Eventually the problem I had got sorted out very quickly. Didn't have to wait days for a response. Pleased with the service. Highly recommend.
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Bought a magnetic ring, looked nothing like the pictures online. Much cheaper looking, straight edges rather than bevelled. Wasn’t happy at all. Customer service was very responsive and tried to... Voir plus
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It was absolutely refreshing to actually receive some excellent customer service!!! These days you don't get any customer service but not only did I get customer service from this company, it was... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
It is Already the Choice of Thousands of People Originally founded in search of a solution to knee problems for family members, Norelie products have found the hearts of people and have already made the lives of thousands easier. This journey is just beginning. Every day we work on new, fun products and to improve our services.
Coordonnées de contact
Philippines
- norelie-uk.com
4,3
Excellent
370 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Les gens ont aussi consulté
Problem solved
Eventually the problem I had got sorted out very quickly.
Didn't have to wait days for a response.
Pleased with the service.
Highly recommend.
30 juin 2026
Avis spontané
Réponse de Norelie UK
Thank you so much for your kind review!
We're delighted to hear that your issue was resolved quickly and that you didn't have to wait long for a response. Providing prompt and helpful customer service is very important to us, so it's wonderful to know we met your expectations.
We truly appreciate your recommendation and your support.
Great service
I have had regular updates from thoughtful people and when the product arrived it was super, as described.k
23 juin 2026
Avis spontané
Réponse de Norelie UK
Thank you so much for your wonderful review!
We're delighted to hear that you appreciated the regular updates from our team and that your product arrived as expected. Providing thoughtful service and keeping our customers informed every step of the way is very important to us.
We're also thrilled that you're happy with your purchase and that it lived up to your expectations.
Thank you again for your kind words and for choosing Norelie. We truly appreciate your support and hope to serve you again in the future!
Email was answered very quickly
Email was answered very quickly. Problem solved in 2 days. Very happy with the outcome
19 juin 2026
Avis spontané
Réponse de Norelie UK
Thank you so much for taking the time to share your feedback.
We’re really pleased to hear that your issue was resolved quickly and that you’re happy with the outcome. Providing fast and effective support is very important to us, and it’s great to know we were able to assist you within two days.
We truly appreciate your kind words and your trust in us.
Your reply to my email was prompt
Your reply to my email was prompt, very polite and addressed my concerns.
I appreciate this and though disappointed with the product, I am happy with the solutions suggested
19 juin 2026
Avis spontané
Réponse de Norelie UK
Thank you for taking the time to share your feedback.
While we're sorry to hear that the product did not meet your expectations but we're delighted to know that you were happy with the support you received. Providing prompt, courteous, and helpful assistance is very important to us, and we're pleased that we were able to address your concerns and offer a satisfactory resolution.
We truly appreciate your understanding and your kind words about our customer service. Thank you for giving us the opportunity to assist you.
Réponse de Norelie UK
Thank you so much for your 5-star review!
We’re delighted to hear that you had a positive experience with our customer service. Providing helpful and friendly support is very important to us, so your kind words truly mean a lot.
Thank you for taking the time to share your feedback. We appreciate your support and look forward to serving you again in the future.
Disappointed with the ring but service was excellent
The ring arrived earlier than expected but unfortunately after less than a week of wearing it its turned my finger green! I am disappointed, however the customer services team (Kristeen) has been absolutely amazing! I contacted them to arrange a return and refund and explained the issue and she was fantastic and arranged a refund immediately.
Thank you for so much for your help, I am gutted the ring didn't work but I cannot fault your service xx
6 juin 2026
Avis spontané
Réponse de Norelie UK
Thank you for taking the time to share your experience.
We're sorry to hear that the ring did not meet your expectations and that it caused discoloration after only a short period of wear. We completely understand your disappointment and appreciate you bringing this to our attention.
That said, we're delighted to hear that Kristeen was able to assist you promptly and make the refund process as smooth as possible. Your kind words mean a great deal, and we will be sure to pass along your feedback to her.
While we're saddened that the ring wasn't the right fit for you, we're grateful for the opportunity to assist and for your recognition of our customer service. Thank you again for your understanding and support.
I had a size problem
I had a size problem. As soon as I contacted the company they immediately offered to replace the items - without any fuss. Well done for excellent service!
1 juin 2026
Avis spontané
Réponse de Norelie UK
Thank you so much for your wonderful review, Carol!
We're delighted to hear that our team was able to quickly resolve the sizing issue and arrange a replacement without any hassle. Providing prompt, friendly, and stress-free support is very important to us, so your kind words mean a lot.
Thank you for choosing us, and we hope you enjoy your replacement items!
Bought a magnetic ring
Bought a magnetic ring, looked nothing like the pictures online. Much cheaper looking, straight edges rather than bevelled. Wasn’t happy at all.
Customer service was very responsive and tried to be helpful, however it was a choice of receiving a 30% refund (though that wasn’t their first offer), or pay to return it to the states.
Tried wearing for a couple of weeks anyway after that because I might as well as it had still cost me about £20, but haven’t felt any of the benefits they stated online.
What a waste of money.
16 mai 2026
Avis spontané
Réponse de Norelie UK
Thank you for sharing your feedback. We're sorry to hear that the ring did not meet your expectations in terms of appearance or results.
We appreciate your acknowledgment of our customer service team's responsiveness, though we regret that the resolution offered did not leave you fully satisfied. We understand how disappointing it can be when a product doesn't match your expectations or deliver the benefits you were hoping for.
Customer feedback is invaluable to us, and we will share your comments with our product team as we continuously work to improve both our products and customer experience.
Thank you for giving the product a fair trial and for taking the time to share your experience.
Misleading deciful I purchased the pelviease through in their…
I purchased the pelviease in their website got no email confirmation for an offer of £63 then a pop up came stating as a first time buyer I could have a introductory price of £40 which I did only when I checked my bank statement was charged twice contacted customer services within the hour and the next morning got an email stating ordered had been dispatched and will refund me 30 per cent of order and no need to return .finally got the goods 2 weeks later no introduction booklet as promised no invoice nothing ,Now the customer services is stating will only refund me 30 per cent of 2nd order or send back goods to USA -when their website states based in Manchester -what a con .deceitful people and I have not opened the package yet -terrible misleading this can not be legal how they operate .please note the payments were made to this company in the UK
11 mai 2026
Avis spontané
Réponse de Norelie UK
Thank you for taking the time to share your experience. We are very sorry to hear about the confusion and frustration surrounding your order.
We understand your concerns regarding the duplicate charge, the promotional pricing, and the refund options offered. We strive to provide clear information throughout the ordering process, and we regret that your experience did not reflect the level of service we aim to deliver.
We would also like to clarify that our customer service team responded promptly to your inquiry and provided available resolution options in accordance with our return policy. However, we understand that these options did not meet your expectations, particularly as the product remained unopened.
Your feedback regarding the packaging, documentation, and communication has been noted and will be shared with the relevant teams for review. We take all customer concerns seriously and are committed to improving our processes wherever possible.
Thank you again for bringing these matters to our attention.
It was absolutely refreshing to…
It was absolutely refreshing to actually receive some excellent customer service!!! These days you don't get any customer service but not only did I get customer service from this company, it was excellent!!!
I had a query on an item I'd purchased, I got a prompt and through reply which also seemed very sincere.
So I can't thank all of you that I corresponded with enough your help with my query. So thank you all again😁
13 mai 2026
Avis spontané
Réponse de Norelie UK
Thank you so much for your kind words!
We’re really pleased to hear that you had such a positive experience with our customer service team. Providing clear, prompt, and helpful support is exactly what we aim for, so it means a lot to know it made a difference for you.
If you ever need anything in the future, we’re always here and happy to help.
Thanks again for taking the time to share your feedback — it’s truly appreciated!
Warm regards,
I stupidly purchased a vital ring from…
I stupidly purchased a vital ring from this company as it stated on the Ad UK based. The ring is poorly designed unlikely to do whst it says and uncomfortable to wear,no soft curved edges,just a sharp finish. Wanted a refund straight away as soon as I opened the cheap looking package. Couple of emails later I would need to pay the shipping costs back to the USA or take 30% of the cost £28.90 a grand £9.63. Do not purchase anything from this company.
26 mai 2026
Avis spontané
Réponse de Norelie UK
Thank you for sharing your feedback. We are sorry to hear that the Vital Ring did not meet your expectations in terms of design, comfort, and overall quality.
We understand your disappointment regarding the product's appearance and your concerns about the return process. While our customer service team aims to provide available resolution options in line with our policies, we appreciate that the return shipping costs and partial refund offer were not the outcome you had hoped for.
We value all customer feedback, as it helps us identify areas where we can improve both our products and the customer experience. Your comments regarding the ring's design and comfort have been noted and will be shared with the relevant team.
Thank you for taking the time to leave your review.
All I can say are good things about…
All I can say are good things about this company. Excellent customer service. Items arrived on time. Products do as they say even though I was a bit sceptical at first but after putting them to the test they exceeded my expectations. Will definitely recommend to family and friends and also purchase more when needed. Thank you for making it easier for me to go out and about.
26 mai 2026
Avis spontané
Réponse de Norelie UK
Thank you so much for your wonderful feedback and kind words.
We’re absolutely delighted to hear that your order arrived on time and that the products exceeded your expectations. It means a great deal to us, especially knowing that they have helped make it easier for you to go out and about with more confidence and comfort.
Your recommendation to family and friends is truly appreciated, and we’re very grateful for your trust and support.
Thank you again for choosing Norelie — we look forward to assisting you again in the future whenever needed.
Brilliant and very quick correspondence…
Brilliant and very quick correspondence from the company and especially thanks to Aimee for all the help.
Much appreciated
23 mai 2026
Avis spontané
Réponse de Norelie UK
Thank you very much for your kind words — we really appreciate you taking the time to share your feedback.
I’m especially happy to hear that Aimee was able to assist you quickly and effectively. I will make sure your lovely message is passed on to her.
If you ever need anything in the future, we’re always here to help.
A colleague at work recommended these…
A colleague at work recommended these insoles as I was suffering from foot pain. I was hesitant but decided to order a pair. They are fantastic, I use them as insoles for my trainers and boots. I would highly recommend these insoles ive just ordered a second pair plus their customer service is brilliant.
6 janvier 2026
Avis spontané
Réponse de Norelie UK
Thank you so much for your wonderful feedback!
We’re truly delighted to hear that the insoles have helped with your foot pain and that you’re enjoying using them in both your trainers and boots. It means a lot to us that you decided to give them a try despite your initial hesitation.
Your recommendation and kind words about our customer service genuinely mean the world to our team. We’re also so grateful for your continued support and your second order.
Thank you again for taking the time to share your experience — we truly appreciate it!
At this moment in time I have no…
At this moment in time I have no hesitation but to give a high star rating for the customer service I have received at present.
I truly hope that the item ordered of the tanning drops work for myself as no other method has worked up to now
I am surely keeping my fingers crossed
21 mai 2026
Avis spontané
Réponse de Norelie UK
Thank you very much for your kind review and for sharing your experience.
We’re really pleased to hear that you’ve been happy with the support you received so far. Your satisfaction means a lot to us, and we truly hope the tanning drops work well for you and bring the results you’re hoping for.
We appreciate your trust and wish you all the best with your order. If you ever need anything, we’re always here to help.
Outstanding customer service
Outstanding customer service. When my order arrived it did not fit, this was quickly resolved with a replacement order in a different size. Nothing was too much trouble, excellent. Thank you
20 mai 2026
Avis spontané
Réponse de Norelie UK
Thank you very much for your wonderful feedback. We’re truly happy to hear that your order issue was resolved quickly and that the replacement in a different size worked well for you.
It means a lot to us to know that you felt supported throughout the process and that everything was handled smoothly. We always aim to make things as easy as possible for our customers, so your words are very encouraging for the whole team.
We really appreciate you taking the time to share your experience, and we’re here anytime you need further assistance in the future.
Kept informed on status of delivery…
Kept informed on status of delivery with frequent emails to resolve the issue I had.
20 mai 2026
Avis spontané
Réponse de Norelie UK
Thank you so much for taking the time to share your feedback!
We’re really glad to hear that you felt well informed throughout the delivery process and that our updates helped keep everything clear and reassuring for you.
Your kind words mean a lot to our team, and we truly appreciate your support.
Norrlie UK, Fantastic service.
This firm & their staff are absolutely amazing, I inadvertently ordered the wrong size, so I reached out to their customer services, to see if it was possible to return the items & request a replacement in a smaller size. I received a response from Ana, very quickly advising that a smaller size will be sent out but also that I did not need to return the items but could give them away to a friend or other. I felt that this was a generous offer on behalf of the company. I would also confirm their goods are well made & of good quality.
11 mai 2026
Avis spontané
Réponse de Norelie UK
Thank you so much for taking the time to share your experience.
We’re really glad to hear our team was able to help quickly and sort out the size issue for you. It’s great to know you were happy with the solution and that the replacement process was smooth.
We also truly appreciate your kind words about the quality of our products — that means a lot to us.
I placed an incorrect order I contacted…
I placed an incorrect order I contacted the service within 30 minutes having realised this. I received an email saying it would be looked into. I paid for quick shipping. They have arrived today 8 working days after.
30 avril 2026
Avis spontané
Réponse de Norelie UK
Thank you very much for taking the time to leave your feedback.
We truly appreciate your support and the opportunity to assist you. Your input is valuable to us and helps us continue improving our service and customer experience.
Smelly, cheap looking plastic tat - SCAM
The item I received was absolutely nothing like the product on their website. Cheap looking plastic tat from China that stinks! Much smaller than expected, no heat setting, no instructions and came in a bashed up box with a generic label on. I’ve been offered a 30% refund, then a 50% and now a 60% refund, it gets higher each time I contact them. To get a full refund I need to post to Ohio USA (quite costly) and I’m unsure if I’d get my money back then. Avoid! Such a scam!
17 avril 2026
Avis spontané
Réponse de Norelie UK
We’re really sorry to hear about your experience, and we completely understand how disappointing this must have been.
This is certainly not the impression we want to leave, and your feedback has been taken very seriously. Our team will be reaching out to you directly to review your case in detail and work toward a resolution that feels fair and worthwhile for you.
Our goal is to make this right in a way that’s straightforward and beneficial on your end, without adding any further inconvenience. We truly appreciate you bringing this to our attention and giving us the opportunity to improve your experience.
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