Noraluxe Avis 

If I could leave zero stars, I would. Easy, hassle free returns do NOT exist. Your package will come from a CA address but the return address will be in China and will be the customer’s responsibility. Your product will be defective (mine had shoulder seams that were coming apart and hadn’t been worn or washed yet) and they will state that that doesn’t meet defective standards under their policy. Not only that, but the product is cheap for a reason and not worth the money spent. The material and product assembly is of exceptional poor quality. You’re better off at SHEIN or Temu. Seriously. And I NEVER say that. I wish that I could leave pictures here.

Also, their response to my review on here is a joke. I went back and forth with them via email for WEEKS trying to come to a resolution, sending pics, etc. This is how I know that their customer service is trash. They will LITERALLY do everything that they can to deny you a return. They will offer 15% back, then a discount on their site (why would I want to purchase from them again when their product is of such poor quality??), then they will tell you that the product is not defective despite pics showing that it’s falling apart. Seriously?! Contact them to resolve my issue?! That’s really funny. My order was $65. Cheapest to ship is back to China at the return address… $45. Return policy: defective items are covered by company. Item falling apart at seams = not defective per the company.

Total Scam. Everything is a lie. Buyer beware. This dolls are not handmade, not good for children to play with these dolls. They try to fake like they are a USA company but they are not! Everything is a lie.

I have now sent five emails to this company requesting information on the orthopaedic boots I ordered.NOT a response.
Their tracking device says they have been delivered which is complete nonsense , as they havent.
Don’t know who was supposed to deliver them as they havent not been in contact with me at all.
Noraluxe don’t insult my intelligence by replying with “email our customer services”
As it would appear no one is there.
Will be contacting my bank .

This is a criminal organisation and their website should be closed !! I have been battling to get my refund for the past 1 month! I ordered an item in October and it didn’t arrived because they were out of stuck and in November 20th they said they processed the refund. My bank did not see the refund come back! I have sent several emails and I still don’t have my refund! This is a criminal act!!! Scam of a website!

TOTAL SCAM! They have items listed on their site using photos and descriptions that are not accurate. They are using photos of high quality items and then sending complete fake, plastic garbage. When reaching out to support, they will not acknowledge that the item doesn’t match the description and tell you to return it to an international address at your expense. DO NOT PURCHASE FROM THEM!

What a ridiculous reply below this previous review. Anything to get out of a refund. I will not order from you again and I will consistently complain about this on your reviews if I do not receive a refund

I purchased what was advertised as a cashmere sweater. I purchased 2 different colors. I received them today and not only are they not cashmere but a cheap polyester blend but they don't even look like the picture advertised. I waited 3 weeks to receive garbage.

I ordered from their website orthopedic trainers on 12 Dec, I still have not received an order shipped email, I have sent customer service 5 email.ails yo date and they have not replied to any of them. Please don't order from them they are very untrustworthy.

Products are horrible and not trust worthy. Do not order from this company!!! Do not!! They are a pain in the butt to deal with especially returning items. They try to delay the process and constantly email you to get to take their discount deals so the “30” days refund expires. They do not pay to to return either. Customer service is horrible and products do not DO NOT MATCH THE PICTURES. 0 stars

Scam took 3 weeks to deliver led glasses and they dont have same color settings. Their website description with pictures and app show same color option. When emailed customer service they didn’t address this discrepancy and only offered a 30% refund. STAY AWAY!!!!

Complete scam of a company. Sent a cheap knock off of what I ordered, not what was pictured at all. Represented it as a domestically available product but will not refund my money unless I pay for return shipping back to a warehouse in china. Their website states hassle free returns which is obviously very false. They never disclose that returns will require international shipping. They state they will cover return costs if item is defective but refuse to cover costs for receiving an item that was completely wrong and misrepresented. What I received was NOT non-toxic doll that was pictured. It was a cheap plastic toxic knock off but somehow this is my responsibility instead of the company’s who lied to me through fake advertising. Would highly recommend never, NEVER shopping with this site!

Don't fall for the fake empathetic reply to this comment that was posted. I HAVE ALREADY been speaking with their customer service for weeks to get this resolved. There have been exactly 16 emails sent back and forth at this point. They know they are deceiving customers and i seriously caution you that if you purchase from this store, your risk of regret is high bc most likely you will not receive the actual product ordered. At the very least I can assure that any interactions with customer service will cost you significantly in time and effort and not provide any positive outcomes. Only flat apologies and shrugged shoulders form minimum wage workers that are likely being taken advantage of themselves. This is disgraceful.

The site says the blanket I ordered is wool and when it arrived it is 100% polyester. In addition their site says they ship from the US and that is not accurate either. The quality of the item is low and while it looks moderately like the photos, I feel scammed.

The blouse I received was ill fitting and the fabric was very poor quality (a cheap polyester that was very 'itchy'). The return process requires that you pay international shipping to China (which runs $70-$100), ensuring you won't return the product. Wish I would have read the Trust Pilot reviews, prior to ordering.

Terrible product terrible customer service terrible return service everything about this place is disgusting. I placed an order for a doll for my granddaughter and it is not what it is advertised as I paid $57 for it and they continually want to just give me a discount card or a gift card to spend on their website instead of doing a return. They’re going to make me pay for shipping back to the UK when I am within my 30 days that should be on them. The doll was something that I could’ve bought at the dollar store, not as advertised at all. Do not deal with this place. I will be lucky if I get anything back after sending back their product.

Incredibly Disappointing

I ordered a product in plenty of time to be delivered before the holidays. After several weeks of not even receiving a shipping notification, I reached out proactively to Nora Luxe and inquired about the status of my order. It was only then that they informed me that the product I ordered was now out-of-stock (it was available when I originally ordered) and that they did not know when they would get in a new shipment. Incredibly disappointing and awful customer service to not have informed me earlier, so that I could plan accordingly.

I will never be purchasing anything from this store again.

Total scam. They took my money, never sent anything, and refused to give me a refund. Do not trust.

This website is actively scamming people by selling fake products. I placed an order on November 14, 2025 for a "handcrafted Waldorf doll, approximately 13.78" tall, made from hypoallergenic, non-toxic, high-quality cotton and wool". I ordered Poppi in Style B, and her pictures show a doll whose body is made from soft materials, whose clothes are soft beige toned, who has booties that fit like socks and extend past her ankles, and is shown in a brown gift box. What I received was a cheap fake doll about 10" tall, made from stiff unmovable plastic, with different clothing than shown, missing hair in the back, and shipped in a cheap plastic bag. When I contacted customer service I was offered a 25% refund or to return the item and pay return fees when the only reason I want a refund is because they sold me a fake doll!

My package was damaged I took pictures and em them and nothing. The link for customer service that is on the bottom of my order receipt is fake. Scammers don't do not buy

This is my 2nd complaint about my order placed 30/10/25. Following my last posting I received a reply suggesting I contact support by email but when I did email support address I received reply that address was incorrect. I then sent email to gmail address but as usual I have got no reply. Can someone please contact me and let me know when I can expect it. I do not want another insincere reply to this posting.

DO NOT BUY FROM THIS COMPANY. Ordered a burgundy double breasted jacket and received a single-breasted that was too small. When I reached out to return because they sent the wrong item, they wanted me to send them pictures of defects. What?? They purposely send you the wrong items once you purchase and it is difficult of expensive to return. Cheap quality. When it is too good to be true, believe it!

We’re truly sorry to hear that you’ve had an issue with the product you received.
To assist you better, we kindly ask for your help. Could you please provide a quick photo or video of the item showing any damage or defects? This will help us understand the issue and find the best solution for you.
Please send a short video (less than 60 seconds) or a clear photo that shows the damage or irregularities. Your cooperation will allow us to quickly replace the product for you.