North Texas Tollway Authority Avis 12

The person in customer support was incapable of explaining the amounts charged. They was a charge of $14 At 3:34pm on i820 and then a charge of $15.90 at 3:37pm also on i820. He told me that we could be charged as much as $.90 per mile. I asked, then how could we be billed $15.90 for 3 minutes of travel time if $.90 per mile is the maximum charge. Did he really think that my husband was driving 340 mph? He then pretended that he could not hear me and he would be hanging up. Not the least bit helpful and sketchy to say the least. I recommend getting an Oklahoma PikePass and using that to pay tolls here.

The onlyvreason they getv1 star is because I have to leave something zthe are rude theyvare theirs the make up charges the steal money.Amyobe who works hervis s worthless piececof shit.Domine needs to blow thos place ilup

big scamm ,big scamm big scamm

NTAA is a scam I have a toll tag after I paid 600 dollars for a 3 dollar bill we are taxed on everything an try to do what is right but they get us every corner customer service is a joke
Now on a 6.75 bill they want 87 dollars even though I have 7.99 balance on my tag

Why is there not a commercial rate for
Local delivery? Why do you pay extra to use the express lane only to have tractor trailers slow traffic? Why are there so many toll plazas - I only make $150 a day and you take half of that. Between you and Trump’s gas prices I am going broke

Predatory practices. If you go even three months regularly driving the toll tag your bills will total up to over $1000. They will not work with you when you try and get the price down, even if you have a toll tag that you didn’t realize stopped working, unless you got charged 50% more than what you normally would have.

Website is absolute trash, absolute pile of dog poop. I have reset and reset this trash and it still won’t let me in! I shouldn’t have to create an account to pay my bill. I’m just trying to pay my effing bill and not have yall ruin my records. Fix this garbage website, I know y’all make enough money.

NTTA will financially devastate you if you’re not extremely careful. Heaven forbid you accidentally enter a toll road and exit at the very next ramp — $1.48 in tolls somehow turns into an additional $35 in late fees. That’s more than a 2000% increase.

It’s staggering how aggressively they pile on fees that far exceed the original charge. How does a minor oversight justify penalties that dwarf the toll itself? Where is all that extra money going? Who is benefiting from a system that punishes people so disproportionately over such small amounts?

This isn’t customer service — it feels like a revenue trap designed to squeeze as much as possible out of everyone that touches their roads.

Closed my account and the guy with customer service charge my card for 40 like I was keeping it. Guess he don't understand how to do his job.

Incompetent organization who can't schedule construction and appears to pay associates contracts when it's not needed

I was sent multiple erroneous requests for payment. I drive a FORD and the picture they sent me was a TOYOTA. Additionally, the license plate was a temporary plate. Mine was a permanent one. I had to call several times and couldn't get anyone to listen. Not to mention the fact that I live in AZ not TX.

The website is trash. Logins using two different browsers didn't work. It didn't say wrong PIN or anything, it just came back to the same page asking for account ID and PIN again. ZipCash fast payment option didn't work. The slow method of creating an account wouldn't take my second choice of username once it declared that my first username was already taken. I had to reload the page and start the form over to enter my second choice username.

Then once I had an account linked to my Account ID, there was no record of the toll bill that they sent me in the mail! I can't pay the bill online! This website is absolute trash.