Joshua is a legend helped me with my policy, would definitely give him a big pay raise. Effortless talking to him and I feel like I can rest all of my life's responsibilities in his hands.
L'entreprise a répondu
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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Joshua was a very good customer service agent. He was very helpful and assisted me with ease with his extensive customer service experience. I have got a very good quotation from Nova Direct and am h... Voir plus
L'entreprise a répondu
A £9.98 cancellation fee for a policy that doesn’t even start for another 20 days? Ok, that’s a rip off! I wouldn’t have written a review at all if it wasn’t for that. Any company that charges a ca... Voir plus
L'entreprise a répondu
I needed some help with a policy renewal as I had changed my gadget. I spoke with Joshua who was very helpful in talking me through the process of linking the account policy and opting out of the rene... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence d'assurance
- Assurance auto
- Compagnie d'assurance de vélos
- Compagnie d'assurance pour gadgets
- Courtier d'assurances
- Compagnie d'assurance animaux
Écrit par l'entreprise
Nova Direct offer a range of insurances to offer you complete peace of mind. Whether it’s breakdown, caravan, gadget, pet, home emergency or home appliance we’ve got the right cover for you.
Coordonnées de contact
Market House, 25 Market Square, LU7 1EU, Leighton Buzzard, Royaume-Uni
- 02037458216
- customer.service@nova-direct.com
- nova-direct.com
4,3
Excellent
6 k avis
A répondu à 60 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Had to go on chat as my payment did not…
Had to go on chat as my payment did not go through the 1st time, so Joshua stayed on chat whilst I re did the payment. Very helpful I must admit
12 janvier 2026
Avis spontané
Réponse : Nova Direct
Hi Lyn, thank you for taking the time to leave us a review. We will pass your comments on to Joshua. Regards, Nova Direct
This is my 3rd year with nova
This is my 3rd year with nova . Good prices and different levels of cover . Easy to select cover and sign up.
But saying that , there is a lot of negativity about this company , as I have not had the misfortune to have to use their services I can't comment on reliability .
11 janvier 2026
Avis spontané
Réponse : Nova Direct
Hi Anthony, thank you for taking the time to leave us a review. Regards, Nova Direct
Great help from customer service
I was struggling to link my breakdown policy in my account so that I could cancel it as I have sold the vehicle. I contacted Joshua on LiveChat who responded immediately and fixed my problem for me in seconds. I could not have had better service. Highly recommended, thank you.
10 janvier 2026
Avis spontané
Réponse : Nova Direct
Hi Paul, thank you for taking the time to leave us a review. We will pass your comments on to Joshua. Regards, Nova Direct
Joshua was efficient and friendly
Joshua was efficient and friendly. He was able to answer all of my enquiries promptly.
Great service
9 janvier 2026
Avis spontané
Réponse : Nova Direct
Hi Steve, thank you for taking the time to leave us a review. We will pass your comments on to Joshua. Regards, Nova Direct
Things went very well no problem…
Things went very well no problem getting the cover I requested everything went well
9 janvier 2026
Avis spontané
Réponse : Nova Direct
Hi Jarronson, thank you for taking the time to leave us a review. Regards, Nova Direct
Joshua was patient and managed to deal…
Joshua was patient and managed to deal with my issue.
9 janvier 2026
Avis spontané
Réponse : Nova Direct
Hi Robert, thank you for taking the time to leave us a review. We will pass your comments on to Joshua. Regards, Nova Direct
Great benefits for price
8 janvier 2026
Avis spontané
Réponse : Nova Direct
Hi Jeff, thank you for taking the time to leave us a review. Regards, Nova Direct
Good customer experience
Joshua sorted me out in moments, very professional, quick and easy.
7 janvier 2026
Avis spontané
Réponse : Nova Direct
Hi Nahum, thank you for taking the time to leave us a review. We will pass your comments on to Joshua. Regards, Nova Direct
Pricing is more appreciated bearing in…
Pricing is more appreciated bearing in mind I do all my own mechanics. I am more than grateful with the deal that suited me.
6 janvier 2026
Avis spontané
Réponse : Nova Direct
Hi D C, thank you for taking the time to leave us a review. Regards, Nova Direct
Réponse : Nova Direct
Hi Rbsmcse98, thank you for taking the time to leave us a review. We will pass your comments on to Jayla. Regards, Nova Direct
Easy to follow instructions to redeem…
Easy to follow instructions to redeem my voucher but it could be easier with fewer steps.
2 janvier 2026
Avis spontané
Réponse : Nova Direct
Hi Mr Tak Ng, thank you for taking the time to leave us a review. Regards, Nova Direct
Get covered it's worth it
Think I will be using this company for my breakdown cover, it has everything I need for 2 cars and Joshua was very helpful in answering my questions definitely, but also it is one of them things you can only tell how good they are if you need to use the cover, but for less than £50 pounds a year fingers crossed you can't go wrong
6 janvier 2026
Avis spontané
Réponse : Nova Direct
Hi Kev, thank you for taking the time to leave us a review. We will pass your comments on to Joshua. Regards, Nova Direct
the company looked after me extremely well.
the company looked after me extremely well when i needed them
Joshua ( the online Chat person ) was extremely helpful, answered all my questions in a very human way that led me to finish my enquiry quickly
6 janvier 2026
Avis spontané
Réponse : Nova Direct
Hi Vyvyan, thank you for taking the time to leave us a review. We will pass your comments on to Joshua. Regards, Nova Direct
Just the breakdown support I need
Easy to find the best breakdown support for yourself. Takes no time at all. Just what I need.
2 janvier 2026
Avis spontané
Réponse : Nova Direct
Hi William, thank you for taking the time to leave us a review. Regards, Nova Direct
I have been with nova direct for 2…
I have been with nova direct for 2 years and this is the first time I've tried to use them. Unbelievable i renewed last march with a new car which they didn't change the registration from my old car that I had scrapped in October 2024..so I break down on the 2nd of January 2026 they said my claim is invalid cos it's a different car ..their fault..they made me pay £10 to change the registration..then when I tried to get them out to my breakdown they said unless I have a receipt fir the repair they won't come out ..what ..Unbelievable they try so hard not to help you ..would never use this disgraceful company again
5 janvier 2026
Avis spontané
Réponse : Nova Direct
Hi Allan
Thank you for taking the time to leave us a review. We reached out via Trustpilot as you provided no details to confirm if you are/were a Policyholder or had made a claim. Unfortunately you did not respond and, due to data protection, we cannot access any Policy or claim you may have had.
Please contact Customer Services if you need further assistance.
Kind Regards, Nova Direct
Nice and easy and amazing value for a…
Nice and easy and amazing value for a full years cover
2 janvier 2026
Avis spontané
Réponse : Nova Direct
Hi Craig, thank you for taking the time to leave us a review. Regards, Nova Direct
Prompt and sensible answer to my query
Prompt and sensible answer to my query, helped me to make the right decision
5 janvier 2026
Avis spontané
Réponse : Nova Direct
Hi Granville, thank you for taking the time to leave us a review. We will pass your comments on to Jayla. Regards, Nova Direct
Jayla was very professional and…
Jayla was very professional and helpful. She managed to resolve my issue very quickly, very pleased with her service.
5 janvier 2026
Avis spontané
Réponse : Nova Direct
Hi Jacqueline, thank you for taking the time to leave us a review. We will pass your comments on to Jayla. Regards, Nova Direct
The customer service officer Jayla had…
The customer service officer Jayla had a great excellent customer handling and service time when I was request my query. great appreciate
5 janvier 2026
Avis spontané
Réponse : Nova Direct
Hi Michael, thank you for taking the time to leave us a review. We will pass your comments on to Jayla. Regards, Nova Direct
Straightforward Breakdown Cover
Website easy to navigate, very straightforward breakdown insurance. Well priced.
3 janvier 2026
Avis spontané
Réponse : Nova Direct
Hi Andrew, thank you for taking the time to leave us a review. Regards, Nova Direct
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