New Cat Condos Avis 

The cat trees are ok. I would highly recommend not buying from their actual website. Absolutely HORRIBLE customer service. Nobody ever answers the phone or returns your calls. I recieved a damaged tree with missing parts. I called for days and days. I emailed them repeatedly as well. Never got a call back.. Took 6 days to get a email response. Another 3 days to recieve a return label. I am still waiting for my refund after over a week that they recieved it. Trust me and buy from another site such as Amazon or wayfair if you desire their product where the customer service is much better. I will never buy a product from New Cat condos ever again!! Such a headache. Thieves will keep your money even after repeated emails and calls about my refund. Check BBB complaints on this company. Seems to be a ongoing thing.

About a year ago, I purchased the most expensive New Cat Condo at over $1k and expected to be bedazzled. It was ok but arrived with subpar carpet that was so thin in spots that I must now replace it. The company claims to make their products but I see the exact items of the same quality construction, design, and colors being advertised under different brand names at much lower prices. This makes me wonder exactly where the items come from considering the strong chemical smell upon delivery. Probably the worst thing, though, is the pathetic customer service. I have left 8 voicemails and sent so many emails that I have lost count regarding a prospective purchase of another product. I've heard nothing. The sheer non-responsiveness tells me to buy elsewhere at lower prices and lose the customer service nightmare.

I bought a cat tree from New Cat Condos. The pictures makes the trees or condos are well built nice thick carpeting. Nice heavy sturdy well built. But NO they are junk. Haven't talked to the company yet. I emailed as soon as it was out of the box. I got better ones used at goodwill. I would have bought that brand but they are not marked with a brand. I was fooled into thinking I was getting my little buddies a great play/napping tree. Very disappointed. The carpet is so thin you can see all the backing of the carpet. I don't know if it's real wood under the carpet if so it's so thin. Very wobbly. Only good thing I the rope on it. My cats will use a used condo and new condos but hasn't touched this one in the 3 days it's been set up. Never buy online.

I purchased a 70" cat tree made from solid wood from this site, only to find out it was poorly built, unsturdy, and leaned to one side. I would have to pay shipping and a 20% restock fee to return the item, and the whole ordeal would set me back ~$100. I called the company to complain about their poor product, and they offered a 20% discount and wall mounts. It seemed reasonable, but weeks later and I have no discount and no wall mounts. I tried to leave a review on their website describing the low quality and poor customer service, but it never made it through moderation. A webstore like that cannot be trusted. Maybe some of their products are good, but I would buy through a resaler to avoid the hassle dealing with them directly.