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North Sports is a UK performance retailer focused on helping customers train better, recover smarter and support everyday wellbeing with carefully selected products from trusted brands. We offer a growing range of training technology, recovery tools, sports nutrition and wellness products for athletes, fitness-focused individuals and active lifestyles. Our aim is to make it easier to find quality products that genuinely support performance and wellbeing, without the confusion that often comes with shopping across multiple specialist categories. From GPS watches, heart rate monitors and sports headphones to recovery devices, hydration products and everyday wellness essentials, we curate products that are relevant, practical and built around real-world use. At North Sports, we focus on trusted brands, clear product information, competitive pricing and reliable UK service. We know that customers want confidence when shopping online, so we work hard to provide a straightforward experience from browsing to delivery. Whether someone is training for an event, getting back into fitness, improving recovery, or simply investing in better health and performance, we want North Sports to be a retailer they can rely on. We are continuing to build North Sports around four key areas: training, recovery, fuel and wellness. Our goal is to become a trusted destination for customers looking for products that help them perform well, recover effectively and feel better day to day.
Royaume-Uni
3,6
10 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Great customer support. I ordered a NoblePro treadmill from North Sports and the subsequent customer support was brilliant. Unfortunately, Noble Pro were not great at dispatching and delivering the item, but North Sports did all they could to chase them and make it happen, even offering a goodwill gesture even though it wasn’t their issue that caused a delay of around a week.
AVOID! PURCHASED A BIKE A WEEKS AGO AND NOT RECEIVED ANY DISPATCH TRACKING INFORMATION, HAD TO REQUEST A REFUND AND MISSED THE PLANNED CYCLING TRIP! HOW DISSAPOINTING!
Réponse de North Sports
Hi Eva,
We are sorry that the supplier delay meant your bike was not available in time for your planned cycling trip.
Your order included a complimentary full assembly, and we remained in contact with the distributor while awaiting confirmed stock and dispatch information. Once we were advised that the bike was temporarily out of stock, we offered you the option to wait for the incoming stock or cancel the order for a full refund.
When you confirmed that you wished to cancel, your order was cancelled and the full £389.99 refund was processed to your original payment method immediately.
We appreciate that the delay was disappointing and regret that we were unable to complete your order on this occasion.
Matty
North Sports
I ordered a Polar heart rate monitor on 26 May 2026. At the 29 June 2026 and it had not arrived. I had messaged the support team via their website on two occasions and also emailed on 3 occasions without getting anything back. I found the lack of a telephone contact number to be poor. There could be an explanation but they have not had the courtesy of contacting me to let me know what has happened and what they will do. I’ve now asked for a refund.
UPDATE:
Matty from Northsports has been in touch and had emailed since 29 June onwards, and we have had various exchanges of emails since this complaint was posted. Helpfully, he has listened to my concerns about customer service and they offered a goodwill discount due to the inconvenience which I thought was fair and reasonable, and so I accepted it. Therefore, I have improved my original rating from 1 star to 3. If the item was delivered on time it would have been a 5 star rating. Its not quite 4 stars becuase of the overall delay, hence rounded down to 3 stars.
Réponse de North Sports
Afternoon Subjit, thanks for your recent review, however we ask politely for you to check your emails as we have replied to all of your email correspondence, with the most recent being 13:56PM today. We're yet to receive a response from you. Best regards, Matty, North Sports
we have a good relationship and always been well locked after, spot on.
Absolutely shocking experience. Bought some gels and electrolytes online from them. I was trying to track it on shop app but after a week there was no update. I emailed to question what was going on and they said that because it was a big order, they had to wait for some more stock to come in (I bought 60 gels and a pack of carb electrolyte mix) and that they would send my order to me the next day. I then waited another week and emailed again questioning what was going on and they said it had got lost in the post. I am still waiting for these gels now and they said they would resend the order tomorrow. It has been almost 3 weeks since my original order, don't buy from North Sports if your in a hurry!
Réponse de North Sports
Hi Zach,
Thank you for your review. We’re genuinely sorry that your experience with this order was frustrating and that it took longer than expected to reach you.
Your order included a larger quantity of gels and electrolytes, and we had to wait for additional stock to arrive before dispatching it. Once the order was sent, Royal Mail unfortunately lost the parcel within their network, which caused a further delay. We completely understand how disappointing this would have been, especially when you were waiting on nutrition products for an event.
As soon as we became aware of the issue, we arranged for a replacement order to be sent out, and we can see that this was successfully delivered on Wednesday 10th June. We have also tried to contact you directly by phone and email to follow up and make sure everything was resolved for you, however we appreciate you were busy.
While the Royal Mail issue was outside of our direct control, we fully accept that the communication and overall experience should have been better. We apologise for the inconvenience.
We appreciate your feedback and will use it to improve how we communicate stock delays and delivery issues going forward.
Regards,
Matty
Ordered a few times from this company,and they always come up trumps, Matty is very effiicient and always happy to help.
Ordered some Precision Gels ready for the London Marathon. The website was really easy to use, and delivery was super fast. Highly recommend, I’ll definitely be ordering again soon.
Brilliant communication. They couldn't fulfill my order for Christmas and offered a full refund or a generous store credit. Being in no rush I took the store credit.
Stock replenishment was slow, but wasn't an issue for me. I am very pleased with my GoPro items. A genuine honest and trustworthy company. That has been my experience. I wouldn't hesitate to purchase from them again. 5 stars.
I write review with a heavy heart seem to be getting know where within firm
Placed order there courier stated goods delivered none so much as a sniff of order company playing the game it’s been delivered
So my last public gesture is to tell fellow members of public stay well away
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