Newedgeblinds Avis 

Do not purchase via B&Q Marketplace. Ordered cream day and night black out blind. Poor quality, not black out at all. Company now charging me to return which will cost half the price of the blind. Completely unnaceptable

This company have a person that is a very good value for the company.
Sophie the person that look after my problem after 3 attempts of sorting my issue and in all of the situations Sophie was very important very kind profissional and always willing to care of my self with best performance as Sophie did Sophie is more than 5 stars many thanks for everything.

This review is only one star because of the customer service, not the blind itself!
I ordered a bespoke blind end of August, almost £200 for a small blind, a considered purchase I would say?
I had a delivery link that continued to say waiting for the item so messaged the company to be replied with in a (what I consider) passive aggressive response reminding me it was made to measure. Yes I agree that would take time, but why send the link?? This was addressed when I left a review because I had been sent a few requests to do so and an apology made on here…..for future customers I fear! The blind eventually arrived without any further communication and the box was not only ripped, it was open fully one end. Now I read many review sites before I purchase (sadly not this one!!) and all the advice is, unless you can inspect the goods, do not accept. The delivery guy said he didn’t have time, so I refused. I emailed the company to explain, I didn’t want the time or expense of returning the blind should it have been faulty or parts missing. I asked if I could have a perfect blind or a refund and was told I couldn’t have a refund as it’s bespoke…..I have since been advised by a solicitor friend this isn’t true. Yes, I wouldn’t be entitled to a refund if I changed my mind, but in the eyes of the law, the blind hadn’t been delivered so this rule doesn’t apply.
However, I waited!!! Two weeks later I have heard nothing so emailed again to be informed the blind hasn’t been received yet. Now in essence apparently I should wait, for how long? Isn’t this the companies problem? Who knows! Apparently I could have a partial refund but not a full refund??? Then all I am getting is “the packaging doesn’t mean the blind is faulty, it’s there to protect the blind” yes but it’s not fit for purpose as it’s split and open, and not once have I stated the blind is faulty, my email asked IF it was faulty and what was happening with my £200 order. The emails just keep going over the same thing, they want to find a resolution but only on their terms. I have now raised a dispute with PayPal as I am going round in circles, £200 out of pocket and with no blind after a month of waiting. Now who is being unreasonable, the customer who paid up front, waited over a month with poor communication or a company who obviously don’t give two hoots about customer satisfaction??? As I said, the one star is for the customer service as I haven’t actually received the product I paid for

This is the first time ive used this company for window blinds and I would definitely use them again in the future. We had some problems on two occasions where the blinds where damaged due to a bad delivery company unable to deal with fragile goods.
New edge blind went out of there way to ensure that I received my new blind as it should be, in perfect contion. Great item but the customers service was 2nd to none. Sophie, your a Diomand.

New Edge Blinds offered larger size blinds at a fair price. Unfortunately my order arrived damaged. The company were immediately helpful and sorted out a replacement very quickly. Dealing with them was smooth, efficient and very impressive. I can heartily recommend them.

Bought some faux wood Venetian blinds. Quality is excellent, and customer service when I had a couple of queries was brilliant, replied very quickly and answered my questions helpfully. I was so pleased with them but I’ve now bought another set for another room.

Really excellent customer service - highly recommend

Worst customer service ever. One of Argos trusted sellers. Trusted? Far from it. They refuse to give a refund and parcel courier say they have yet to received my parcel. Delivery promised within 3-4 days. Now day 8 and no tracking; nothing. Avoid these scammers .

Nice product, prompt dispatch, and good after-sales support

They couldn’t supply exactly what I wanted, but were very helpful

Great communication and very helpful.

I’m not sure what else to call paying for something and receiving neither the product nor a refund, but the company has warned of possible legal action over my use of the word “scam”, so I have amended my review.

I wrote a review for this company stating that I felt I had been scammed because they took my money over six months ago, and I never received the product or a refund.

The seller has since sent me an email threatening possible legal action if I do not amend my review.

A very large proportion of reviews for this company on other sites describe a similar experience: items are ordered but do not arrive, and customers report repeated promises that the issue is almost resolved. In our case, more than six months have passed, and we still get a refund.

They have found the time to write a detailed warning about my review while my order remains unresolved. I wish the same urgency were being applied to getting refund.

We are far from alone in this. Please save yourself hundreds of pounds and months of hassle. I’m sharing my experience in the public interest to help others make an informed decision before ordering.

Ease of using the website and getting the size I required in the made to measure Roman blind cassette. The cassette had everything I needed to complete and hang the blind. Delivery was as stated and kept up to date. Definitely use again. Many thanks

I've been emailed by NewEdgeBlinds to leave a review after a recent order. However I never made any order. That's the extent of my experience with them.

The customer service team were so good, they helped with extra instructions and continously offered more help. They even followed up a couple of weeks later to make sure I had been able to fit all the blinds.
Delivery was quick, with consistent updates and tracking

I had a question about a curtain rod and Sophie came back straight away with a very comprehensive answer. It’s so nice to get the friendly human personal touch amid the usual auto response of AI !

I ordered two blinds from Argos which were delivered a couple of days late but they seem to be the delivery company DX since they gave a date and then didn’t deliver it on that date and when they did deliver it they propped the blinds up against the front door and walked away and just after they left the blew over and bent and were completely unusable. I contacted new edge and they were very quick and replaced the blind straight away and dealt with the delivery company. I’ve since installed them and they seem very good value for money. We’ll see how long they last but given the price I’m prepared To give some leeway the customer service was excellent.

Horrendous customer service.
I ordered an item and >2 weeks later the shipping tracking is showing as not having received the item. Emailed, got a response but no follow up and not details.
Worst of all the phone number is a scam - it goes through to a seperate office that is a glorified answering service, no contact to anyone who can actually check the details. A complete waste of time.

Edit: after further calls/emails from me (no proactivity on their end) I eventually got the item... And it was a different shade of white to advertised.

I never received my order. I ordered a sample in the hope to ordering the whole thing for my kitchen window and it never arrived, I’ve checked the tracking over and over and there’s not been an update since I ordered it. Wouldn’t spend more money to not receive something of a larger value.

You have said you’ve been in contact with me on your reply yet I have no had one form of communication since my confirmation order and I received tracking the moment I ordered it so that is again false in your response.

Ordered 8 blinds in total to fit out a whole house they’re good quality and easy to install and arrived in 4 days.
1 blind had a broken pull cord mechanism but a replacement part was dispatched and received in just 2 days and easy to replace. Overall very happy