Nova Insurance Avis 247

Extremely dishonest company! Salesman (John Baker) said he would always be there for help if we needed anything and yet ignored about 20 phone calls with numerous voicemails left, and e-mails. He even refused to pick up the phone when in the office and we were transferred. We were provided a list of coverages and then once we attempted to file a claim they sent a list of items they refuse to cover. Even though it was still clearly marked as being a covered item, and the dealership also agreed the claims should be covered, they refused to provide coverage, or an explanation as to why. They even stated over the phone that they know nothing about cars. We ended up canceling the policy due to the poor service. I would highly recommend you find a different provider.

Spoke to Jordan and he handled my insurance enquiry quickly and it was set up in a couple of minutes . Would recommend this company.

Jordan Smith was really helpful and friendly.

Fae Tyler was very pleasant , helpful efficient and not at all pushy

Informed Nova Insurance of my move to my property that I had previously rented out. Was told that I will be receiving the difference on the policy. I wasn’t expecting a 650 dollar check, and I received it two weeks after change notification. My insurance also dropped 30%. Been a customer for 9 years, never had any issues. So far, only had positive experiences with them, no complaints.

The person that I spoke to Fae Tyler, was polite, courteous and very good at providing a quote for an uninhabited property. It was dealt with quickly, with no fuss and I agreed to the policy on the call. Fae was very personable

Jordan responded quickly, was polite, friendly and helpful

Very clear explanations by Jordan - easy to understand the issues and select a policy that meets our needs.

I was nervous about the cost and complexity of taking out insurance on an unoccupied property after my father’s death. Fae Tyler at Nova Insurance couldn’t have been more helpful or reassuring. Would recommend highly.

Efficient, helpful, professional.

Fae Tyler was very helpful, polite and professional.
Very thorough.

After a full day of dealing with rude, arrogant and unprofessional staff from other Insurance companies, Kieran at Nova Insurance made my enquiry an easy and pleasent experience. I phoned several companies during the day to enquire about insurance for my mother who is very unwell, and all they wanted to do was sell me add on extras policies rather than deal with the actual enquiry.
I cannot recommend this business highly enough!
(Tip: As with all Insurance companies make sure you read all the paperwork you receive after the policy has been agreed to comply with the regulations)

Quick to get in touch with! Jordan Smith was very helpful in describing the different policies and how to set up an account. Took no time at all, easy and thorough service.

It was great to deal with Kieron Metson of Nova Insurance on the phone . Friendly, efficient and helpful.

I called Nova to ask about insurance for an unoccupied property . I spoke to Jack Fuller who provided a very efficient service. Nothing was too much trouble , he explained everything in detail and all documents were sent to me same day . Excellent service , I will definitely recommend them in the future.

I was surprised and disappointed to see and increase in my home insurance, despite having completed a full year without any claims.

Quick, efficient and straightforward. They dealt with the query I had about the on-line quote very quickly and without any fuss. Recommended

Brilliant service from Jordan at Nova. Really helped me through unfamiliar ground for me as this was the first time I have set up this type of home insurance. Saved me a lot of time and agitation by explaining the different options and levels of insurance. Would highly recommend Nova.

Prompt phone call from the company, however I was able to complete the quote quickly instead online using the online tool.

Easy to obtain a quote and proceed to insure our vacant property, hassle free through Michael Evans.