Circular Avis 

Réponse de Circular

15 août 2025

Hi Derek,

Thank you for the 5-star review! We’re so glad to hear our delivery service left a positive impression.

We put great care into ensuring our devices reach you quickly, safely, and in the most resource-efficient way possible - because convenience shouldn’t come at the planet’s expense.
Enjoy your new subscription, and thank you for being part of the Circular community 🌿📦

— Team Circular

Réponse de Circular

15 août 2025

Hi Malcolm,

Thank you for the glowing review!

We’re glad to hear you found our deals flexible and the delivery fast - that’s exactly what we aim for. At Circular, we believe that tech should be accessible and affordable, without compromising on speed or service. And by choosing to subscribe instead of buy, you're also supporting a more sustainable future by giving great devices a longer life.

Enjoy your subscription, and reach out anytime if we can assist further.

— Team Circular

Réponse de Circular

15 août 2025

Hi Mohamad Hamdan,

Thank you for the kind words — we’re thrilled you’re enjoying both the device and our service! 😊

At Circular, we’re committed to offering a smarter way to access tech: one that’s affordable, flexible, and better for the planet. By subscribing instead of buying, you help reduce e-waste while still enjoying top-tier devices on your terms.

Appreciate your support — enjoy your subscription, and feel free to reach out anytime at help_sg@nowcircular.com if you need anything.

— Team Circular

Réponse de Circular

15 août 2025

Hi Shaffiq,

We’re so glad to hear your experience was seamless and breezy — that’s exactly what we aim for! 🙌

At Circular, we believe accessing the latest tech should be simple, affordable, and sustainable. Whether it’s trying out a device before committing or swapping when your needs change, we’re here to make tech work around your life — not the other way around.
Thanks for choosing Circular and enjoy your subscription!

If there’s ever anything else you need, just reach us at help_sg@nowcircular.com — we’re always happy to help.

— Team Circular

Réponse de Circular

15 août 2025

Hi Azhar,

We’re so glad to hear everything went smoothly — from eligibility checks to delivery! That’s exactly the seamless experience we aim to deliver for every Circular subscriber.

Thanks for taking the time to share your experience, and enjoy your new subscription!

— Team Circular

Réponse de Circular

15 août 2025

Hi Noura,

Thank you for being with us for a second year — we’re thrilled to have you as part of the Circular community!

We’re so glad to hear that our Swap feature has made it easier for you to explore different devices before committing to a decision. That’s exactly what we designed it for — to offer flexibility without the pressure of upfront ownership.

Thanks again for your continued support, and we’re here anytime you need us.

— Team Circular

Réponse de Circular

Actualisé le 30 juil. 2025

Hi Mohan,

Thank you for sharing your feedback.

We understand that you may have been looking for an instalment ownership plan. To clarify, Circular operates on a subscription rental model, which means you're leasing the device for a monthly fee — without ownership — and can return it anytime.

We’ve reviewed our sign-up and checkout journey and can confirm that all communications clearly describe the model as a rental subscription. Terms such as “subscribe,” “return anytime,” and “ownership remains with Circular” are made transparent at every step.

That said, we’re always looking to improve — if there’s a specific page or message you feel was unclear, we welcome you to share it with us at help_sg@nowcircular.com so we can investigate further.

— Team Circular

Réponse de Circular

26 juil. 2025

Hi Abdul Sathar,

Thank you so much for your kind words. We're incredibly heartened to know that our service is making a difference for families looking for affordable, trusted options. That’s exactly why Circular exists — to make access to quality tech more inclusive and worry-free.

We’re grateful to have you with us. 🙏
Enjoy your subscription!

— Team Circular

Réponse de Circular

26 juil. 2025

Hi Abdul Hadii,

Thanks for giving Circular a try — and welcome aboard! 😊

We know choosing a subscription service for the first time can feel like a big step, especially when it comes to finances. That’s why we’re committed to keeping things transparent, flexible, and fair — no hidden fees, and always here to support you throughout your subscription journey.

We look forward to showing you it was the right choice.

— Team Circular

Réponse de Circular

26 juil. 2025

Hi Vinjam,

Thank you for the kind words! 😊
We’re thrilled to hear your subscription device arrived safely and in great condition. Every package is carefully prepared so you can start enjoying your subscription with peace of mind from day one.

We appreciate your support — and welcome to Circular!

— Team Circular

Réponse de Circular

16 juil. 2025

Hi ACE,

Thanks for taking the time to share your review — and we’d like to clarify a few important points regarding your recent experience.

Your account was not charged any late fees. The charges in question were standard outstanding dues that arose from your change in billing cycle. Originally, your subscription was set to bill on the 7th of each month. However, on 25 June, this was changed to the 25th — right before your next billing date — which deferred payment for the upcoming cycle. This triggered a pro-rated unbilled amount that needed to be settled before your return request could proceed.

When you scheduled a return on 11 July, our team identified the unpaid dues and, in accordance with our Returns Policy, had to cancel the pickup. The same situation occurred again on 14 July when another return was requested for the 17th, but the dues remained unsettled.

We understand how frustrating billing matters can feel, especially during a swap. But it’s important to clarify that these were not “late fees” — just the normal subscription amount owed from your last active cycle. Circular’s policies are in place to ensure fairness across all subscribers, and our team is always happy to explain any part of the billing process.

We’ve sent a full breakdown of your charges via email. If you believe anything is still unclear or incorrect, please feel free to reach us at help_sg@nowcircular.com — we’re committed to resolving it with you.

— Team Circular

Réponse de Circular

16 juil. 2025

Hi Michael,

Wow — thank you! We’re thrilled to hear that the application and approval process was smooth and efficient for you. At Circular, we aim to make every step of the subscription journey hassle-free and transparent.

Enjoy your new subscription, and thank you for choosing Circular!

— Team Circular

Réponse de Circular

Publié le 16 juil. 2025

Hi Surendran,

Thank you for taking the time to leave a review.

We’re truly sorry to hear that the delivery experience didn’t go as smoothly as hoped, especially given the challenging wet weather. We understand how frustrating it can be to coordinate handovers in such conditions — and we absolutely don’t expect our customers to put themselves at risk. Please know that rescheduling is always an option, and our team would have gladly worked with you to find a more suitable timing.

We’d like to clarify that the delivery agent had confirmed your preferred timing in advance and even adjusted their route to meet your request for an evening handover. On the day itself, the driver arrived punctually at 5:59 PM — in line with the mutually agreed window — and waited an additional 37 minutes to accommodate you, which unfortunately impacted subsequent deliveries. We hope this effort reflects our commitment to flexibility and service.

While we strive to be flexible, we also appreciate timely coordination from our customers to ensure smooth experiences for everyone in the queue.

We’re grateful to have you as a subscriber and only wish your overall experience — from product condition to pricing and responsiveness — had been better reflected in your rating. If there’s anything we can do to improve things from here, don’t hesitate to reach out.

— Team Circular

Réponse de Circular

15 juil. 2025

Thanks Mohd! 🙌
We’re so glad you had an stress-free experience. That’s exactly what we aim for — letting you enjoy the phone you want, while we’ve got your back with Damage Cover and support if anything goes wrong.

Enjoy your subscription and feel free to reach out anytime!

— Team Circular

Réponse de Circular

4 juil. 2025

Thank you Nuwairah! 🌟

We’re thrilled to hear you’ve had a tip-top experience with us - from our prompt replies to the pristine condition of your subscription gadgets. Your kind words keep us going!

Enjoy your subscription, and we’re always just a message away if you need support 💬💪

- Team Circular

Réponse de Circular

4 juil. 2025

Thank you Mohamed Said - your message truly warmed our hearts 🧡

We’re so glad Circular could make a difference during a challenging time. Everyone deserves access to good tech, and we’re here to make that possible, without the pressure of upfront costs.

Wishing you all the best in your journey ahead. May blessings continue to find their way to you 🙏✨

Enjoy your subscriptions - we’ve got your back.

Team Circular

Réponse de Circular

4 juil. 2025

Thanks Sein!

We're thrilled you found our service excellent and affordable - that's exactly what we're here for. Making premium tech more accessible, one subscription at a time 💪

Enjoy your new subscription, and thank you for being part of the Circular community!

— Team Circular

Réponse de Circular

4 juil. 2025

Thanks Riady!

We’re so glad to hear your experience was fast, easy, and hassle-free — exactly what we aim for. Appreciate you highlighting the timely updates too 🙌

Enjoy your new subscription, and thank you for choosing Circular!

— Team Circular

Réponse de Circular

1 juil. 2025

Hi Jumadi,

Thank you for your kind words — we’re glad you appreciated the extra layer of security during delivery!

At Circular, we take delivery seriously. Every subscription comes with a two-factor authentication (2FA) handover process, meaning our courier will only release the item after verifying the One-Time Password (OTP) sent to your registered mobile number. This ensures that only you — or someone you’ve authorised — can receive the subscription.

It’s a small detail, but it matters. Especially when compared to traditional parcel deliveries that may leave valuable items unattended, we’re proud to go the extra mile to protect your subscription — and your peace of mind.

Enjoy your new subscription, and thank you for choosing Circular.

— Team Circular

Réponse de Circular

30 juin 2025

Hi Mursalina,

Thank you for the kind words! We're thrilled to hear that your experience was convenient and your subscription item matched your expectations.

We work hard to ensure what you see is exactly what you get — so it’s great to know we’ve delivered on that promise.

Enjoy your new subscription, and thanks for being part of Circular 💚
— Team Circular