Nivale Avis 22

Avoid – Poor product and frustrating customer service

I am updating my previous review to highlight not only the very poor product quality, but also the extremely frustrating customer service experience with Nivalé.

The glasses I received were advertised as “3-in-1 multifocal,” but in reality, they are cheap plastic glasses that do not work at any distance—close, intermediate, or far. They are completely unusable, and the packaging was equally poor.

I would like to emphasise that this is not my first experience with this type of product. I have been using multifocal (3-in-1) glasses for more than 10 years, and I am very familiar with how they should work. Therefore, this is not an issue of “adjustment” or “adaptation” as the company claims—the product itself is simply not fit for purpose.

What is even more disappointing is how this company handles complaints. Instead of resolving the issue and issuing a refund, they keep sending irrelevant and repetitive emails, asking unnecessary questions and even suggesting that I “adapt” to the glasses. This is completely unacceptable, especially when the product is clearly defective and does not match the advertisement.

It feels like a deliberate tactic to delay the refund process and exhaust the customer until they give up. This kind of behaviour shows a clear lack of respect for customers’ time and concerns.

I am still chasing my refund, and instead of a resolution, I am receiving generic responses that do not address the actual problem.

I strongly advise others to avoid this company. Based on my experience, both the product quality and customer service are far below acceptable standards.