Novasense Usa Avis 

This site is a complete scam. Been waiting for months for my order to arrive. They refuse to do a refund.
They just keep promising the order is on its way. Been going on for 4 months NOW. 100% SCAM.

Shoes were nothing like the ad and super thin and cheap. Then a few months later, I started getting extra random charges to my card from here. Do NOT give these scammers your card info!

Never received a package I ordered back on March 28. Reached out several times and no response. BUYER BEWARE!

The quality of the shoes are terrible and so cheap! They look nothing like the picture of what I ordered. When you order from this site you are automatically put into a "vip" subscription that is $29.99/month which also I did not know. This site is a complete scam! They refuse to refund me and refuse my return of these shoes.

I would give this company no stars but I needed to check one to write a review. Ordered cloud shoes, was charged for them and never received. Then the company tried charging me an additional $29.99. Thank goodness my card warned me and I was able to block the charge. I tried reaching out to the company but the phone number was fake and I never received a reply to my email. Total scam!!!

was supposed to be vitamins go to the site its shoes?

Bunch of scammers sent none of the items that was advertised and won’t do returns, Big!!! Scammers!! Do not purchase anything from there

Ordered the Cloud shoes from Novasense Usa. The shoes arrived and the smell was so bad I had to leave them outside my house. They were also not as described. I ordered the cloud shoes and they were just cheap knock off shoes. Novasense runs under ROSS USA so you think your getting them from a different company. They also charged me 29.99 for a VIP membership that I knew nothing about. I looked back at my first order and I did not sign up for anything but I was being charged for it. Contacted Customer service and received a run around for weeks. When I contacted them to return the shoes I received no response. Stay far far away from this company.

This so-called company is a downright scam! I ordered two (2) pair of shoes. One black size 9 and one tan size 9. They sent two tan pair size 5.5. When I received my confirmation e-mail, I realized that they had the order wrong. I sent them an e-mail right away stating the mistake. Never heard back from anyone. When I got the shoes of course the mistake had not be fixed. They won't let me return them and get what I actually ordered because they were on sale. I spent $56.96. So I have two of shoes that I cannot wear and have to eat what I spent! Terrible, terrible way to conduct business.

Do not purchase from them. The say they have 100% guarantee and they do not. Products are poor quality.

PRODUCT IS NOT WHAT IS SHOWN OR DESCRIBED, CHEAP SHOE, NO CUSTOMER SERVICE! SCAM ALL THE WAY AROUND AND A PURE SHAME, THERES NO PHONE # OR CUSTOMER SUPPORT CHAT BOX EVEN, i FEEL IF SOMEONES GOING TO SELL SOMETHING ONLINE THEY MUST LIST A PHONE # OR CONTACT AGENT. IWAS STUPID FOR FALLING FOR THIS AND NOT LOOKING AT REVIEWS.

HORRIBLE! They HAVE to be a scam. They do not assist, quality is low grade. Do NOT recommend to anyone!

Scam website!! These shoes are not the cloud brand shoes but some cheap Chinese knock off. The sent two of the same colors and would not respond back to my emails about the shoes not being as described and fake. Requested a chargeback from my bank and they claim they sent the shoes and emailed me and I did not respond back to their emails. Liars. I messaged multiple times about the shoes not being the cloud brand. They now have a new website. Same ad but under a different name: Ross USA

Ordered a pair of shoes and never received them. Website is gone and they keep sending emails about tracking the package. Now it says package was sent back to sender. I have requested a refund but I am sure it will never be returned.

SCAM all around--nothing like the pictures ordered 2 pair no way to even communicate w supplier--none of the websites pull up---I will report to Facebook and the ATTORNEY GENERALS OFFICE

What I bought and what I received aren’t even from the same planet. These “Shoes” look nothing like the pictures. Sizes aren’t correct. Soles are very cheap, like cardboard and I can’t even get them on to see how uncomfortable they might be. Fake suede or whatever is so cheap and not what is pictured ! Ordered 3 different colors received 3 of the same color. So bad! Website no longer works. Total scam.

Shoes look nothing like the pictures. Sizing is not correct. Soles are very cheap and not comfortable, material is very cheap and not what was pictured at all. Ordered 2 different colors received 2 of the same color. They are something you would expect from Temu. And of course now the website link doesnt work!! Not worth the money.

Ordered shoes, inferior product looking nothing like advertised. Emailed customer service 4x to get return info and no response from my emails. No contact number only email