ERGO NEXT Avis 1 391

App is easy to use including providing COIs when necessary. I've never had to make any sort of claim (knock on wood) so I can't tell you how that process goes but as far as what I have needed it for, It has been great

I want to change my payment from Credit Card to Debit Card. This is to save the $2 monthly Credit Card fee. However the Website will not allow me to make this change. Please assist.

Absolute trash service. We used them as they were apart of squares little eco system. Pathetic service when it comes to closing the insurance. We closed our doors in december but not the llc. These people argued back and forth that we needed dissolution of the company to close. Month later we realise this moron needed that to close the account and get us back pay. We ended up paying an extra month figuring this out. Two months later im still getting auto draft. contacted them and they say they never got the signed doc to close the account from me. I RESIGN the doc and again they want papers showing we closed our company to refund those months. so four extra months of paying insurance we didnt need to due to this horrible agent. Pathetic

Ive tried for a week trying to get insurance from Next, their website sucks, their customer service phone hangs up on you after waiting 20 minutes. This company is a joke, run don't walk away, they will waist your time...so frustrating

Update: I had to call their customer service and found out they did not process a second payment. It just takes 2-7 business days for them to receive/update the processed payment. It would have been simple if the chat rep would have just did that from the start. 25 minutes to get that information.
Their customer service is absolutely horrible since transitioning to "ERGO". There was a payment issue so I changed my payment on my account. The payment processed with my bank but I never got a receipt. My account is still showing "still processing". I am getting emails saying I didn't pay. I chatted with them and they said the payment didn't go through and they resent it for processing (Visa) rather than acknowledging the bank acct payment. I sent proof of it clearing and they referred to my old form of payment. Their website never acknowledged my payment made with my bank account so now they are trying to take an additional payment without my authorization. Their website is not reflecting the change of payment. I told them I wanted to chat with tech because of their glitch and I was told no. I was told that the payment is still processing. It is like the rep didn't understand the breakdown. I don't have time for this.

I was on the phone with a Michelle that was no help supervisors was supposed to give me a call back within 24 hours it's been over 3 day's and still haven't received no call back.

Haven’t had any issues this far.

Absolutely worst customer service. Can't call a human to ask questions, they push you to an Ai chat bot that cant answer the questions, who then pushes you to a live chat person. The chat on their website has to remain open the entire time, or they disconnect you while you wait, then after waiting 30 mins to talk to someone they take another 15 mins to respond to each message, only for them to not answer my question and just repeat what I told them. It's clear that their systems are an absolute disaster and their employees are either overworked or undertained. Canceling my policy to go elsewhere.

Next Insurance is a SCAM. The coverage looks good at first, and they say cancel anytime but what they don't disclose is the hidden service fee they charge for the yearly contract. So, if you cancel "anytime" they charge your card the yearly service fee. When I called to get clarification and have the cost removed or refunded, I was told it was "non-refundable". I explained to be charged for something I didn't receive was fraud. They went quiet and didn't answer my questions. I am sure this is there little scam to defraud customers. DO NOT GO WITH NEXT INSURANCE. I can only imagine how hard it would be to have them honor the policy if ever anything did happen...

I’ve had a great experience with Next Insurance for my business. The process of getting coverage was quick and straightforward, and everything was easy to understand—even for someone new to business insurance. I really appreciate how simple it is to manage my policy online, from downloading certificates of insurance to making updates when needed.

Their pricing is competitive, and I was able to find coverage that fits my business without breaking the budget. What stood out most was the convenience and transparency—no hidden surprises, just clear options and solid protection.

Overall, Next Insurance has given me peace of mind so I can focus on running and growing my business. I’d definitely recommend them to other small business owners looking for reliable and hassle-free insurance.

Great, simple easy and trustworthy company. No issues or complaints from me. It’s been 3 & 1/2 years

It was easy to apply and get coverage

It has been making the difference running our business with this insurance company ! Always fast and available !

It's good . Could've used a little more time breaking it down especially the paperwork part

Very easy to send certificates

Great site, easy to use and manage.

Ez to work nice service

This is my seventh year with Next and the app makes things so easy for any insurance needs. From Adding additional insurance as we've grown, adding additional insured and when we had questions our rep was Johnny on the spot with getting right back to us. Next makes it easy for contractors and small business owners to find whatever it is they need. Highly recommend!