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Lisez les avis des autres

Noté 5 sur 5 étoiles

I was tentative about ordering to begin with as often Facebook ads are misleading. So I just ordered two pairs of the joggers. I loved them so much I've made two further orders since - jeans, shorts a... Voir plus

Noté 2 sur 5 étoiles

Two pairs of coco crops arrived very quickly as per my order. I am a 14-16 but was advised to size up as they come up small. The fabric is very thin and you can see through it on the seat. The two pai... Voir plus

Noté 5 sur 5 étoiles

I absolutely love Niche. The clothing quality is second to none. It fits perfectly and so comfortably to wear. The customer service is great, on the odd occasion I’ve needed to return something th... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I bought two pairs of joggers - so pretty, great quality and so comfortable! My only suggestion is that maybe to stitch the waitlist cord in at the back as mine found its way out in the wash 🤣 Als... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de vêtements
  2. Magasin de vêtements pour femmes

Écrit par l'entreprise

Niche is the sister company of Hancock and Wood who are a fourth generation family business. Our department store has been trading from the same site in Warrington, Cheshire since founded in 1914. We have developed and expanded over the years to meet the changing demands of our customers and now combine the best traditions of service with a modern twist. In July 2020 we launched our online brand Niche serving customers both nationally and in the local area, offering our latest arrivals online at affordable prices. We receive new stock several a week so there is always something new to tempt you! We pride ourselves on providing excellent customer service following the traditional service model that we adhere to within our bricks and mortar store. Unlike many faceless online companies we will resolve any issues you may have quickly and efficiently. Susie is now the fourth generation of the Hancock family to take the helm at H & W, her sons Billy and Henry aspire to take the reins of the family business in the future!


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 83 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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Noté 2 sur 5 étoiles

coco crops

Two pairs of coco crops arrived very quickly as per my order. I am a 14-16 but was advised to size up as they come up small. The fabric is very thin and you can see through it on the seat. The two pairs are very different in size - 2 inches difference on the hips and also below the knee, yet nothing anywhere to indicate size. I’ll keep them as the smaller ones have a little stretch, but I can’t see the thin fabric lasting very long, so will only wear them in the garden. I will have to wash them very carefully as I don’t want any shrinkage. In summary, very mixed feelings about this order.

25 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

I love Niche Online clothes

I was tentative about ordering to begin with as often Facebook ads are misleading. So I just ordered two pairs of the joggers. I loved them so much I've made two further orders since - jeans, shorts and more joggers. They are so comfortable. Got the jeans yesterday and I'm wearing them now and they are so comfy I won't want to take them off this evening and feel good quality and hard wearing. I've only bought bottoms so far as the tops I wanted were sold out.

11 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Great service delivered very quickly…

Great service delivered very quickly and the quality of order was great fitted well was very pleased with my purchase and will be ordering again soon.

17 mars 2026
Avis spontané
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Réponse : Nicheonline

Thank you so much for your lovely review

Noté 5 sur 5 étoiles

Great quality

I bought two pairs of joggers - so pretty, great quality and so comfortable! My only suggestion is that maybe to stitch the waitlist cord in at the back as mine found its way out in the wash 🤣
Also bought 2 tops - again absolutely gorgeous.
Quick delivery too.
Thank you!

31 mars 2026
Avis spontané
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Réponse : Nicheonline

Thank you for your kind words🥰 We recommend tying the drawstring when washing for this exact reason😂 We are glad you love your items x

Noté 5 sur 5 étoiles

Always fabulous Customer Service

I've bought so many items from Niche over the last few years. Tops, shorts, joggers, jumpers, just loads. The quality is always good, I've recommended them to many friends and family. But last month, a Palermo knit jumper arrived with a snag in the front. Yasmin was brilliant when I contacted them via email about the issue. Prompt, polite, friendly and really helpful. She sent me a returns label straight away and held back a replacement jumper for me as there was only one left in my colour choice. I returned the item and had the replacement delivered to my door is just over 24hrs. Great service and I LOVE the Palermo knit jumper now 🥰 Thank you Jasmin and all the Team for a fabulous service. You really do look after your customers.

9 février 2026
Avis spontané
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Réponse : Nicheonline

Thank you so much for your kind words, it really means a lot to us🥰

Noté 5 sur 5 étoiles

Excellent



I had a fantastic experience with Niche Clothing. The quality of the product was excellent and offered great value for money. Delivery was very prompt, and the whole process was smooth from start to finish. I’m extremely pleased with my purchase and will definitely be ordering from them again. Highly recommended!

12 février 2026
Avis spontané
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Réponse : Nicheonline

Thank you so much for your lovely review🥰

Noté 2 sur 5 étoiles

Great item as usual!

Great item as usual!

9 février 2026
Avis spontané
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Réponse : Nicheonline

Thank you for leaving a positive review! If you did not mean to only put two stars, please could you amend this as it affects our overall rating, thank you🥰

Noté 5 sur 5 étoiles

I absolutely love Niche

I absolutely love Niche. The clothing quality is second to none. It fits perfectly and so comfortably to wear.
The customer service is great, on the odd occasion I’ve needed to return something there has been no messing around.
Orders arrive promptly and are always beautifully packaged.
Spot on, can not recommend Niche enough, thank you

2 février 2026
Avis spontané
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Réponse : Nicheonline

Thank you so much for your kind words. We really appreciate your review🥰

Noté 5 sur 5 étoiles

Fantastic handbags

My order arrived promptly and I was so pleased with my handbags..lovely looking and quite spacious inside.

5 février 2026
Avis spontané
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Réponse : Nicheonline

Thank you for your lovely review😊

Noté 5 sur 5 étoiles

Excellent item and price

Excellent item and price. Easy to order online. Great communication. Item sent and received very quickly. Will certainly look to buy from here again 💫💫💫💫💫

24 janvier 2026
Avis spontané
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Réponse : Nicheonline

Thank you so much for your lovely review🥰

Noté 1 sur 5 étoiles

So far very disappointed

So far very disappointed as first order didn’t turn up and the replacement order hasn’t either! Been told the products are lovely but until they get their delivery guys sorted out I couldn’t tell you! My next day delivery is turning into next month at this rate ☹️

4 février 2026
Avis spontané
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Réponse : Nicheonline

We’re really sorry that Evri let us both down with the original delivery and understand the disappointment this has caused. A replacement order was sent as soon as the parcel was confirmed as missing.

At the time this review was left, the replacement had only been in transit for two days, which is within the courier’s 1–2 working day delivery estimate. Please note that diverting a parcel to a ParcelShop can add an extra day due to rerouting.

We apologise for the inconvenience and appreciate your patience.

Noté 5 sur 5 étoiles

Just received my delivery am really…

Just received my delivery am really happy with my purchases so beautiful excellent quality great value for money arrived on time would highly recommend thank you all so much 😊.I got two crossbody bag's amazing 👏.

30 janvier 2026
Avis spontané
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Réponse : Nicheonline

Thank you so much for taking the time to leave a review. We are so glad you love your order!

Noté 4 sur 5 étoiles

tassel cross body bags

I have bought 3 tassel cross body bags. They are excellent quality for the price and swift delivery. My only gripe is ,, I know colours can vary a little as on screen, but 2 of the 3 were very different to what I was expecting. I kept the bags as I still liked them.

29 janvier 2026
Avis spontané
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Réponse : Nicheonline

Thank you so much for your lovely review. We’re really pleased to hear you’re happy with the quality and delivery of the bags.

We do appreciate your feedback regarding the colour variations. While we always aim to represent colours as accurately as possible, screen settings and lighting can sometimes cause differences. We’re glad to hear you still loved the bags, and your comments have been noted as they help us continue to improve.

Thanks again for your support

Noté 5 sur 5 étoiles

A great company!

I ordered two bags at an absolute bargain price, on Friday afternoon, and they arrived today, Monday! The quality is great, and I'm thrilled with them. Fantastic value and service.

26 janvier 2026
Avis spontané
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Réponse : Nicheonline

Thank you so much for your lovely review🥰

Noté 5 sur 5 étoiles

Bags

I wanted a bag as a gift but ended up over 2 orders with 4 different styles and colours crossbody bags for myself and love them. Lovely broad straps for comfort too. Also was next day delivery, amazing.

14 janvier 2026
Avis spontané
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Réponse : Nicheonline

Thank you for your lovely review 😊

Noté 5 sur 5 étoiles

Great customer service

Absolutely fabulous customer service I had to contact re non delivery ( wayward evri driver) within 3 days replacement sent next day delivery and I had daily email advising of actions taken ….. bags great too!

13 janvier 2026
Avis spontané
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Réponse : Nicheonline

Thank you so much for your kind words, I'm glad we got the misdelivery rectified for you🥰

Noté 5 sur 5 étoiles

Lovely bags

I purchased a few slingbags in sale.I am absolutely delighted with them going to give as gifts they are very good quality a real bargain and the delivery time is excellent. I would not hesitate to order more items from this company.

8 janvier 2026
Avis spontané
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Réponse : Nicheonline

Thank you so much for leaving such a lovely review😊

Noté 5 sur 5 étoiles

All round excellence! 100% recommended.

This company sell quality items at decent prices (and their sales are really good too!)
Communication is spot on, as is the service they provide.
100% recommended.
Thank you Nicheonline.

27 novembre 2025
Avis spontané
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Réponse : Nicheonline

Thank you so much for your lovely review🥰

Noté 5 sur 5 étoiles

Love my new magic trousers

Love my new magic trousers. I love how they move with you and make you look slimmer. They can be smart and casual. Really comfortable.

7 novembre 2025
Avis spontané
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Réponse : Nicheonline

Thank you so much for your lovely review🥰

Noté 5 sur 5 étoiles

Great customer service

I ordered some cord trousers from Niche. Unfortunately they were to small. After returning the item I was contacted by customer services who dealt with the issue promptly and a refund was made the next day.
Only one negative is you have to pay to return items. In today's online market this was a little disappointing but I appreciate that they are a small business.

3 novembre 2025
Avis spontané
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Réponse : Nicheonline

Thank you for taking the time to leave a review. Apologies we aren’t able to offer free returns. We offer free postage on orders over £40, plus 10% off for new customers. We also like to keep our prices as low as possible. All of these mean that we wouldn’t be able to also offer free returns

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