New Brand Media Ltd Avis 

Jonathan's impact has really demonstrated the value of UX to the business as a whole.

Jonathan is an exceptionally talented creative professional who combines outstanding design flair with a pragmatic, results-driven approach. Having collaborated with him across numerous projects over the years, I have consistently seen him deliver top-tier creative execution while easily navigating complex client challenges—from refining customer experience and usability to meeting strict accessibility standards and core business objectives.

Beyond his core design expertise, Jonathan brings deep industry knowledge and technical foresight to every project. When redeveloping an existing website, he proved invaluable in troubleshooting issues, advising on maintainable implementation tools, and staying ahead of the latest developments in both web and print design. He is self-motivated, expertly manages teams, and consistently goes above and beyond to maintain excellent client relationships—always remaining available whenever advice is needed.

Jonathan’s enthusiastic, highly professional attitude makes him an absolute pleasure to work with, and I would have no hesitation in recommending him or contracting his services again.

I have worked with Jonathan at New Brand Media as embedded senior creative inside our in-house design team at DDN. He plugged in fast, understood the brief without endless hand-holding, and delivered campaign and product creative to a level we are happy to put alongside partner work for NVIDIA and Google Cloud.

That includes Spectrum-X / GTC and NVIDIA Cloud Partners activity, Google Cloud Next creative, product UI work such as the Infinia toolkit, and campaign systems like Beyond Artificial and Vector Vortex. The work is commercially sharp as well as visually strong, which matters when you are selling enterprise AI infrastructure rather than lifestyle branding.

Just as important: he is straightforward to collaborate with day to day. Reliable, proactive, and comfortable working inside an existing team rather than needing to own the room. If you need fractional creative leadership or high-end digital creative for a technical B2B brand, I would recommend him.

Exceptional quality and outstanding service

Jon is brilliant at what he does and consistently goes above and beyond what is required. The quality of his work is outstanding, with remarkable attention to detail at every stage. He is professional, reliable and genuinely committed to delivering the best possible results. His knowledge in the web and marketing domain is deep and wide. He takes an invested interest in your overall outcome and takes you where you need to be, even if it is not strictly within his scope of works.

His expertise, creativity, dedication and overall cheerful personality have made a real difference, and the final work has consistently exceeded expectations. He's our go-to guy at this point and that will not be changing any time soon.

We've been an extremely happy customer of New Brand Media for almost 13 years. In the early days Jon ran workshops to help us identify our brand identity and create our website. Even to this day we still use the logo that was designed by him....proof in the pudding that quality designs lasts!!

To this day Jon offers great solid support to us around the clock, he's always just a phone call away and ready to resolve any issues that occur on our website. He's always a pleasure to work with. 😀

I would highly recommend New Brand Media and look forward to continuing using their services for many years to come!

We paid £16,422 + VAT for their services, with a significant part of the reason for making this investment being the expectation that the work would generate leads for our business. Despite spending this amount, we did not receive the leads we had expected from the service.

A website was produced, but in our view, paying more than £16,000 + VAT for the overall service we received represents extremely poor value for money.

The pricing was presented to us on a tiered basis, with the potential to spend considerably more if we wanted to target larger clients. In hindsight, I am very relieved that we did not commit to one of the more expensive options.

We raised our concerns about the lack of leads with New Brand Media. However, once our invoices had been settled, we felt that responsibility for making things work was increasingly put back onto us. This was particularly frustrating because we had paid a substantial amount specifically for their expertise and for the agreed work to be carried out on our behalf.

Once payment had been made, we also felt that our account became much less of a priority while attention moved onto other client work.

One of my biggest concerns has been access to our own business website. Our WordPress administrator access was removed, leaving us unable to properly manage a website that is central to our business. During the subsequent dispute, a banner was also placed on the live website. As this is a customer-facing business website, we felt this was completely inappropriate and potentially damaging to our business.

I have also requested copies of our signed terms/agreements on several occasions, but at the time of writing these have still not been provided to us.

We entered into this arrangement expecting a professional marketing service that would help generate new business. After spending £16,422 + VAT, the outcome has fallen significantly short of what we believed we were paying for.

Based on our experience, I could not recommend New Brand Media. Anyone considering using their services should make sure they are completely clear, in writing, about exactly what is being promised, what results or deliverables they should expect, who will control and retain administrator access to their website, and what happens if the expected results are not achieved.

Our experience with New Brand Media has unfortunately been extremely disappointing.

We engaged NBM to develop our website and paid substantial sums towards the project. What began as a positive working relationship deteriorated significantly following a dispute over the project, deliverables and further payments.

One of my biggest concerns has been access to our own business website. Our WordPress administrator access was removed, leaving us unable to properly manage a website that is central to our business. A banner was also placed on the live website during the dispute, which we felt was damaging and completely inappropriate given that the site is customer-facing.

We have repeatedly tried to resolve matters and obtain the access and deliverables we believe we are entitled to, but unfortunately the situation has remained unresolved.

Whatever the rights and wrongs of a commercial payment dispute, in my view a client should think very carefully about entering into an arrangement where a supplier may retain this level of control over a business-critical website.

Based on our experience, I could not recommend New Brand Media.

I’m not very technical, so having someone who could take the time to guide me through every step was a real relief. Jonathan at New Brand Media designed and hosted my website from scratch and was incredibly patient throughout. From phone calls to screen sharing sessions, nothing was too much trouble. A true professional.

Jonathon helped me set up my business from scratch - I had no idea where to start when I met him!
He helped sit through with me and look at competitors and what they were doing, how to position myself, what worked and what didn’t work according to regulation guidelines, which again, I had no idea. I would thoroughly recommend Jonathon and New Brand Media.

I’ve been a happy customer for NewBrandMedia for almost 15 years with two different businesses. In the early days, Jon and his team ran workshops to help us identify our persona and the true company values, before creating fantastic brand identity assets and the various websites we’ve commissioned them to create and manage. We frequently get positive comments from our own customers, and we’ve referred them to others who have also been very satisfied. NBM are always highly responsive and proactively patch the website for us, ensuring its security is up to date, from the latest cyber threats. They are also a pleasure to work with. 😀

I would highly recommend NewBrandMedia and look forward to continuing using their services.

As an artist, I needed a digital partner who understood both the creative and commercial side of presenting artwork online. New Brand Media delivered exactly that — a thoughtfully designed brand, a beautiful e-commerce site, and dependable hosting. Jonathan’s been a supportive collaborator every step of the way.

Jonathan at New Brand Media designed a site that balances clean, modern design with the personality of my work. He guided me through branding decisions, built a simple e-commerce system that works for my needs, and made the whole thing feel manageable. Hosting has been solid and support always responsive.

Designing AI Interfaces - That Make Sense
We wanted to integrate AI into our platform but didn’t know where to start. Jonathan helped us map out a UX approach that kept things intuitive while harnessing AI’s potential. A real blend of innovation and clarity.

I worked with New Brand Media on a number of projects and the level of service and insight has been second to none. With its emphasis on research, up to date AI practices and UX design, I wouldn't hesitate to recommend NBM for your next product design or branding brief.