Thank you so much for all explanation of the process. Everything went so smoothly and l felt so comfortable and helpful with things that l need to get sorted moving forward. Much appreciated.
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I’ve recently started the mediation process with NFM. Although I didn’t personally choose them, I felt quite reassured after the first meeting. Everything was explained clearly, and the mediator cam... Voir plus
L'entreprise a répondu
From the very start the service was excellent and very prompt. Everyone was very helpful and understanding, I really can't rate NFM higher!
L'entreprise a répondu
I recently attended a MIAM session and had a really positive experience. The process was explained clearly, and I felt listened to and supported throughout. The mediator was professional, calm, a... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
National Family Mediation was established in 1982 and is the largest provider of family mediation in England and Wales. We are one of the founding members of the Family Mediation Council, the body which regulates the standards of practice in family mediation.
Coordonnées de contact
1 Barnfield Crescent, EX1 1QT, Exeter, Royaume-Uni
- 03004000636
- mediation@nfm.org.uk
- nfm.org.uk
4,6
Excellent
65 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Hopeless
Hopeless! First of all there isn't a local office as advertised on their Website, which was the whole reason we went with them in the first place! We have now had 2 appointments cancelled by them, which has delayed our process by months. You can not get through to them, you have to constantly leave messages and then wait for them to call back, or not call back as the case may be. I'm now at the point of not wanting to use them at all, but will need to pay all over again to start the process with another company and then the obvious time delay with starting all over again. This is extremely frustrating and so far has been a total waste of our time, money and patience.
20 mars 2025
Avis spontané
Réponse de NFM - National Family Mediation
Thank you for your feedback, and we're really sorry to hear about your experience.
We take reviews like this seriously, and we’re genuinely disappointed to learn that things didn’t go as expected. We haven’t been able to identify your case from the details in the review, but we’d very much like the opportunity to look into what happened and see if there’s anything we can do to help, even at this stage.
We understand how frustrating delays and communication issues can be, particularly when you’re trying to move forward with something as important as mediation. While appointment cancellations are rare and only happen in exceptional circumstances, we completely appreciate how disruptive this must have felt for you.
We also hear your concerns about the location information on our website, and we’ll be reviewing this to ensure it’s as clear and accurate as possible for future clients.
If you’re open to it, please do reach out to us at general@nfm.org.uk with any identifying details so we can properly review your case and respond directly. We’re sorry we’ve fallen short of expectations and appreciate you taking the time to share your experience — it helps us improve.
Warm regards,
Svitlana
A positive experience
Wish I'd done mediation earlier and saved money on solicitors. Found the mediator Charlotte to be helpful and she explained things I didn't understand. Everything is now sorted and I can move on with my life.
3 mars 2025
Avis spontané
Réponse de NFM - National Family Mediation
Thank you for your kind words and for sharing your experience. We're so pleased to hear that mediation helped you save money and reach a resolution. Charlotte will be delighted to know that her guidance and support made a difference for you. Wishing you all the best as you move forward!
Best regards, Svitlana
Friendly courteous and fair.
Chloe our mediator was very fair, courteous and informative. Did not have the impression that she was biased one way or the other and I feel she genuinely wanted to sort the situation out as quickly and painlessly as possible
I found the portal for uploading documents for Financial review a bit cumbersome at times and this contributed to a delay in our case
Out case did take a long time to resolve , but this was partly down to us taking a long time to respond.
One of the cheaper mediation options , always clear what payments were due and how benefits would affect the cost. Which was very helpful when we both had limited resources available.
27 février 2025
Avis spontané
Réponse de NFM - National Family Mediation
Thank you for your thoughtful review. We’re delighted to hear that Chloe provided you with a fair, courteous, and informative mediation experience. Our team is committed to helping both parties navigate the process as smoothly as possible, so it’s great to know you felt supported throughout.
We appreciate your feedback regarding the document portal and understand that any delays can be frustrating. We’re always looking for ways to improve our systems and will take your comments on board.
It's also reassuring to hear that our transparent pricing and affordability were helpful during what can be a challenging time. We appreciate you taking the time to share your experience and wish you all the best for the future.
Best regards,
Svitlana
I don’t think the service is useful
I don’t think the service is useful. First of all I’ve had the impression that the mediator doesn’t keep on track about the previous meetings and we were talking about the same things over and over again. She even wrote the final proposal letter with some of the key points missing. In addition solicitors had no interest of using the document from the mediation and decided to draw their own. So I don’t understand what’s the point of the mediation at all.
19 novembre 2024
Avis spontané
Took a very long time to arrange a…
Took a very long time to arrange a meeting, around 4/5 months to get a meeting with the other side. Once the meeting starting the mediator has trouble controlling the other side and then seemed to side with her even though it’s made up with no evidence.
4 octobre 2024
Avis spontané
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