Nomi Avis 

Misleading free trial, confusing pricing, and cost me a Companies House penalty

My experience with Nomi was extremely disappointing and ended up costing me money.

They advertise a **free trial**, but the feature I actually needed—submitting Companies House accounts—is locked behind a paid subscription. That makes the "free trial" feel misleading because you only discover the limitation after investing your time setting everything up.

The pricing is also confusing. Different pages on their website show different prices, making it unclear what you are actually expected to pay.

The worst part came after I upgraded. I attempted to submit my accounts before the Companies House deadline, but the submission failed because Nomi required a Presenter Authentication Code without making this clear beforehand. Instead of providing a clear error message or guidance, I had to contact support and wait several days for a response.

By the time I finally received the information needed to fix the problem, the filing deadline had passed, and Companies House issued me a late filing penalty.

I did everything I was supposed to do: I upgraded, attempted to file before the deadline, and followed the process. The delay was caused by Nomi's lack of transparency and their slow support, yet I am the one left paying the penalty.

I would strongly advise anyone relying on Nomi for time-sensitive Companies House filings to think twice. A filing service should make critical requirements obvious and provide timely support when deadlines are involved. In my case, it did neither.

I needed help with sending adjustment to payroll for 25/26 to claim CIS suffered and Sapna was so great with her help and instruction. Overall fantastic support. Query sorted really fast. I was really impressed. Five stars 🤩

Very good experience with Nomi.
Team was friendly and helped in sorting out the filings.

Hritika Sharma was fantastic help and the software is great to use

As a bookkeeper I'm very satisfied with this software, especially with their customer support. I would like to extend my sincere thanks to Rahul, who was consistently patient and provided clear, helpful explanations from the very beginning of my learning process. His support made it much easier to understand how the software works.

When it works the software itself is not too bad but their prices are increasing massively and the support is atrocious. When I have an issue with the software the support responses are nothing short of a joke. It takes a number of messages to get someone to actually check the issue. I wish I had never joined them as its really difficult to move from them.

Brilliant software which covers pretty much all practice needs. Support is outstanding when needed. The price isn't extortionate and so great for start ups. I've grown my practice from it's first clients up to many with the help of Nomi and it's affordable effecient options for the different services.

Nomi is a one-stop shop for most of my accountancy needs running a small practice. It is generally intuitive and the support team are very responsive to any problems I have.

We have been a client now for 6 years and run a small accountancy practice. It suits our needs and now the initial glitches have been ironed out it is a resource we can rely on. The software is intuitive and easy to navigate, the support is great and are always on hand to help out. Shout out to the Account managers too who do resolve any issues promptly.

Nomi is a software one can rely on.
It is so intuitive, easy to use and with so many automated tools. Nomi is constantly developing and the team are the most supportive, patient and knowledgeable.

Their customer service is outstanding. They are very proactive about requests. Would highly recommend.

Reliable and innovative accounting suite that ticks all the boxes for our small general practice. We haven't looked back since our original trial.

Support staff are amazing.

The support is fantastic, I had an issue and got hold of someone straight away, they then fixed a software issue immediately.

Bernica very helpful , patient and provides an excellent customer service.

The Support given was second to none. I contacted them about my query and this was resolved in no time at all. Very happy with Nomi

I have found using the software fairly straightforward, and I have received particularly excellent support from Sapna Pichanot

we were looking for replacement business software this might be ok for accountants but for businesses its simply not worth the grief The free trial never worked correctly and after 15days and multiple support conversations it became apparent that the product isn't ready for general use

The support from Sapna and the other operatives is excellent.
They are not only helpful but also so friendly, they are a joy to work with.
I am so pleased I came across Nomi.

The staff are well knowledgeable. They helped me to file so many filings for my clients. Especially Sapna. She has been a star. She is available whenever I need help

Interface is user friendly. It's very easy to use portal for accounts production, VAT, SATR and payroll. Reports are very brief. Also the customer support team is very responsive.