No1 Lounges Avis 

A typically third rate British consumer experience. In spite of mentioning this for 5 years, you still have to drink an espresso from a mug - imagine that elsewhere in Europe…

Where might I get some toast? You can’t. Are there any biscuits? Nope.

Lounge full of portable a/c units - thank goodness it wasn’t a hot day.

Loud piped music.

And for £96 for two. A far shadow of a decent airline business class lounge.

Go elsewhere.

Jamie was very helpful im rearranging a booking that I had to cancel some months earlier.

Absolute awful experience. Party of 7 paid entrance lunchtime.
Food very limited options, cold tinned typed stew, dry like warm potatoes, dry bread, crackers and one type of cheese. Choice of two mini muffins. Every single drink tried was awful . Absolute rip off and will never use again

Katie is very very understanding about customer needs and cleanliness in lounges

Maisie in customer service was so helpful and very responsive. My lounge at Luton airport was busy but well stocked for food

We haven't arrived yet but Jamie has been amazing with some slight confusion on my booking and got me sorted again within a few hours. Feel like Jamie went above and beyond to meet our needs

Needed to prebook a lounge for a larger group and Jamie was very helpful and answered any questions I had and sorted out the pre booking.

Excellent customer service from Maisie. Due to unforeseen circumstances we were unable to travel on our original planned flight. I contacted No. 1 lounges and she kindly arranged for me to have a credit to use on our next trip.

Used lounge 1 on 18 May 2026 for the 1st time and it will be the last.
Hot food bland and not a good varied hot dishes available. Crackers and cheese, bread and butter, One soup and not much. Free drinks alcoholic and hot drinks, there was one bar tender there with a very long queue it was busy that day and tables left with food on overall, not what my sister and I expected and would not recommend at all and definately will not return. Better off spending money elsewhere.

I emailed to ask about a booking I made and couldn’t find my booking confirmation, Jaimie replied and forwarded a copy of my booking to me. Great service and put my mind at my rest.

Was trying to book a group booking for 17 men for a friends 70th , unfortunately we had drop outs due to ill health then extra people deciding to go etc etc, Maisie was first class in helping sort out the refunds / then re booking as the web site was playing up.
A first class service which wont be forgotten.
Many thanks Maisie

I had an issue with my booking - the payment was taken but no confirmation came through. I spoke with Jaimie in the Guest Relations team, who quickly sorted the issue and confirmed the booking. Really helpful, great service!

Brilliant assistance by Jaimie quick and helpful responses making our trip even more enjoyable thank you Jaimie

These are the rules:- you can not enter until you are 3 hours from taking off unless you pay extra and then you can come in when ever you want!.
If you come in and your flight is delayed you can stay as many hours as needed sometimes 13/14 hours.
The rules are made to stop people drinking too much apparently but how you police that I have no idea .
We landed from Greece at 13.40had a flight to Inverness at 18.40 but weren't allowed in the lounge until 15.40 although neither of us drink so would not be getting drunk!. Had our flight been delayed we would be welcome to stay until lounge closed
I am updating this in reply to your answer. Please read my review in full your response makes no sense and is very unhelpful 😡

I had a problem with a No 1 Lounge booking due to incorrect information from reception staff. After contacting the online guest relations service, I was promptly and efficiently assisted by Ami Petch. Thank you Ami.

Jaimie was absolutely brilliant in helping us sort out an issue with our booking. They were professional, helpful, and kept us updated throughout the whole process. What could have been a stressful situation was handled quickly and smoothly thanks to their excellent customer service. Really appreciate all the support — thank you again!”

Jaimie was very helpful and responded quickly

My booking was completed with the incorrect date of flight. When I realised a few weeks previous to the date, I contacted No. 1 Lounges and Maisie sorted it within a day of contacting them. Thank you for your assistance. It would have been a nightmare on the day without your intervention.
Will definitely use again!

Jamie at No1 lounge sorted out our group booking and the issue we had really well…

Thanks Jamie great communication and support!

due to having a party of 12 for our family holiday we had to book through the customer service team. i dealt with Maisie who answered all questions promptly and secured our booking with no hassle would defiantly reccomend. looking forward no too relaxing before our flight