Nightstore Avis 5

I purchased a lounge set on January 25. I was informed that the order would be delayed until February. I have not received an update since as to when I am likely to receive it. I contacted customer services three times to enquire about my order but apart from an auto response have had no proper communication from the company as of March 1. I have paid £33 for an item which shows no sign of being delivered and can’t seem to make any contact to request a refund.

Customer service is awful sent about 10
Messages and no response
They send you discount codes and they never work
Very disappointed that no one acknowledge your message
Very rude and very unprofessional

I'd advise people to avoid this company like the plague! The products are very poor quality and the customer service is non existent. I had to involve my bank to get my money back from a missing parcel. They clearly don't care.

Do not recommend and would never purchase from them again, item of poor quality-thin fleece material, no details in package to send back for a refund which I would of done as really poor value for money, would not recommend or use again
Also, paid for personalisation which they claimed i had never paid despite my name and details being in the order

The Pjs are lovely but the quality is not great! Bought 4 pairs, the first one was the night shirt and so far so good. The second was a pair of silk pjs and they came with a lots of threads being pulled and later burst really badly. The third burst after being worn for a short time (about 30 mins) and the forth has are also silk and has white paint like stains on the legs which are not meant to be there!!