A frankly dubious outfit
This is not a reliable company. No acknowledgement of order arrived. Later that day, I contacted them (the only contact possible is via their website) & asked what was happening as email acknowledgements are usually instant. They failed to respond. 10d later, the order arrived, without so much as a packing note. Frankly, I'm not sure I even dare use the product after that.
Nompharma's reply simply repeats denial of responsibility does not alter the facts of the matter.
Nompharma have continued to post queries questioning the legitimacy of this review, which has done absolutely nothing to improve my opinion. Do you really imagine that any poster on what amounts to social media is going to provide personal details online & not instead use an online identity? The only consequence of repeatedly drawing this review into question is to make me quite determined never to do business with you again.
Réponse de Nompharma
Hi Ethel,
We want to thank you for your feedback and we’re truly sorry to hear about the experience that you have had.
Like we mentioned previously, we have carefully checked all our systems but have not been able to locate an order or any prior communication under the details available to us. So it’s possible there may have been a mix-up, that the order was placed under different information or you did not order from us.
We would genuinely like to investigate this further and clarify what may have happened that is why we questioned this review and asked for further information. Please contact us directly at info@nompharma.com with any order details or product/order image so we can look into this for you.
We take both customer service and product safety very seriously and please be assured that all products we supply are sourced through verified, regulated channels, and we are always happy to resolve any concerns.
Kind regards,
NomPharma Team
