I unfortunately made some mistakes when sending the payment via crypto (usdt), but Optic from support was able to find the payment and then apply it towards a new order. I was a little worried at the... Voir plus
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Lisez les avis des autres
I ordered, I had use some ridiculous 3rd party, which messed up my order, but customer service was all over it. I never got an email with tracking, but I was kept posted throughout and received the or... Voir plus
Horrible customer service. They define customer service as “ go find it yourself”. And no accountability for the horrible customer service. I asked a question about their product they told me to go... Voir plus
L'entreprise a répondu
Great customer service, helped me when I had a payment issue and was super friendly and quick to get back to me.
À propos de l'entreprise
Écrit par l'entreprise
Research Institution selling research products to labs across the United States.
Coordonnées de contact
Etats-Unis
- support@nextgenpeps.com
- nextgenpeps.com
3,2
Moyen
23 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great customer service
Great customer service, helped me when I had a payment issue and was super friendly and quick to get back to me.
6 avril 2026
Avis spontané
great CS
i had a little issue with my first order, so am updating this review after nextgenpeps' owner made it right very very quickly and resolved everything for me. TY i'm excited to get my order 🙏
4 avril 2026
Avis spontané
Réponse : Nextgenpeps
Hey CC, sorry for the issue here.
Looked into the issue personally, this was an error of underpayment. The invoice amount was 98.25, and the sent amount was 81.715 USDT.
I have discussed with our support team, the error was made on their end. Unfortunately, underpaid orders were not recognized on our support system, so they weren't able to see any proof of payment. This has since been fixed, and we're fulfilling your order regardless of the underpaid amount. Sorry for your experience, you should be arriving your order within a few days.
Also, feel free to contact support@nextgenpeps.com via the email you made an order with, and we'll hook you up with a discount on your next order for the inconvenience.
Cheers,
NextGenPeps Owner
Incredible customer support from charles…
Incredible customer support had payment issues and Charles from support responded right away and solved my issue in less than 5 mins incredible
6 avril 2026
Avis spontané
Good Company
I ordered, I had use some ridiculous 3rd party, which messed up my order, but customer service was all over it. I never got an email with tracking, but I was kept posted throughout and received the order normally.
3 avril 2026
Avis spontané
Next gen is legit
Next gen is legit. Customer service helped fix a transaction screw up i made. They resolved the issue the same day and got my order out to me. You got a customer for life. The products are very good and the prices are good as well. They work and the work good. Im happy.
3 avril 2026
Avis spontané
Order via crypto
I unfortunately made some mistakes when sending the payment via crypto (usdt), but Optic from support was able to find the payment and then apply it towards a new order. I was a little worried at the time that maybe the money was lost, but support found it and applied it to the order. Thank you for all your help! It took a few days to get resolved, but I am glad I'll get my order soon!
27 mars 2026
Avis spontané
Customer service is amazing and…
Customer service is amazing and products are fire
30 mars 2026
Avis spontané
Horrible customer service RUN!
Horrible customer service. They define customer service as “ go find it yourself”. And no accountability for the horrible customer service. I asked a question about their product they told me to go read their website. When I said I could not find it on their website, they responded that it's there, go find it. Seriously? If they act that way before you buy...I highly DO NOT recommend this company
28 mars 2026
Avis spontané
Réponse : Nextgenpeps
Hello Gabby, Sorry to hear about your experience.
As mentioned in our response, our sizes on our products differ from product to product. There are multiple variants for each product. Seeing availability of each product is best done on the website. If you have further questions on the sizing of specific vials, please let us know, and we can help with that.
Another thing to note: Our support response message to you was 1 minute after you sent us an email. Wouldn't call that "Horrible customer service".
Great customer service
Really good experience with this company. Reached out to chat support and Optic was super helpful and responsive. Would recommend!
27 février 2026
Avis spontané
This site is a scam
This site is a scam. Don’t trust the reviews. Ordered a product that never arrived and got the runaround for about a month. The only customer service available is a bot on there website. By phone no one ever answers. I never got a response to emails either. I finally got in touch with someone who said they were issuing a refund and surprise surprise I never got a refund. Save your money and stay far far away from this company
5 février 2026
Avis spontané
Réponse : Nextgenpeps
Hey Courtney, I'm sorry to hear about your poor experience, can you please reach out to Support@nextgenpeps.com? We would love to make this right and resolve your situation!
Optic from support is on his game
Optic from support is on his game. Looking forward to receiving order
24 janvier 2026
Avis spontané
I purchased some BPC-157 capsules and…
I purchased some BPC-157 capsules and they helped with my shoulder. Received it in only 2 days as well.
9 janvier 2026
Avis spontané
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