I was able to obtain a product discontinued everywhere else, which was an important birthday present for my wife. Given that the shipment was from the USA, I got regular tracking updates. this include... Voir plus
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Lisez les avis des autres
Do not use this company. I placed an order and 6 days later it still hasn't been dispatched. Customer service are ignoring my emails. I finally managed to speak to someone in India! I could hardly he... Voir plus
Excellent service...some hiccups with customs but Ninefit re-sent the items. Great communication from customer service (thanks again, Gina). Very pleased with the moonclips...this design makes loadin... Voir plus
The service was excellent. I was kept informed as to the status of my order and updated at each stage of the process of getting my order from the USA to the UK. On arrival, the order was complete a... Voir plus
3,9
Bien
352 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 57 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent service including regular and…
Excellent service including regular and accurate updates on the order
7 février 2025
Avis spontané
Arrived in good condition.
Arrived in good condition no damage wrapped and packaged well. It was packaged well haven’t got out of the box yet as it’s a gift I got in touch with the company as I couldn’t track the order they got straight back to me without hesitation so I was very impressed with the service. Highly recommend.
13 janvier 2025
Avis spontané
NineFit saved my tush.
NineFit, had a "TushCush" which is a wee pad to go on the Australian Kimberly stock saddle, l could not find one, until NineFit came up on Google with a "TushCush". My boney arse has been saved!
Good price, great to order and pay, kept in -the-loop all the way through and arrived before Chrimbo. Fabulous. I felt safe and secure buying through NineFit.
21 décembre 2024
Avis spontané
Customer service agents are great but…
Customer service agents are great but getting a resolution to a missing or wrong item takes far too long
Update Wednesday 25th December 2024: Ninefit replied on here but did not send an email to me
Update Thursday 26th December: Email received promising an investigation and a response in 24-48 hours
Update Tuesday 31st December: No response or update from Ninefit - amount owed to me now equates to £146.04 so downgrading this review from a 3* to a 2*
28 septembre 2024
Avis spontané
Réponse de NineFit United Kingdom
Hi Paul,
Thank you for your valuable feedback.
We sincerely apologize for the inconvenience caused to you. This is not the experience we wish to create for any of our customers. We assure you that we will thoroughly investigate the issue and take corrective measures.
I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.
Your understanding and patience are greatly appreciated.
Regards
Jyoti
Ordered a sitka gear hat I live in the…
Ordered a sitka gear hat I live in the uK and it came from American took 3 weeks but arrived perfectly
2 décembre 2024
Avis spontané
Everything sent as needed.
4 novembre 2024
Avis spontané
Great Oilskin Duster
Great Oilskin Duster, great fit & quality. Well packed. Delivered earlier than expected.
15 novembre 2024
Avis spontané
Selling Banned Knives
They are on BBC news for selling banned massive knives. Dodgy company or what?!
15 novembre 2024
Avis spontané
Réponse de NineFit United Kingdom
Dear Customer,
We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.
Regards,
Swapnil
All over the news selling huge bladed…
All over the news selling huge bladed knifes that are banned scum bags
15 novembre 2024
Avis spontané
Réponse de NineFit United Kingdom
Hi Amelia,
Thank you for your feedback. I have requested that the relevant team implement the necessary changes. I apologize for any inconvenience caused.
Best regards,
Swapnil
Great product
Great product - pricey (both product and delivery) but good quality.
21 octobre 2024
Avis spontané
Overpriced, unavailable products - scam site
This company is listing products on its Australian website for which it doesn't have accounts with the distributor, so it can't be sourcing the items in Australia. And some of the prices are ridiculously expensive - the RRPs quoted are way over the real RRPs, to try and make their "discount" sound attractive. This site is obviously a complete scam - just don't engage with them.
18 octobre 2024
Avis spontané
Réponse de NineFit United Kingdom
Dear Customer,
We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.
Regards,
Vidisha
Have waited 7 weeks for my orders to…
Have waited 7 weeks for my orders to arrive then they say it has to be re shipped! this is a scam, do not buy from ninefit! I ordered again to see what would happen, the same scam, Your order is being processed, a week later still no tracking information. DO NOT BUY FROM THIS SITE! AND THERE IS NO NINEFIT AUSTRALIA.
10 septembre 2024
Avis spontané
Réponse de NineFit United Kingdom
Hi Shawn,
I apologize for the inconvenience this may have caused you. Upon reviewing your case, I can see that there has been an update shared with you in an email. I would request you to refer to that email and if you have any further concerns regarding your orders you can liaise with me on the same email thread.
Regards,
Swapnil
Good quality product
Good quality product, needed a size change and they took it back no questions asked. Seem to be a good company to deal with.
29 septembre 2024
Avis spontané
Quality product and smooth delivery
The product is exactly as expected. Delivery went smooth. However, I am lowering this review to only 4 stars because Ninefit very obviously sell customer data to scammers. Your inbox will be filled with scammers targeting you specifically.
1 septembre 2024
Avis spontané
DO NOT ORDER!!
DO NOT ORDER!!! I ordered something and after many weeks the item arrived broken. I wanted to return it and I had to pay 50€ for it. I ordered the item in July. It’s September now and I still haven’t received a refund because apparently it’s my Bank. Lost over 200€ and will never order from this page again.
12 septembre 2024
Avis spontané
Réponse de NineFit United Kingdom
Dear Customer,
We understand that you were not happy with the product delivered to you. We have proceeded to carry out a full refund. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.
Regards,
Swapnil
Everything went smoothly
What I wanted isn't easy to find in UK. Order went very smoothly and arrived when they said it would
3 septembre 2024
Avis spontané
Placed an order on line August 7
Placed an order on line August 7. Paid for it - Order No.
HK-NF#P160052703 - they kept informing me that the order was confirmed, never delivered.
Checked Ninefit.hk and found that does not exist either.
When I called to cancel, they sent me tracking information. Confusingly, they sent me a reminder of a confirmation of my order AGAIN on the same day.
4 septembre 2024
Avis spontané
Réponse de NineFit United Kingdom
Dear Customer,
We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance
Regards,
Swapnil
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