Hi Aisling,
Thank you for taking the time to share your feedback, and we’re glad to hear your delivery arrived quickly.
Our cacao is 100% pure grated cacao — it isn’t sweetened and it’s not designed to taste like traditional hot chocolate. Because there’s no added sugar or flavourings, the flavour is naturally rich, dark and intense. If you’re used to sweet hot chocolate, it can taste more bitter in comparison. Many of our customers enjoy it exactly for that deep, smooth flavour, but we completely understand that it’s not for everyone.
In terms of the fat content, the fat comes naturally from the cacao butter that’s retained in the whole bean. Unlike cacao powders, which have much of the natural fat removed, we keep the bean intact to give a thicker, creamier texture. It’s simply the natural composition of cacao rather than anything added.
We always recommend blending or frothing it well and adding milk of choice, and for those who prefer a sweeter taste, a little maple syrup or honey can balance the bitterness beautifully.
Thank you again for trying it — we genuinely appreciate honest feedback.
