I recently bought a roller fly screen for our large bifold kitchen window and couldn't be happier. The process to order was super easy and it was also easy to install. The main purpose was to keep our... Voir plus
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I bought an aluminium chain insect screen. Can't fault the design or the manufacturing. But I would have been glad if Newblinds had told me how heavy it was (6 kg) and that mounting brackets were hig... Voir plus
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The blind wasn't correctly assembled when it arrived (missing one screw). There were NO instructions. The blind hadn't been paired with the remote control, nor limits set. The wrong adaptor was sent w... Voir plus
Newblinds.co.uk offer a variety of blinds, shutters, roman blinds and, crucially for me, insect screens. I had really struggled to find a decent supplier for insect screens in the UK, and these on... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The widest range of blinds on the internet! In 1999, NewBlinds.co.uk launched as the UK's first online retailer of window blinds. We are now the most trusted online brand in blinds. At NewBlinds.co.uk, you will find the most comprehensive selection of made-to-measure window blinds and fly screens on the web. From venetian blinds to vertical blinds, to blinds for velux windows and flyscreens. Both manually operated and electrically operated! We have a massive collection of blinds to suit the most discerning taste and requirement. This, combined with the web's most competitive prices, enables us to be sure that you will be able to find the perfect blinds to cater for your taste and budget!
Newblinds.co.uk - Blinds and Fly Screens
Écrit par l'entreprise
- Customer Service
- Our reputation is our most valuable asset. Having been selling online since 1999, much of our business comes from referrals by delighted customers. Many of our small team have been with us for years and take customer service to heart.
Coordonnées de contact
4,2
Bien
2 k avis
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A répondu à 90 % de ses avis négatifs
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A quality product, but heavier than I expected
I bought an aluminium chain insect screen. Can't fault the design or the manufacturing. But I would have been glad if Newblinds had told me how heavy it was (6 kg) and that mounting brackets were highly recommended. Reading the website, I initially thought a couple of little hooks would be adequate but was then forced to pay separate postage to get three brackets to hang it securely.
18 juin 2026
Réponse de Newblinds.co.uk
HI Nut,
Thank you for your feedback. We're pleased you're happy with the quality of the screen. We appreciate your comments regarding the product weight and mounting brackets, and we'll use your feedback to help make this information clearer for future customers. If there's anything further we help with, please get in touch.
If zero stars were available, I would give zero
This has been a horrible buying experience.
The website advertised a delivery timeframe of 7–10 working days, and I was later told that my order was expected to be dispatched on 12 June 2026. I have now been waiting for more than three weeks, but I still have not received any dispatch confirmation, tracking information, or clear update about my order.
I have had to repeatedly chase customer support, and the lack of communication has left me extremely disappointed and concerned about whether my order will ever arrive.
I have now requested that the order be cancelled and that a full refund be returned to my original payment method. Hopefully, they will respond soon and process the refund without any further delay.
I would not recommend ordering from this company based on my experience.
30 mai 2026
Avis spontané
Réponse de Newblinds.co.uk
Hello HYNG,
Thank you for your feedback.
I’m sorry that your experience with us has been disappointing.
Your order was placed when the advertised lead time for this product was 10–14 working days, which would mean an estimated latest delivery date of 18 June. Where possible, we had hoped to dispatch your order by 12 June, but this was an estimate rather than a guaranteed dispatch date.
Unfortunately, following an unusually high level of demand during the warm weather at the end of May, we needed to replenish materials, which delayed production. Whilst we have responded to customers who contacted us, we recognise that we were not able to proactively update every affected customer, and I appreciate how frustrating that must have been.
As requested, we have now cancelled your order and will process a full refund to your original payment method today.
I will also contact you directly by email regarding this matter. I sincerely apologise for the delay and the disappointment this has caused.
Best wishes,
Tim Pendleton
Managing Director
Newblinds.co.uk
Flimsy pet roller blind
Flimsy pet roller blind. The blind dislodge and goes up by itself so not very helpful preventing pet escaping
Lead time shows 10-15 working days but up to more than 20-30 working days which is more than a month
24 juin 2026
Avis spontané
Réponse de Newblinds.co.uk
Hi KS,
Thank you for your feedback.
The product is designed and marketed as a fly screen, with pet-resistant mesh intended to better withstand scratching and rough treatment from pets. However, it is not advertised as a screen designed to prevent pets from escaping, and we make this clear within the product information.
That said, some customers do successfully use the screen for this purpose. If you email me at tim.pendleton@newblinds.co.uk with your order reference number, I’d be happy to look at your installation and advise on ways to help keep the screen securely in position.
I’ll also need your order reference to investigate the lead time on your order. We have experienced some delays recently whilst replenishing stock following an unusually high level of demand during the warm weather, and I’d like to review the specifics of your order for you. I sincerely apologise if your screen took longer to arrive than you were expecting.
Best wishes,
Tim Pendleton
Managing Director
Newblinds.co.uk Limited
No drill fly screen
I have to commend this company their service was quick and prompt even to Northern Ireland, the fly screen arrived well packed and just in time for the good weather I would definitely recommend this company. Thankyou Newblinds keep up the good work 👍🏻
15 juin 2026
Réponse de Newblinds.co.uk
HI Andrea,
We're really pleased to hear that you're happy with the service and that your Flyscreen arrived quickly, well packaged, and in time for the good weather in Northern Ireland. Your recommendation means a lot to us, and we truly appreciate your kind words and support.
Thanks again for choosing Newblinds! 🙂
Great efficient service
16 juin 2026
Réponse de Newblinds.co.uk
Thank you for taking the time to review us - much appreciated
Great quality blinds that do the job 👍🏻
15 juin 2026
Réponse de Newblinds.co.uk
Hi Gary,
Thank you for your wonderful review. We're thrilled to hear that you're pleased with the quality of the flyscreens and appreciate your feedback 🙂
Delivered fairly quickly and exactly…
Delivered fairly quickly and exactly the right size
21 mai 2026
Réponse de Newblinds.co.uk
Dear David Wright,
Thank you for taking the tike to send us a review we really appreciate it 🙂 Glad you were happy with your Venetian blinds.
Excellent quality
Very speedy delivery. Excellent quality. Measurement absolutely spot on.
8 juin 2026
Réponse de Newblinds.co.uk
HI,
Thank you for your feedback! We're glad you enjoyed the fast delivery and that the product met your expectations.
Réponse de Newblinds.co.uk
Your wonderful review made our day! Thank you for choosing us, and we look forward to continuing to meet our expectations.
The product was not at all what I was…
The product was not at all what I was expecting, poor quality. Difficult to put together. Very disappointed.
11 juin 2026
Réponse de Newblinds.co.uk
Dear Jennifer Smith
I'm sorry to hear that you've experienced issues with the product.
After reviewing our records, I have been unable to locate any previous emails from you to our customer service team regarding these concerns. Had we been made aware of the issue, we would have been happy to assist in resolving it or provide guidance on our returns' policy if you were dissatisfied with the goods received.
Please feel free to provide any further details regarding the issue, and we'll do our best to assist you.
It was so easy ordering on the web…
It was so easy ordering on the web site. All blinds well packed and in perfect condition . Would 100% recommend
15 mai 2026
Réponse de Newblinds.co.uk
Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to us, and we can't wait to serve you again.
Great blinds and easy to put up
19 mai 2026
Réponse de Newblinds.co.uk
Your wonderful review made our day! Thank you for choosing us, and we look forward to continuing to meet our expectations.
Réponse de Newblinds.co.uk
Thank you for your feedback! We're glad you enjoyed the fast delivery and that the product met your expectations.
Once up easy to operate.Does the job!
18 juin 2026
Réponse de Newblinds.co.uk
Your wonderful review made our day! Thank you for patronizing our Roller Fly Screens, and we look forward to continuing to meet your expectations.
Excellent product
Excellent product, (roll up flyscreen ) could not be happier, perfect fit from my given measurements & delivery time as estimated.
Will definitely recommend this company to others
12 juin 2026
Réponse de Newblinds.co.uk
HI Mrs Waters,
Thank you for your wonderful review! We're delighted to hear that you're pleased with your Roller Fly Screen. We take pride in offering products that are both durable are easy to use, so it's great to know the screen met your expectations.
We really appreciate you sharing your review of our service. Thank you!
Réponse de Newblinds.co.uk
HI Amy,
Thank you for taking time to leave a review. We're pleased to hear that you found your Roller Blinds easy to install. Making the process as simple and hassle-free as possible as important to us. We appreciate your support and hope the blinds are a perfect addition to your home.
Avoid this Mosquito screen - it just doesn't work.
Despite following the measuring instructions to the letter, we were left with a 1.5cm gap, so the blind couldn't sit in the space (max'd out the expansion capabilities). The instructions make it clear that Newblinds will support any problems you have with fitting the blind within 14 days of arrival - that help came in the form of an email telling us to 'put a bit of wood under it'.
We followed this 'botch' recommendation, maxed out the expansion of the screen brackets and managed to get it to just about hold in the space. However, the screen does not open without considerable effort. The retraction mechanism of the screen also doesn't always allow you to open it fully (keeps pinging back if you don't hold it!), defeating the object of the screen, and when we try to close it it doesn't release properly and comes out of the track and just flops around. We sat one evening thinking 'well perhaps the effort is worth it, but as we sat there the top of the screen sagged, leaving a gap, again not fit for purpose
It's flimsy, cheap and even if it did work, clearly isn't built to last more than one summer - my advice is to avoid.
5 juin 2026
Réponse de Newblinds.co.uk
Hello Ellen,
Thank you for your review. I'm sorry to hear that you have had issues with the sizing of your door screen. I've taken some time to read the notes from your correspondence.
You are quite right that we offer measurement insurance on our roller fly screen orders and we would happily remake or trim the screen as required.
I think the issue here though, as explained by my colleague, is that your recess is very out of square in terms of the height. Meaning that if we extended the height of the cassette, when you pull the screen accross to the other side, the sliding bar would be too big for the smaller side of the aperture and wouldn't close.
The solution offered by my colleague would be to 'level out' this out-of-square with some sort of packing or baton. Unfortuately this is a practicality of installing a screen to an out of square recess, rather than a product issue.
In terms of the quality of the screen, we've been selling these for 3 years now, and whilst they are at a lower price point to our screw fit system, we've not encountered any issues with longeivity of the product. I have had a window screen installed in my own home for that period and it is still going strong.
I hope what I have said about the sizing makes sense. I will contact you directly by email, and perhaps you would be able to share with me some photos and more details of where you are up to, to see if there is a solution that we've not thought of as yet.
Again, I'm sorry to hear that you've had issues. Please feel free to come back to me by email once I've made contact.
Best wishes,
Tim Pendleton
Managing Director
Newblinds.co.uk
tim.pendleton@newblinds.co.uk
Réponse de Newblinds.co.uk
HI Avensis,
Thank you for your feedback. We believe quality products should be available at affordable prices, so it's great to know we met your expectations.
Excellent blind price and quality fits…
Excellent blind price and quality fits perfectly
10 avril 2026
Réponse de Newblinds.co.uk
HI Simon,
Thank you for your feedback. We believe quality products should be available at affordable prices, so it's great to know we met your expectations. ;0
Straightforward Online Shopping
It was a very straightforward shopping experience. I bought something from a website which was clear, with a price I was happy to pay, which didn't come with any complications, extraneous things, hidden costs.
Product arrived quickly, safely.
This is what I want from online shopping.
31 mai 2026
Réponse de Newblinds.co.uk
HI Duncan,
Thank you for your fantastic review! We're delighted to hear that you're happy with your purchase and shopping experience. We look forward to serving you again in the future.
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