Not In The Guidebooks Avis 161

TrustScore 5 sur 5

4,9

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Noté 5 sur 5 étoiles

My first trip with Not In The Guidebooks was truly the trip of a lifetime! The itinerary was perfectly thought out, we saw all the highlights of Sri Lanka, but still had the flexibility to ada... Voir plus

Noté 5 sur 5 étoiles

Just back from my first trip with Not In The Guidebooks and it won't be my last. 11 wonderful days in Sri Lanka with so many wonderful experiences that will stay with me for life. Our guide was incre... Voir plus

Noté 5 sur 5 étoiles

Figs on the Funcho was one of the most enjoyable holidays I’ve ever had. Great hospitality from Cheryl and Graham. A lovely place to visit. Wonderful communal cooking experiences and fabulous food as... Voir plus

Noté 5 sur 5 étoiles

We’ve just returned from what can only be described as the trip of a lifetime to Sri Lanka. Travelling as a family of four with two teenagers can sometimes be a challenge when it comes to finding... Voir plus

À propos de l'entreprise

  1. Agence d'excursions
  2. Voyagiste
  3. Agence de voyages

Écrit par l'entreprise

We make it simple to access the most memorable, local travel experiences from across the world, so you can unlock the best part of your holiday with ease. Don't just see the world, experience it!


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4,9

Excellent

TrustScore 5 sur 5

161 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Noté 5 sur 5 étoiles

Wonderful quirky stay

Took our puppy on his first holiday to the Secret Garden with Hot Tub in Beccles. Such a wonderful experience and we used the hot tub and fire pit into the early hours. The accommodation was spacious and the surrounding areas where perfect. The host Mary was very welcoming and we just wished we stayed longer. Hope to book another Not in the Guidebooks accommodation soon as very different to what most UK companies offer.

13 juillet 2024
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Réponse de Not In The Guidebooks

We're delighted to hear that you enjoyed our quirky UK accommodations as much as we do! We look forward to welcoming you back for another wonderful holiday with us in the future.

Noté 5 sur 5 étoiles

I went on a painting holiday to France…

...run by Kate Sparrow, the resident artist. It was a super mix of painting tuition and leisure with a trip to the local market, restaurants and an opportunity to swim in the river! We ate well and the accommodation sufficed, but best of all was the tuition, and a chance to dabble with paint along-side other artist enthusiasts. I would highly recommend this break to progress your artistic skills and meet new people in a beautiful French rural setting.

6 juillet 2024
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Réponse de Not In The Guidebooks

Thank you so much for your wonderful review of your painting holiday in France with Kate! We're thrilled to hear about your positive experience and deeply appreciate you taking the time to share your feedback.

Noté 5 sur 5 étoiles

Great art holiday in the Appennino Mountains of ItalyThis was an amazing experience set in…

This was an amazing experience set in rural Italy with no tourists and few locals! My host catered to everything I wanted to do - from adventurous hikes around different sites every morning to painting every afternoon. Meals were included and delicious with lots of fresh vegetables since my host knew I liked that. It was a lovely, stress free experience.

3 juillet 2024
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Réponse de Not In The Guidebooks

Thank you for your wonderful review of your holiday in Italy! It sounds like you had an amazing time with our host. We hope to see you again on another of our experiences in the future!

Noté 5 sur 5 étoiles

Excellent service

Good service, prompt responses to questions. Very helpful, would recommend.

29 mai 2024
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Réponse de Not In The Guidebooks

Thank you for your feedback! Ensuring exceptional customer service and satisfaction is our top priority!

Noté 4 sur 5 étoiles

Costa Rica - East to West 16 nights

We liked being able to tweak the advertised itinerary by adding extra nights in some places. 3 nights in each region (with 2 at either end closer to San Jose) suited us perfectly. Very impressed with the logistics which all worked perfectly, as per the personalised app that is supplied, and the host was accessible for questions at all times via WhatsApp. Once we understood on the first few days how the trip was going to work, we relaxed and were super happy with all the hotels, (bar one where AC or a good fan was desperately needed - Roberto is onto it) tours and local guides/drivers. Costa Rica is simply stunning and this NITG tour enabled us to see different parts of the cpuntry, with a perfect mix of feeling adventurous but completely spoilt at the same time. Highly recommended.

6 mai 2024
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Réponse de Not In The Guidebooks

Thank you so much for taking the time to write such a wonderful review! We are thrilled to hear that your holiday in Costa Rica was amazing and that you had an incredible experience with our host. We can't wait to welcome you back for another fantastic holiday in the future!

Noté 5 sur 5 étoiles

Just had an amazing first glamping…

Just had an amazing first glamping experience at Wall Eden Farm in Somerset. We stayed in their yurt, which has a huge 4 poster bed, shower room and kitchen. All the staff were extremely friendly and helpful and the facilities on the farm were A1. We would highly recommend it.

14 juin 2024
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Réponse de Not In The Guidebooks

Thank you Gill for your fab feedback on one of our glamping holidays! We love our unique UK holidays so we are glad to hear you did also!

Noté 5 sur 5 étoiles

Had a great week watercolor painting in…

Had a great week watercolor painting in Torrox with my daughter. Thanks to Vicky and Paul for arranging a great personal experience with the group including beaches, the lost village, casa Marie, and a fun flamingo show. Also thanks to Dawn for her demonstrations and coordinating a final art show of all participants work. Is something we will always remember. Best, Cheryl and Ann

1 juin 2024
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Réponse de Not In The Guidebooks

Many thanks for your great feedback of your Painting Holiday in Spain! We are so happy to hear you had such a lovely time in Torrox with our hosts. We look forward to booking you another holiday in the future!

Noté 1 sur 5 étoiles

Not impressed with this company

I was meant to go and stay in a treehouse with my children for a weekend. I had spoke to the people directly a they said everything was ok.
2 days before we were due to leave. They ring and said the holiday had been cancelled as it had not been put through correctly. They did offer another place, this was really not child friendly at all. They also said I could go next year to the treehouse. But this is still not good enough when you have 3 brokenhearted child.

5 juin 2024
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Réponse de Not In The Guidebooks

Hi Kim, we sincerely apologise that we fell below the high standards we strive for on this occasion, we hope that the full refund and free rebooking of your next holiday that we have already arranged with you has helped to compensate for any disappointment you have experienced - The NITGB Team

Noté 4 sur 5 étoiles

Art Holidays in Italy

Pheona Kerr was an excellent host and she looked after us really well. Her teaching style was clear and informative. Although the members of the group were working in different mediums and painted in different styles we were each given individual instruction, when needed, making the painting experience enjoyable. The setting of Casa Appennino is stunning with lovely views of the neighbouring hills. The house and villa, surrounded by the gardens Pheona has developed, are delightful. There were also opportunities to photograph the nearby mountains and countryside. All very photogenic for later projects. A thoroughly enjoyable trip

21 mai 2024
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Réponse de Not In The Guidebooks

Thank you Sylvia for this wonderful review of your time way in Italy with Pheona! We are glad to hear you love our art holidays as much as we do. We hope to see you again in the future!

Noté 5 sur 5 étoiles

Perfect company to deal with

Perfect company to deal with . Regular communication- quick response and went out of their way to help , Highly recommended and would definitely use again

31 mai 2024
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Réponse de Not In The Guidebooks

Hello Marissa, thank you for your kind review of our company and team! We are happy to hear you had a great experience booking through us, we hope to see you again soon!

Noté 5 sur 5 étoiles

Jo is a fantastic teacher

Jo is a fantastic teacher. Lots of patience and expertise. The biggest lesson I learned was draw the light not the line, as I often do the opposite. My paintings will be better as a result. I also learned how best to set the composition so it attracts the eye into the painting. I had the best night’s sleep in ages! I loved the waterbed and the area is so peaceful and calming. I also thought the food was great and Jo was very accommodating with my food preferences and idiosyncrasies. The sauces have to be mentioned because they were outstanding! The trip to the winery was wonderful, I bought 2 cases to ship back because they were so good and were good value for money. I highly recommend this course for all who love watercolor and wine!

24 mai 2024
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Réponse de Not In The Guidebooks

It sounds like you had the best time with our host Jo in France! We love hearing feedback on our guests' holidays, thank you for taking the time to write about your experience. We hope to connect with you again in the future and book you in for another fabulous holiday! - The NITGB Team

Noté 5 sur 5 étoiles

Such a wonderful and relaxing stay

Such a wonderful and relaxing stay. The attention to detail of the treehouse was amazing. The total thought to the surroundings and environment was outstanding.

Totally appreciated the maps for the hiking trails and also the adventure day trip and also the gift of the print of the treehouse was the icing on the cake.

Definitely will return.

22 mai 2024
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Réponse de Not In The Guidebooks

We LOVE the Treehouses in Wales so we are glad to hear that you enjoyed your stay in one thoroughly! See you again soon!

Noté 5 sur 5 étoiles

Portugese Cooking Holiday 19th April

Portugese Cooking Holiday 19th - 24th April 2024
What a very special place! In a beautiful riverside setting this was the perfect venue for a cooking course. Very comfortable rooms (mine had a view of the infinity pool), well equipped kitchen and charming company. Graham & Cheryl are the perfect hosts with nothing being too much trouble from arrival to departure. We worked our way through many Portuguese and Portuguese influenced dishes, my favourites being the Bacalhau com Natas and the Cataplana – delicious! There was a visit to a small local market and museum and a lunch in a local restaurant. Highly recommended.

19 avril 2024
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Réponse de Not In The Guidebooks

Fantastic feedback on your holiday Jonathan! We are so excited to hear that you had such a great time on your Portuguese Cooking Holiday. The hosts we work with are amazing at what they do, we are glad to hear that they made your experience so special!

Noté 5 sur 5 étoiles

Great small group tour of Douro Valley

Very knowledgeable and personable driver/guide on our tour of the Douro Valley. Being in a small group there was ample opportunity to ask questions and the selection of wineries gave a good overview of the types of wines and methods used in the Douro Valley.
Excellent value for money, will definitely recommend to others!

18 avril 2024
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Réponse de Not In The Guidebooks

Many thanks for your wonderful feedback Sandra, we really appreciate it and we are happy to hear you had such a great time in the Douro Valley with our hosts!

Noté 5 sur 5 étoiles

Beautiful Weekend Away in Shropshire

Beautiful Weekend Away in Shropshire

My partner and I booked the Shepherd's Hut with a Hot Tub in Shropshire, and were blown away with how lovely it truly was. The scenery was stunning, the views were amazing, we were woken up to the sound of birds tweeting and fell asleep to the sound of rain. There were stunning walks throughout the area, and so much nature to experience (including waterfalls)! The hosts were lovely, and the NITGB staff who helped organise this were amazing. We couldn't recommend this company enough!

22 mars 2024
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Réponse de Not In The Guidebooks

Thank you for the lovely review! We are glad to hear that you had an amazing time in Shropshire and you loved the service our team provided!

Noté 5 sur 5 étoiles

Fantastic experience - a wonderful tour in Lapland

Fantastic experience. We joined a tour to find Santa in Finland and it was just perfect. The guides (elves!), reindeers, the whole experience was just superb. Obviously our 3 years old daughter was all around the place, but it felt really good for us adults - it spoke to our inner child. Spoiler: we've also found Santa's cabin :). Recommended!

15 mars 2024
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Réponse de Not In The Guidebooks

Thank you László for taking the time to write us a review. We are so happy to hear that you had an amazing time hanging out with Santa and the elves! We hope to see you again for a future experience with Not in the Guidebooks!

Noté 1 sur 5 étoiles

I would recommend visiting Lapland but if I went again not through NITGB

I would recommend visiting Lapland and staying in an Igloo was a real experience but the service provided by NITGB's let us down quite badly.
-Getting details from the company was difficult from the outset, the itinerary was incorrectly stated in the voucher and we had to email and then phone to get this corrected.
-No detailed Itinerary was provided.
-A number of times we asked about transfer times and these were never confirmed so on our last day we were picked up at 8.00am and in the airport by 9.15an for a 1.00pm flight, why?
-With the activities it was a lot more serious, when we went for the Husky trip, warm weather clothing hadn't been arranged and we were left in -15c for 20 mins or so whilst the Husky company arranged for a taxi to pick the warm weather suit up. We were almost too cold to go on the trip.
-With the sauna we weren't told if we needed to bring our swimming kit, fortunately we did and that had been arranged for right after the Husky experience-so no chance to go back to the hotel.
-With the Snowmobile experience the company organising the event couldn't find our details for almost an hour and this was because it was booked in a different tour operators name.
My sense is NITGB had little experience in organising or experiencing these trips and so we were left to work it out ourselves.
Just a little effort on their side would have made all the difference.
By comparison a colleague at work went on a similar trip through a different company and they were asked their clothes sizes etc before they left so all ready for them when they arrived.

12 décembre 2023
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Réponse de Not In The Guidebooks

Dear Mark,

Thank you so much for your valuable feedback and we want to express our heartfelt apologies for any negative experiences you may have encountered with our services. Your input is of utmost importance to us, as we are committed to continuous improvement and striving to offer the highest level of service to all of our customers.

After engaging in constructive discussions with you regarding your feedback since your return from your holiday, we sincerely hope that our efforts have resulted in a satisfactory solution for you.

Kind regards
The NITGB Team

Noté 5 sur 5 étoiles

2023 Trip to Lapland

We booked a trip to Lapland through Not In The Guidebooks and the help and support from start to finish was exceptional. Would highly recommend for your dream holiday.

13 décembre 2023
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Réponse de Not In The Guidebooks

Thank you for your amazing feedback! We really appreciate you taking the time to write us a review. We are so happy to hear that you had an incredible time with us and we hope to see you again another time in the future!

Noté 5 sur 5 étoiles

Our trip Iceland using NITG was unbelievable

Our trip to Iceland using NITG was nothing short of sensational! I booked it for my husbands birthday and we loved it from start to finish! They made everything so easy and straightforward. Amazing trips & activities with the best guides, standout performance from Michal (@holidaytours) who made our day with his wonderful energy, passion and knowledge, not just about the glacier we hiked, but about Iceland as a whole. A trip we’ll remember forever!

11 décembre 2023
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Réponse de Not In The Guidebooks

Many thanks Fiona for your wonderful review of your holiday to Iceland with us! We love hearing such great feedback from our customers. We are glad to hear you that had the best time in Iceland and hopefully you'll think about us again for your next holiday!

Noté 5 sur 5 étoiles

This was my first time working with…

This was my first time working with NITGB and I found their service excellent.

7 décembre 2023
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Réponse de Not In The Guidebooks

Thank you for your feedback! We love hearing from our travel agents, please do not hesitate to reach out at any time to enquire about holidays for your clients!

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