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Lisez les avis des autres

Noté 5 sur 5 étoiles

Started using these during a recent trip since I didn't want to worry about anything falling off or needing constant replacement. They held up really well through long days, showers, and even sleeping... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

application is straightforward. no peeling off even after my daily routine. Shipping updates were also consistent so I knew when to expect my order every time.

L'entreprise a répondu

Noté 1 sur 5 étoiles

Never received my order because the delivery driver took it straight to a pick up location and hever informed me about this - so far not their fault. But then i forgot about it for quite some time and... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

An excellent product, the patches stick really well, allowing you to go about your daily business, in the knowledge that 'not just a patch' are securely fixed. They're comfortable, and don't pull on t... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Boutique de santé et beauté
  2. Magasin de matériel médical
  3. Fabricant de technologies médicales
  4. Pharmacie

Écrit par l'entreprise

Not Just a Patch is designed to give maximum protection for your Continuous Glucose Monitor (CGM) & insulin pumps. Our patches were tested through the hottest Aussie summers, during beach swims, sweaty workouts, and high-humidity days to ensure they stay put when you need them most. We are the first CGM patch brand in the world to achieve both U.S. FDA & EU MDR certifications, the highest global standards for safety and quality. Not Just a Patch is more than just a great patch; it’s about making your life a little easier, giving you more confidence while wearing your sensor, having some fun with self-expression, and giving back to the diabetic community. Happy Patching!


Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

38 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

application is straightforward

application is straightforward. no peeling off even after my daily routine. Shipping updates were also consistent so I knew when to expect my order every time.

13 avril 2026
Avis spontané
Logo de Not Just a Patch

Réponse : Not Just a Patch

We’re so glad to hear the application is a breeze and that our shipping updates kept you in the loop. We know how important it is to have a reliable routine, and we’re happy to be a part of yours!

Noté 5 sur 5 étoiles

sticks all day

sticks all day, no adjustments needed and I didn't get any irritations. love the colors too!

10 avril 2026
Avis spontané
Logo de Not Just a Patch

Réponse : Not Just a Patch

Thank you! Your comfort is our top priority, we're glad that you’re loving the colours and staying irritation-free, just how it should be!

Noté 5 sur 5 étoiles

super reliable patches

Started using these during a recent trip since I didn't want to worry about anything falling off or needing constant replacement. They held up really well through long days, showers, and even sleeping, which honestly surprised me. They are super easy to use and feel light on the skin, so I barely noticed them after a while. Overall, really happy with how they performed and I'd definitely use them again.

23 mars 2026
Avis spontané
Logo de Not Just a Patch

Réponse : Not Just a Patch

We are happy you chose us to protect your CGM during your recent trip! We’re thrilled they held up through showers and sleep. Thank you for trusting us to keep your device secure while you were away from home!

Noté 5 sur 5 étoiles

Most user-friendly patch I've ever found

I've tried dozens of covers for my sensor, but this is in a league of its own. They are so easy to apply, absolutely no fumbling around or wasting patches. I love that they are already precision-cut to shape, so there's no need for scissors. Most importantly, when it's time for a change, the patch peels of cleanly without taking my CGM with it. Five stars for design and reliablity.

7 mars 2026
Avis spontané
Logo de Not Just a Patch

Réponse : Not Just a Patch

High praise—thank you! We’ve worked hard on that precision-cut and non-stick center design to save you from the "fumble". We’re especially glad to hear the removal process is safe for your CGM. We appreciate it!

Noté 5 sur 5 étoiles

Total freedom

These are the only ones that don't irritate my sensitive skin while actually staying put for the full 14 days. Whether I'm at the gym or in the pool, I never have to worry about my sensor falling off. The colors are fun, the material is premium, and the customer service is world-class.

4 mars 2026
Avis spontané
Logo de Not Just a Patch

Réponse : Not Just a Patch

We are so glad to hear that our patches work for you! Having strong adhesion while being sensitive-skin friendly is what we worked so hard on achieving, we’re pleased to keep your sensor secure and stylish!

Noté 5 sur 5 étoiles

Best on the market

I've been using these patches and I'm beyond impressed. The patches stay secure through intense workouts, swimming, and daily showers without irritating my skin. The material is high-quality and the range of colors is great. It's given me so much more confidence and freedom with my sensor.

3 mars 2026
Avis spontané
Logo de Not Just a Patch

Réponse : Not Just a Patch

Thank you for the wonderful feedback! Confidence and freedom to live life is the best compliment we could receive. Our patches are designed to hold up through intense workouts while letting your skin breathe!

Noté 5 sur 5 étoiles

Great adhesive

Lasts way longer than any other patches I've tried. Doesn't come off even with daily shower and at least one training session per day.

2 mars 2026
Avis spontané
Logo de Not Just a Patch

Réponse : Not Just a Patch

We love hearing that our patches can keep up with your daily training sessions and showers without budging. Thanks for putting our staying power to the ultimate test!

Noté 5 sur 5 étoiles

Best customer service of my long lifetime

My patches weren't staying on which was heart wrenching as I'd read so much good stuff on these guys. So I contacted them and we worked through all the steps I should be taking, which I was. They also gave me extra advice as well. They have been very polite and SUPER easy to deal with (never belittling and never felt I was wasting their time). Won't be getting my patches from anywhere else from now on.

4 février 2026
Avis spontané
Logo de Not Just a Patch

Réponse : Not Just a Patch

This truly makes our day! We know how frustrating it is when things don’t go right at first, but we’re glad we could work through it together. Thank you for giving us the chance to help, we are so happy to have you in the community!

Noté 2 sur 5 étoiles

Inconsistent quality. Poor service.

This is my second pack of patches.
The first were excellent, easy to apply and stayed put for the life of the sensor.
I ordered the same product again, or so I thought!
The second pack were a different
design, trickier to apply and only stayed stuck for a week.

Update.
Got in touch as invited.
Was told that because I purchased the patches via Amazon, I couldn't be given replacements directly, had to go through Amazon.
At this point I gave up and put it down to experience and will be using another product in future

1 novembre 2025
Avis spontané
Logo de Not Just a Patch

Réponse : Not Just a Patch

Hi John, we're sorry to hear about your experience with the second pack of patches. Please reach us at hello@notjustapatch.com and we'll send you a replacement of your choice. Thank you for choosing us!

Noté 5 sur 5 étoiles

bought one from Amazon and I really…

bought one from Amazon and I really liked this compared to the ones I was using. The grip is there which shows good adhesive used. definitely not just a patch.

28 octobre 2025
Avis spontané
Logo de Not Just a Patch

Réponse : Not Just a Patch

We’re thrilled that our adhesive is finally giving you the reliability you’ve been looking for! Thank you for choosing us and welcome to the community!

Noté 4 sur 5 étoiles

Does the job pretty well.

For the moment I'm pretty happy with those and I've tried soo many options that failed. I directly put one when I received my order, it's been 9/10 days and it sticks, daily activities & showers are ok. The only thing is the X ones are huge for a Freestyle sensor and I icing on the cake took bright pink colour lol ... First days I only saw that big bright cross on my arm, now it's nearly winter time in my country so it's ok, been covered with sleeve, but I'll be more concerned in warmer days ... Gotta try some smaller model ... I put 4 stars because delivery was kinda slow ..

21 novembre 2025
Avis spontané
Logo de Not Just a Patch

Réponse : Not Just a Patch

Thank you for your honest feedback! We totally get the "big pink cross" surprise, for a more low-profile look during t-shirt season, we recommend trying our Air Patches next time, they are smaller and more discrete. Sorry for the slow delivery, we'll work on improving our shipping time!

Noté 5 sur 5 étoiles

good adhesive and waterproofing is…

good adhesive and waterproofing is great. not worried with it getting wet or what.

1 novembre 2025
Avis spontané
Logo de Not Just a Patch

Réponse : Not Just a Patch

Thank you! We designed our patches to handle whatever life throws at them, so we’re thrilled you can dive into your day (and the water!) with a peace of mind. Thanks for the support!

Noté 1 sur 5 étoiles

Suffered skin burns

Suffered skin burns following application of NJAP. Sent emails including photos and NJAP initially responded promising full investigation. 2 months on, nothing and now completely ignoring me. One last chance sent today. Will be reporting to yellowcard and trading standards.

4 août 2025
Avis spontané
Logo de Not Just a Patch

Réponse : Not Just a Patch

Please accept our sincerest apologies for the serious delay in our response. We experienced a gap in our internal handover process following a staff departure, which resulted in your case being overlooked. This is not the standard of care we hold ourselves to. While every skin type is unique, we take reports of skin reactions very seriously.

We understand that significant time has passed, if you are open to it, we'd love to make this right and ensure your concerns are heard. Please email us at hello@notjustapatch.com to reopen this investigation and discuss a resolution. We take every report of skin sensitivity seriously and are committed to regaining your trust.

Noté 1 sur 5 étoiles

The website was incredibly glitchy

The website was incredibly glitchy. It wasn't possible to make a purchase with a Visa card so didnt buy the product

17 octobre 2025
Avis spontané
Logo de Not Just a Patch

Réponse : Not Just a Patch

Hi there,

Our website performs really well. It could have been a very momentary thing. We do apologise.

We also don't think this is a great review that relates to the actual product, which are our continuous glucose monitor patches that are rated very highly and we are very proud of them as a leader in this market and a brand that sets the tone.

Noté 2 sur 5 étoiles

Patches are OK

Patches are OK - they stick quite well, seem waterproof, and are easier than the Medtronic provided originals.
However, be careful with the order process - offer codes vanish after you enter them, and the customer service if that happens is spectacularly unsupportive.

3 octobre 2025
Avis spontané
Logo de Not Just a Patch

Réponse : Not Just a Patch

Thanks for the feedback! We’re glad to hear our patches are making life easier than the originals, that’s exactly what we aim for.

I’m sorry for the frustration with the discount codes and the support you received. We’ve recently boosted our customer service team and improved our checkout process to ensure glitches like this are handled properly.

Noté 5 sur 5 étoiles

it held through water which is a plus…

it held through water which is a plus for me. I often get my patches wet but this is the only one so far that does not lose the adhesive.

18 septembre 2025
Avis spontané
Logo de Not Just a Patch

Réponse : Not Just a Patch

We love hearing that! Keeping the adhesive strong in water is one of our top priorities, we're thrilled to be the patch that stays put for you. Thanks for the support!

Noté 5 sur 5 étoiles

Very easy to use

Very easy to use. Peels off cleanly without taking my CGM with it. The adhesive is just fine as well. Great experience overall

12 septembre 2025
Avis spontané
Logo de Not Just a Patch

Réponse : Not Just a Patch

That’s the perfect balance we thrive for: strong enough to stay on, but gentle enough to keep your CGM safe during a change. We’re so glad you had a great experience overall!

Noté 1 sur 5 étoiles

Terrible customer service

I ordered 2 different sets of patches, one of which was for the wrong type of libre device. I noticed straight away and emailed the company. I had nothing back from them, I am now trying to return the wrong item. While there website says you can return a product within 30 days it gives no proper details on how to rerun. Iv emailed and again have had nothing back from them. With no phone number the company is impossible to get hold of. The shipping also took much longer than 2-4 days as claimed by the company. Would not order again and wish I had read the trust pilot reviews first

12 septembre 2025
Avis spontané
Logo de Not Just a Patch

Réponse : Not Just a Patch

I am sincerely sorry for the frustration and the lack of communication you’ve experienced. It sounds like your request was missed during a time when our support was understaffed.

We have since boosted our customer service team to ensure emails are answered promptly and have updated our site to make returns clearer. We'd love the chance to get the correct patches to you so you can experience the quality our community talks about.

Noté 5 sur 5 étoiles

comfortably sticks on

comfortably sticks on. Even more than that, it's skin-friendly I'd say since I didn't get any skin irritation which I got a lot with other brands.

27 août 2025
Avis spontané
Logo de Not Just a Patch

Réponse : Not Just a Patch

We are so glad to hear this! We know how frustrating skin irritation can be, so we specifically chose skin-friendly and gentle materials that don't sacrifice staying power!

Noté 1 sur 5 étoiles

Order never received - No refund, you're too late

Never received my order because the delivery driver took it straight to a pick up location and hever informed me about this - so far not their fault. But then i forgot about it for quite some time and gave them a heads up only recently. Now they are telling me they can't refund me because PayPal wouldn't allow them anymore to refund the order. This may be the case, because PayPal buyer protection has also run out a few weeks ago. But still: they could just refund me via bank transfer or similar. Effectively, this company pocketed 40€

6 octobre 2024
Avis spontané
Logo de Not Just a Patch

Réponse : Not Just a Patch

I am very sorry for the frustration regarding your refund. While PayPal does have strict time limits on their platform, we never want a customer to feel "pocketed."

I’d love to find an alternative way to resolve this for you, whether via a manual transfer or a replacement order. Please email us at hello@notjustapatch.com and we'll make it right!

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