Had a pension with Now pensions on my last job for three years so not a massive amount and decided to close the account Very easy steps over the phone with financial advice by my side and all sorted... Voir plus
L'entreprise a répondu
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All staff from my old work place are happy to see that the management has register staff with now pension on private pension, for them to benefit on their pension time. The experience is great and b... Voir plus
It was such a simple process to get my money from my pension fund. I was originally going to transfer to another scheme to keep my pensions together but after receiving the transfer back which was man... Voir plus
L'entreprise a répondu
I spoke to Now Pensions on 8th October about my transfer to another provider. The advisor filled out the online form for me stating I had taken advice from Pension Wise about transferring my pension... Voir plus
À propos de l'entreprise
- Fonds de pension
- aussi dans
- Bureau de retraite
- Conseil en investissement
- Entreprise de gestion des fonds
- Fournisseur de pension de retraite
- Institution financière
Écrit par l'entreprise
now:pensions is an award-winning UK workplace pension provider. We look after the pension savings of millions of members on behalf of tens of thousands of workplaces from lots of different industries. We have a clear mission – to help everyone save for a more financially secure future. We’re dedicated to helping our members make the most of their pension savings and get a retirement they can enjoy. And, we’re fighting for a fairer pension system that benefits everyone. By highlighting pension inequalities and campaigning for change, we’re helping more pension savers get the kind of retirement they want. We are the UK's third largest auto enrolment pension provider by number of members.
Frequently asked questions (FAQs)
Écrit par l'entreprise
- Why do I have a workplace pension?
- The government’s auto enrolment laws mean all employers must put eligible employees into a workplace pension and contribute to their pension savings. NOW: Pensions provides workplace pensions for millions of members on behalf of tens of thousands of employers.
- Can I stop paying into my pension?
- Yes, you can stop paying in at any time. After being auto enrolled for one month, the pension savings you’ve saved will be invested until you retire or transfer to another pension provider. You’ll be able to see your account at nowgateway.com. If you stop paying into your pension, you’ll miss out on your employer’s contributions – at least 3% of your earnings; tax relief; and building up pension savings. Please note charges will still apply.
- Can I opt out?
- You can opt out within a month of being auto enrolled and get back any money you’ve paid in. If you opt out after a month, your pension savings will be invested until you retire or transfer to another pension provider.
- Can I have my money now?
- Pension laws mean if you don’t opt out within one month of being auto enrolled, your pension savings will be invested until you retire or transfer your savings to another pension provider. You can start to take your pension savings any time after you reach age 55.
- Why can’t I cash in my pension savings?
- After you’re auto enrolled in a workplace pension, pension laws give you one month to opt out. After a month, your pension savings will be invested until you retire or transfer your savings to another provider.
- How long does it take to transfer out?
- Once we’ve received everything we need to carry out your transfer request, payment can take up to 25 working days.
- How do I check the progress of my request?
- If you’ve made a request and want to check how it’s going, email trustpilot@nowpensions.com or give us a call on 0330 100 3334 and we’ll be able to update you.
Coordonnées de contact
4th Floor, 37 Park Row, NG1 6GH, Nottingham, Royaume-Uni
- trustpilot@nowpensions.com
- nowpensions.com
4,1
Bien
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Pension, Check your information is correct with your pension department and employer and check the payment has gone in to your bank, do not give any important information that is not required.
Company doing well, accurate information given before payment went in.
14 octobre 2026
Réponse de now:pensions
Hi Christine,
Thanks for taking the time out of your day to write to us.
I'm so happy to hear that the payment was issued to the correct account.
Kind regards,
Conner
now:pensions
Réponse de now:pensions
Hi John,
Thank you so much for your review. We’re delighted to hear everything was easy and very quick.
Your feedback means a lot to the team. I've passed your review over to the team.
Kind regards,
Conner
now:pensions
Helpful staff
16 octobre 2026
Réponse de now:pensions
Hi Noel,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Conner
now:pensions
Refunding of contributions
It was such a simple process to get my money from my pension fund. I was originally going to transfer to another scheme to keep my pensions together but after receiving the transfer back which was many pages, decided to take as a lump sum as my taxable earnings for the year were under the threshold. This was managed in a few steps, less than 10 minutes & received the money promptly
30 septembre 2026
Réponse de now:pensions
Hi Sue,
Thanks for taking the time out of your day to write to us. It means so much that you were able to claim your funds with ease.
I've passed your review to the team, so they can celebrate their success.
Kind regards,
Conner
now:pensions
easy to go forward what I required
easy to go forward what I required.
Also the online service was excellent, even late evening , which i had to do due to my work requirements.
Thanks for your help 👍
13 octobre 2026
Réponse de now:pensions
Hi Peter,
I'm pleased to hear you managed to claim your funds. Thanks for letting us know you had an excellent experience when claiming your funds.
Kind regards,
Conner
now:pensions
Very happy with now pension the staff…
Very happy with now pension the staff went above and beyond in sorting and helping with all aspects from the first phone call to getting my pension i highly recommend anyone choosing them thanks
16 octobre 2026
Réponse de now:pensions
Hi Mrs Hunter,
Thank you for taking the time out of your day to let us know about your experience. It's delightful to know the team went above and beyond to help you with your funds.
I'll pass your review to the team, they'll be so happy to see how good they're doing.
Kind regards,
Conner
now:pensions
Réponse de now:pensions
Hi Sharon,
I'm so pleased everything was sorted quickly for you and that the website is easy to navigate.
Thanks for taking the time out of your day to write to us.
Kind regards,
Conner
now:pensions
Now Pension
I had a wonderful experience with Now pension.
Their app is amazing and so user friendly, the live chat is wonderful and if you call them directly they are so professional and helpful x
Would highly recommend. Thank you for the support.
16 octobre 2026
Réponse de now:pensions
Hi Lorraine,
Reviews like yours are the reason we take pride in everything we do. Thank you so much for writing to us and letting us know of your experience.
It truly means a lot when everything goes right, and I'm so delighted the support was available when you contacted us.
I've passed your review to the team, they'll be delighted with this feedback.
Kind regards,
Conner
now:pensions
A sick person won't be able to reply to…
A sick person won't be able to reply to unnecessary emails, especially an older person who doesn't know what they're talking about and doesn't have the appropriate apps on their phone.
16 octobre 2026
Réponse de now:pensions
Hi Agnieszka,
Thank you for leaving us a review, and I'm sorry to hear about the difficulties you have outlined due to you not having the appropriate apps downloaded.
Please note that now:pensions can send any correspondence to you via post on request.
I have reached out to you directly to see if there is any way we can help you further at this time.
Kind regards,
Ellie
now:pensions
Application to get my pension paid out…
Application to get my pension paid out was extremely easy and the payout was very fast
16 octobre 2026
Réponse de now:pensions
Hi Steven,
Thank you for your review.
I'm glad to hear that it was easy and quick to receive your pension, and we appreciate your feedback!
Have a great day,
Ellie
now:pensions
Réponse de now:pensions
Hi Kamel,
Thank you for your review, and for highlighting the good service that you experienced!
Have a great day,
Ellie
now:pensions
Réponse de now:pensions
Hi Taffy,
Thank you for taking the time to leave us a review.
I'm glad to hear that you had a positive experience with our customer service. I'll let the team know about your review so they know that they're doing a great job!
Kind regards,
Ellie
now:pensions
Réponse de now:pensions
Hi Ernest,
Thank you for leaving us a positive review, we appreciate the feedback!
Have a great day,
Ellie
now:pensions
Réponse de now:pensions
Hi Kudsiya,
Thank you so much for taking the time out of your day to write to us.
I'm so pleased to hear that everything was fast and easy, and that you had a nice experience when you contacted us.
I'll pass your review to the team, they'll be delighted with this feedback.
Kind regards,
Conner
now:pensions
Réponse de now:pensions
Hi Gabriel,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Conner
now:pensions
Had difficulty understanding the…
Had difficulty understanding the operative as he was foreign and hard to talk to.
Other than that really pleased
Thank you
2 octobre 2026
Réponse de now:pensions
Hi Mark,
Thanks for letting us know about your experience.
It's good to hear you were really pleased with your journey.
Kind regards,
Conner
now:pensions
Réponse de now:pensions
Hi Jeanie,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Conner
now:pensions
It took ages to withdraw my pension
It took ages to withdraw my pension. Though the agents were very friendly the system is dreadful.
8 octobre 2026
Réponse de now:pensions
Hi Kate,
Thanks for letting us know about your experience.
I've had a look at your account and can see that the reason for the delay was that we needed to wait for your address to update, as the documents you supplied didn't match the records we held. I'm sorry about that.
I can see, however, that once all our records matched your documents, your funds were paid out within our expected timeframes.
Thanks again for letting us know, and I'm sorry there was a delay.
Kind regards,
Conner
now:pensions
Very cooperative in my dealings
1 octobre 2026
Réponse de now:pensions
Hi Jayne,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Conner
now:pensions
Support operator took me through the…
Support operator took me through the necessary steps
8 octobre 2026
Réponse de now:pensions
Hi Glen,
Thanks for taking the time out of your day to write to us.
I'll pass your review to the team, so they can see how good they're doing.
Kind regards,
Conner
now:pensions
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