NJM Insurance Group Avis 16 302

I’m tired of some of your ads especially the elevator bean burrito one. Enough, enough already!

They handled everything quickly and professionally. Communications between NJM and the body shop left little for me to add.

Great communications by everyone I interacted with at NJM; great service;
helping make disappointing situation seamless!
Customer service among all staff I worked with was model and your recommendation on a local body-shop was A++

Friendly,Responsive and committed to settling my claim quickly.

My accident was a little unusual. I was hit by another car while I was parked. Given the circumstances, I was uncertain as to what to do. Over the phone you explained everything and made the process exceptionally easy for me.

Quick and easy to get the hit and run damage taken care. A quality shop did the repairs and returned my vehicle on time and done right the first time. Best insurance company experience I’ve ever had!

Prompt response and pleasant representatives made the whole experience great.

Everyone I had contact with was professional, kind and solved my problem quickly.

The adjuster was always available thru email and responed quickly to a misunderstanding of my rental car expense...excellent customer service!

Claim was possessed quickly and the shop did an excellent repair job in a reasonable amount of time.

The adjuster processed the claim expeditiously and kept me in the loop at all times, even passing along the other company's payment of my deductible quickly.

NJM insurance is easy to manage and the staff are always professional. I have been with NJM FOR 50 years.

They were with me every step of the way. They made everything easy.

We are so happy we chose NJM as our insurance company. We had three different claims within a two month period. It could have been a total nightmare but each claim was handled quickly and professionally. Thank you NJM and your representatives for bringing smiles back to our faces.😊

the service was on time and excellent

Representatives are always competent, professional and helpful.

I have great expectations
Eyery time i got good response

The response from NJM from beginning to completion was a great experience.
Tracy Parker made a bad situation for me very easy to navigate.
I really appreciated her and she is a vaule to NJM

Timely, accurate, responsive and fair

Policy renewal came in the mail & I called to get monthly payment installments set up vs paying annually as I did the year prior. Generated payment through online banking immediately once I got off the phone as that is how I pay all my monthly bills. Long story short, the check got to them 2 days after payment due date (due 3/28, check arrived 3/30) so they COMPLETELY CANCELLED my car insurance & then decided to send me a letter in the mail to let me know I am no longer insured by them which I received a week later! Meanwhile, I'm driving around withOUT insurance!! Apparently, there is no leeway, no friendly reminders, no late processing...NOPE, they just dropped your entire policy over a 2 day delay in payment. Well, idk about you...but that doesn't sit well with me. Not knowing if I have the security of coverage while I'm driving is a NO GO! Also, their customer service is awful, keep you on hold, referring you to different departments which also seem unwilling or uninterested in helping you. Not what I'd want to deal with if I ever got into an accident. Just not a good company at all,