The company appears to have given up
The company appears to have given up, they couldn't care less about their quality or service. They sent me a computer with an encrypted drive, as requested, but the password they supplied to unlock it was incorrect. Seems a bit of a ridiculous error to make but fair enough, it should be a simple fix. But no, I am now on email number 25. They bounced me between different employees forcing me to repeat information multiple times. Then having finally accepted the return and committing to a refund, I have received nothing back and the owner things it's perfectly acceptable to just say 'well, I sent it'. I will be taking action against the company. They are truly awful on all fronts, and they don't seem to care their reputation is quickly being destroyed.
Also, the company is trying to hide negative reviews online. They were hosting a trustpilot account for their company, but when their average reviews dropped to 2.0, they quickly changed the named to configurelaptop.eu and wrote 'this company has been disbanded'. The most unscrupulous people imaginable. Go check out their real reviews by searching for configurelaptop.eu