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The New Homes Ombudsman Service exists to help customers resolve issues with their new homes, which the Registered Developer has been unable or unwilling to fix. The remit of the New Homes Ombudsman Service covers the whole period from the Reservation and Legal Completion of a property through to after-sales and complaints management for issues during the first two years of a new home purchase. The primary purpose of NHOS is to provide a free and independent service to customers, which can impartially assess and adjudicate on issues that have arisen that fall within the Ombudsman’s scope. This includes complaints around the Reservation, Legal Completion and complaints management processes, or issues or defects that have arisen at or after occupation and which are not major defects.
West Wing, First Floor The Maylands Building, HP2 7TG, Hemel Hempstead, Royaume-Uni
2,5
5 avis
N'a pas répondu aux avis négatifs
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Absolute waste of time and enormous effort. £100.00 compensation because anything else is disproportionate...totally totally inadequate and honestly, dont waste your time. Almost a year we had to wait and they agreed with us but the compensation awarded is actually laughable.
It is a shame that NHOS is part of the same scheme as NHBC and is just yet another facade designed to protect builders. Do not waste your time with them. Big shame!
This is scheme funded by developers and designed to provide buyers with false sense of security, while in practice they take months to “investigate” any complaint, and offer next to zero protection for the buyer. They need to be regulated out of existence
I went through the full complaints process with the New Homes Ombudsman and, after months of supplying detailed evidence, photographs, emails and written statements, the final outcome was exactly what I expected from the start. The developer contributed almost nothing, avoided most communication, and provided very limited information, yet their position seemed to carry far more weight than mine.
The entire structure feels weighted towards the big developers who fund and support the scheme. As a buyer, you are encouraged to document everything and follow every step, only to find that unless you have the sort of written evidence a developer would never provide, your complaint is likely to go nowhere.
In my case, the Ombudsman dismissed multiple issues, accepted explanations from the developer without supporting evidence, and treated a tiny hedge that grows to 60 to 80 cm as a reasonable replacement for a 204 cm solid screen. I genuinely do not see how this helps any homeowner who has been misled or let down.
The process is polite and procedural, but ultimately it felt like a long exercise that offered no real protection or accountability. If you expect a fair balance between homeowner and developer, this is not it.
Didn’t really listen only partially looked at complaint and just believed the developers lies.
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