nextt.com.au Avis 234

The stars are for the two hard—working, friendly, supportive people who are part of my care team. Minus 3 stars for the problems!
The problems:
1. Scheduling / CRM / CEM communication: I have had to repeat myself in writing and verbally - repeatedly (ugh) about shift time changes. Scheduling communication has been patchy in the past; sometimes I’m promised a call, only for nothing to happen (most recently today 13/11/25 - access your recordings!)
2. 2 months have passed since I received my new NDIS plan, but I still don’t have an updated service agreement in place! Audit finding much?
3. The CRM turnover is amazing. I experienced this in Coffs Harbour, NSW and now in Adelaide, SA too. What’s wrong at the corporate level ? Why are customer-facing staff so unhappy?
4. I cannot get shifts filled where scheduled SWs cancel on short notice. I then end up using on-site shared supports for basic 1:1, just so I can get out of bed. Other times I go without a shower. Yuck. Please do better.

I was a customer of next and they were okay but not the best in my opinion

Just completed two complex transitions in Barwon. These went very well. NEXT were flexible, collaborative and had a deep knowledge of the clients needs irrespective that the clients were new to NEXTT. These transitions were very smooth and have made, and will continue to make a significant difference in the participants lives.

My experience with Nextt for support workers was completely disheartening. The workers didn't show up for their shifts more often than they did, and I worked with them for a year.

When they didn't show up sometimes they asked if we wanted a replacement- which they often did not provide, but when they did it was always a complete stranger who did not do any sort of research or care about their shift with me. I did like some of the support workers, although some were truely awful and treated me like I was a problem, not as a person but their consistent cancellations of shifts made my mental health worse, not better which by all means necessary is a failure of their service.I felt isolated and hurt by them never having any sort of consistency with me, and never once all following the scheduled time made it really hard to schedule my life and time.

It felt it was personal that every support worker would cancel until I heard that this happens to a lot of their clients, they just don't handle their business well. I would not recommend this agency, I would reckoned finding a independent support worker yourself from sites such as Mable, as you have more agency and stability in being able to both choose your worker, and guaranteed a more personal and considerate care- and at the bear minimum, they show up to work unlike Nextt.

Based on the last 6 months, and I have been with Nextt for almost 8 years now, their services toward long-standing clients is garbage. Not only do support workers show up late or not at all, some are lazy & sit on their bums on their phones. The schedulers make mistakes or don't fill shifts & CEM'S don't respond to any ph calls or emails!

Nextt offers outstanding service. My experience dealing with the team has always been positive. In particular, I have had the privilege of working with Benal and collaborating on ongoing projects over the last two years. She has consistently demonstrated not only professionalism and knowledge but also exceptional communication skills, adaptability, and a proactive approach. Her commitment to excellence and her ability to provide insightful solutions have greatly contributed to our positive experiences.

Nextt is a great service provider. I'm working with one of their staff Valeria for our NDIS participants. She is great on handling the queries and great support has provided. I should say they are experienced & efficient staff on handling our queries.
I highly recommend Nextt.

I started to work with Nextt from 2021and sadly ended December 2023.

It has been a great learning experience. I have gained great knowledge with working with the clients and off course team members. Management always easy to approach and supportive.

Applied for a job and didn’t get back to me for months

I worked with Nextt for around two and a half years.

To begin, it was a truely wonderful place to work.The whole team in SA was motivated to achieve the very best fior our clients, and support the organisation to grow.

It very quickly became more about the wants of individuals to be successful, and to prove profitability to the board..

Our local clients were thriving, and achieving more than would be possible elsewhere..

Despite a very strong local team, building the business more strongly and profitable than anywhere else in Australia, the ELT as they like to be referred to… set about dismantling it.

They were very successful.

Within a matter of 12 months from mid 2022, every single senior and middle level manager had left..

Either pushed or given no viable option..

The most disappointing part of all of this was that it was all of the expense of the service to the client, and the responsibility to them and their family and supports..

All about the $$$

None of the current local management team have any more than four months experience with anyone, or anything within the business, the clients, or the processes…

An excellently curated networking event that reflected to be truly well developed and excellently facilitated.
The speakers invited appeared to have been very aptly picked and I found their informative presentation to be immensely helpful.
I hope the team are truly proud of the excellence that they have achieved today.

Could not get me to appointments, Incompetent staff, I left my care facility after a month due to this company.

Like I said,
Cannot take responsibility for anything and always blames others.
I did not request not to be contacted at all,
I had set aside time even to do the audit for Nextt,
You even sent me an email outlining what to expect,
But guess what? That phone call from the auditor never happened and it's only because you became aware of the complaint before the audit and had them change clients,
Stop with the BS and own your mistakes,
Excuses is all we hear from your company,
Makes some positive changes that actually keep the clients and learn how to respect clients,
I have it on good knowledge that your company is still entering clients premises without permission, It's even written in instructions to your workers to just ever this clients residence with knocking as you think this is independent living, Yet I know that client doesn't like that happening, Unfortunately he doesn't have the courage to say something
Pathetic

it has only been a week, but alright so far

my SW is so accommodating and the office staff are very helpful as well I feel very special when dealing with Nextt.

They know me at reception and are very kind and helpful.She tries to make sure that nothing is missing from the plan and will let me know if there is a problem.My services turn up on time and I have a good repor with both my cleaner and Carer.

As a recent employee of nextt, I wanted to say that I really valued having a supportive working environment. Particularly my house leaders John Pearce and Elizabeth Baker were very helpful and encouraging whenever I needed help.

The best service provider from my experience. The clients are getting more out of their life. Good working environment!! You are valued and respected in every aspect!! Very considerate and assistive management supporting all the employees!! Excellent experience with Nextt!! Hats off to all the leaders!!

we r very happy with the carers we have the carer Esperance she is very caring and gives kim the best care
we are lucky to have her working with kim. we think she is a real asset to the company.
and also have Stacey she help kim with her needs very caring and take pride in her work she is a real asset to the company we r lucky to have her working with kim. these to carers are the best.
and kim cate coordinator she help kim with all her needs she is very helpful and understanding to kim needs we think she is are real asset to the company we like to thank every one involed in kims. care

It is my pleasure to work with Nextt. I have been with Nextt for a long time. They always provide good training and well supportive. They always give very good flexibility and always patient in listening to the staff and their needs.