NineFit United Kingdom Avis 

353
TrustScore 4 sur 5

3,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I found the boat cover to be exactly as described. It is of good quality material and has strong attachment points. The instructions were clear and helpful. It is durable and waterproof, however to as... Voir plus

Noté 1 sur 5 étoiles

Do not use this company. I placed an order and 6 days later it still hasn't been dispatched. Customer service are ignoring my emails. I finally managed to speak to someone in India! I could hardly he... Voir plus

Noté 5 sur 5 étoiles

I was able to obtain a product discontinued everywhere else, which was an important birthday present for my wife. Given that the shipment was from the USA, I got regular tracking updates. this include... Voir plus

Noté 5 sur 5 étoiles

Excellent service...some hiccups with customs but Ninefit re-sent the items. Great communication from customer service (thanks again, Gina). Very pleased with the moonclips...this design makes loadin... Voir plus


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3,9

Bien

TrustScore 4 sur 5

353 avis

5 étoiles
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A répondu à 57 % de ses avis négatifs

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3,9

Tous les avis

(353)

59 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

My advice is DO NOT USE THIS COMPANY.

My advice is DO NOT USE THIS COMPANY.
Might as well be a con.
Prices are absolutely scandalous - I rang their contact number and the guy (Waveel) just made excuse after excuse after excuse... blaming anything he could think of, then would not give me any direct contact details to make an official complaint.... They are charging 5 to 6 times the prices of other places - this is a TOTAL SCAM.
Should be reported to trading standards.

ADDED post their reply..... meaningless and with very little if any 'integrity' in your reply. The product in question is readily available and is a market leader, so quality is not in question. Your website. company rips off and makes excessive profit out of those that might not know better... I find this a shame and a disgrace especially in time of 'hardship' for some / many.... rant over I bought mine form Stringers world and Direct Sports and Direct Badminton also had reasonable prices.
Just avoid this Ninefit site!!!

19 mars 2024
Avis spontané
Logo de NineFit United Kingdom

Réponse de NineFit United Kingdom

Dear Customer,

I can completely understand your concern regarding the price. I want to let you know that the price on our website involves various factors like demand and supply, customs charges, quality, etc., which is why our price differs from other local vendors.

Regards,
Swapnil

Noté 1 sur 5 étoiles

Deliberately misleading advert

Deliberately misleading advert. I bought boxing egg weights, the picture shows the weights and holders, the price and postage makes you believe that's what you're getting, but they only sent the holders themselves. Getting a refund is proving very difficult as well. Avoid.

7 mars 2024
Avis spontané
Logo de NineFit United Kingdom

Réponse de NineFit United Kingdom

Hi Stuart,

We understand that you were not happy with the product delivered to you. We have proceeded to carry out a full refund. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.

Regards,
Swapnil

Noté 1 sur 5 étoiles

Yes, a scam!

Scam!! I ordered 24 boxes of 3 tennis balls for HKD402 (about GBP 40). After many weeks due to incorrectly writing my address (heavily truncated causing local post office to struggle and find me), I only received 1 box!! Most expensive tennis balls ever!! I then came to read reviews to find that the exact same has happened to other customers!!! I have sent a message to customer service but given what I’ve read here, i fear I my only real recourse will be to request a chargeback with my credit card company. Steer clear!

Update: the reply from Ninefit is pure copy paste of the reply they gave to similar scam cases. I have by the way not received any email LOL! TOTAL SCAM.

11 mars 2024
Avis spontané
Logo de NineFit United Kingdom

Réponse de NineFit United Kingdom

Dear Customer,

We understand that you were not happy with the product delivered to you. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.

Regards,
Swapnil

Noté 1 sur 5 étoiles

Weren’t able to fulfill order - Scam

Weren’t able to fulfill order, wanted me to accept a substitute. I requested a refund instead but have now been ghosted. No response whatsoever. An absolute scam! Avoid at all cost!!!

6 mars 2024
Avis spontané
Logo de NineFit United Kingdom

Réponse de NineFit United Kingdom

Dear Customer,

We understand that you were not happy with the service. We have proceeded to carry out a full refund. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.

Regards,
Swapnil

Noté 1 sur 5 étoiles

Scam scam scam

Scam scam scam, please avoid. I ordered a case of 24 cans of tennis balls, I received ONE, I've had communication with them since asking for a refund, and they just offer me a reduced price of 20% 50% and most recently 75% for one can of tennis balls for which I also had to pay customs on! I wish I'd looked up the site pre purchase. But I have screenshot of everthing in the chain of purchase, the pictures and descriptions of the item, so will now contact my credit card provider. I will also be reporting the website to the appropriate enforcement agencies. Please do not use this website. Imo the positive reviews on this site are fake.

3 février 2024
Avis spontané
Logo de NineFit United Kingdom

Réponse de NineFit United Kingdom

Hi Elaine,

We understand that you were not happy with the product delivered to you. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.

Regards,
Swapnil

Noté 1 sur 5 étoiles

This company is not legitimate. It is a scam

This company is not legitimate, it is a scam. If you order you will not get what you order, you will not get a refund, and you will pay a very over inflated price ie you will be scamed out of a huge amount compared to the real price of the item
If you examine all the 5 star reviews it is quite obvious they're fake reviews
google ninefit.ie on quora and trust pilot before even considering parting with money and also compare the price of what you are looking at to other sites selling similar/ identical item's.
One example, a pack of 10 fishing hooks in any shop or online will be at most 3 euro. Ninefit are charging 30 euro and then implying the 30 euro price is a special offer. This is extortion. Stay away from this site
Also be advised the phone number (+353749209999) is a donegal number and on a website called (fresh cart dot ie) but the address for ninefit.ie is in Dublin, further signs it is not legitimate

3 mars 2024
Avis spontané
Logo de NineFit United Kingdom

Réponse de NineFit United Kingdom

Dear Customer,

I can completely understand your concern regarding the price. I want to let you know that the price on our website involves various factors like demand and supply, customs charges, quality, etc., which is why our price differs from other local vendors.

Regards,
Swapnil

Noté 1 sur 5 étoiles

Don't order from this company

Don't order from this company, I ordered on 10 January 2024 and still have not received my item. Excuse after excuse is being used. I have requested a refund, now my calls and emails are no longer answered.

According to their reply I will receive an email. I have not received an email nor have they made contact to fix this.

10 janvier 2024
Avis spontané
Logo de NineFit United Kingdom

Réponse de NineFit United Kingdom

Dear Customer,

We acknowledge that your order was delayed due to we receving higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance.

Regards,
Swapnil

Noté 1 sur 5 étoiles

Complete scam and false advertising.

Complete scam and false advertising.
Bought what I believed was a case of tennis balls for $93 which is consistent with what you would ordinarily pay for a case, but only received, 1 can.
Very clever marketing Ninefit. Well done for screwing others for your own financial advantage.

27 février 2024
Avis spontané
Logo de NineFit United Kingdom

Réponse de NineFit United Kingdom

Dear Customer,

We understand that you were not happy with the product delivered to you. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.

Regards,
Swapnil

Noté 1 sur 5 étoiles

Do not use this company

Do not use this company.
They deliberately mis market products to make them seem good value.
If they answer the phone they will either hang up or lie.
Still awaiting the returns details as apparently the people you speak to can't give these details out.
Absolute scam. Disgusting company
Have now received returns details. An item that was sent from the UK via hermes has to be returned to America.

12 février 2024
Avis spontané
Logo de NineFit United Kingdom

Réponse de NineFit United Kingdom

Hi Jo,

We understand that you were not happy with the product delivered to you. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.

Regards,
Swapnil

Noté 1 sur 5 étoiles

They take your money and don’t deliver…

They take your money and don’t deliver anything ,don’t answer e mails and you cannot call them , I’m trying to find out the location of there set up , when I do I will be calling during the night

2 février 2024
Avis spontané
Logo de NineFit United Kingdom

Réponse de NineFit United Kingdom

Hi Gary,

We understand that you were not happy with the service. We have proceeded to carry out a full refund. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.

Regards,
Swapnil

Noté 1 sur 5 étoiles

Absolute scam

Absolute scam. Won’t reply to emails and the one time they answered my phone call they hung up on me mid sentence. I placed an order and they took $255 of my money and never sent me confirmation. Don’t buy from them.

2 février 2024
Avis spontané
Logo de NineFit United Kingdom

Réponse de NineFit United Kingdom

Hi Caity,

We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance.

Regards,
Swapnil

Noté 1 sur 5 étoiles

They have £140 of my money and no…

They have £140 of my money and no delivery? Is this a scam? Its been a month now, its now to late for me to use the product I have ordered. Yet no one is available to talk or get my money back after not receiving the expensive item?? What the hec is going on. Its very upsetting. It must be a scam website

31 janvier 2024
Avis spontané
Logo de NineFit United Kingdom

Réponse de NineFit United Kingdom

Hi Vicky,

We acknowledge that your order was delayed due to a slight delay with the courier partner. We have reached out to the courier partner and they received a higher number of orders, which impacted your delivery. We are monitoring the dispatches, to eliminate such errors in the future. I have sent an email to your registered email ID, We would request you to liaise with us over the same email thread. We do hope you will give us another chance.

Regards,
Swapnil

Noté 1 sur 5 étoiles

Not received my item?

I placed a order on Sunday December 24th 2023 and still not received my item. I have called the customer service but they tell my order will be shipped within 2 - 3 weeks. If I don’t receive my item soon, I will need a refund. I do not recommend the company. My order number is UK-NF#P277472195.

10 janvier 2024
Avis spontané
Logo de NineFit United Kingdom

Réponse de NineFit United Kingdom

Dear Customer,

We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance.

Regards,
Swapnil

Noté 5 sur 5 étoiles

Very happy

It arrived on time which suprised me as it came into the UK from the USA. There were no import duties to pay. The Balanced Body equipment is the best.

29 décembre 2023
Avis spontané
Noté 1 sur 5 étoiles

Cheating Website

Don't buy it this cheating website.
I recently bought 60pc bulk tennis grip in this website. They show the picture of bulk grip in their website. But they delivered only 3 PC grips.
I purchased it 110 au dollar. Are you kidding me?? 3pc 110 dollar??
They said it is charged included shipping custome tax and something more. It couldn't be charged 100 dollar of it. This company cheat customer by wrong images in website and get money frome yours.
Don't have experience like me.
Their customer service also quiet bad

20 décembre 2023
Avis spontané
Logo de NineFit United Kingdom

Réponse de NineFit United Kingdom

Dear Customer,

We understand that you were not happy with the product delivered to you. We have proceeded to carry out a full refund. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.

Regards,
Swapnil

Noté 1 sur 5 étoiles

Worst experience I ever had!!

Worst experience I ever had!!
The picture states that there should be 60 tennis balls in a bag but end up only 12 balls and when I called to complain, they replied that it was this price due to shipping fees.
I've been buying tennis balls for the past 20years.
How can 12 tennis balls be costing $74.40?! That's way too expensive and horrible!
My case number is #1168114#

21 novembre 2023
Avis spontané
Logo de NineFit United Kingdom

Réponse de NineFit United Kingdom

Hi Joshua,

We understand that you were not happy with the product delivered to you. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We do hope you will give us another chance in the near future.

Regards,
Swapnil

Noté 1 sur 5 étoiles

Order info

Hi,

Maybe this can help you find my order:

Order: SE-NF#P978292055 (NineFit - Sweden)

img
WILSON Pro Overgrip, Assorted

SKU: HAK71HMTY

Regards

6 septembre 2023
Avis spontané
Logo de NineFit United Kingdom

Réponse de NineFit United Kingdom

Hi Anders,

We understand that you were not happy with the product delivered to you. We have proceeded to carry out a full refund. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Regards,
Swapnil

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