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We Are NUCO Avis 

194
•
TrustScore 4.5 sur 5

4,7

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Noté 5 sur 5 étoiles

NUCO are just excellent! My daughter had an issue with a booking had the pleasure and good fortune to speak with MAEVE LOWTHER - She was just brilliant. So knowledgeable and efficient with the m... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I’ve been on a few Nuco trips, 2x SOS and a ski trip with my uni, and enjoyed them all throughly. George our account manager is excellent, she perfectly creates a welcoming but professional atmosphere... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I had a nice experience with the staff member Fin who helped me with my refund. They were extremely helpful, friendly and quick to resolve the issue. My refund was sorted out much faster than I expec... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The NUCO reps were amazing, specifically Heidi and Jenson for the trip to Tignes, Easter 2026. They really made the whole experience fantastic and any problems we had were solved by them as soon as po... Voir plus

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À propos de l'entreprise

  1. Voyagiste
  2. aussi dans
  3. Vacances au ski

À propos de We Are NUCO

Écrit par l'entreprise


We Are NUCO have been getting students to the mountains since 2012. As The Home of x, we’ve helped thousands of students hit the slopes, and we’re not slowing down.

What is We Are NUCO?
We’re the student-facing arm of NUCO Travel, based in Cheadle, Greater Manchester. We organise university ski and snowboard trips to the Alps and beyond, working directly with university snowsports clubs and committees across the UK and Ireland. We handle everything from transport and accommodation to lift passes and events, so university ski trip organisers don’t have to juggle it all themselves. As part of the NUCO Travel Group, we’ve helped take over 100,000 people to the mountains to date.

What’s included in a We Are NUCO ski holiday package?
Travel and transfers
Accommodation in resort
Lift passes
A full events programme, including après-ski, club nights and festival-style entertainment
Ski and snowboard hire and lessons are available as optional extras.

Which ski resorts does We Are NUCO cover?
We run trips to resorts across France and Andorra, including Alpe d’Huez, Avoriaz, Tignes, Val Thorens, Val d’Isère, Les Deux Alpes, Méribel, Risoul and Pas de la Casa. University clubs we’ve worked with have travelled to resorts including Les Deux Alpes, Risoul, Tignes and Pas de la Casa in recent seasons. Val Thorens, one of our most popular resorts, sits within the Three Valleys, the largest linked ski area in the world.

Do you offer group ski holidays?
Group travel is our bread and butter. We work with university snowsports clubs and societies of all sizes, from a handful of committee members to trips of thousands of students. We coordinate transport, accommodation, lift passes and events under one booking, so club organisers aren’t chasing separate confirmations.

What makes a We Are NUCO trip different?
Our resort reps run the trip on the ground and, alongside our account managers, are core to the We Are NUCO experience. Every trip also includes a full events schedule, from mountain yoga to open-air festival stages.

How do I know my money’s safe?
For UK bookings, we’re ABTOT protected, so your payments are safeguarded in the unlikely event of financial failure. For bookings made in EUR, your payment is protected under a separate insurance policy arranged to safeguard customer prepayments, in line with the Package Holidays and Travel Trade Act 1995 for our Republic of Ireland customers.

Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

194 avis

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A répondu à 87 % de ses avis négatifs

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4,7

Tous les avis

(194)

179 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Horrid customer service waiting time

Good if you don't run into any trouble during the booking process, which you most likely will. It's like mission impossible trying to reach a real person on their Live Chat if you need help with anything more complicated than what their AI chatbot can handle. I have had to wait for over an hour in front of the webpage on several occasions for a response. This subsequently made me double booked on my airport transfer and lost money.

7 janvier 2026
Avis spontané
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Réponse de We Are NUCO

Hi Andy, Thank you for your feedback, and we’re sorry for the difficulties you experienced with our live chat and the impact on your airport transfer booking.

We’ve invested in our AI chatbot to handle simple queries, allowing our team to focus on the more complex issues our passengers may have. We do our best to respond to all live chat messages quickly, but due to the seasonal nature of our business, delays can sometimes occur. For urgent matters, we’re also available by phone for immediate assistance.

We appreciate you bringing this to our attention and will continue working to improve our support.

Noté 5 sur 5 étoiles

Great time

Great time, the only issues were with the room! So nothing to report thus far, great organisation, and a overall brilliant trip

27 décembre 2025
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Réponse de We Are NUCO

Thanks for the review Alexander! We really appreciate your feedback and look forward to welcoming you on a future trip.

Noté 5 sur 5 étoiles

Bag left on coach

My bag was left in the coach and Oliver helped me get the bag back, great communication and friendly help making it an easy experience for an annoying mistake

20 décembre 2025
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Réponse de We Are NUCO

Thanks Thomas for taking the time to leave us a review. We’re glad to hear Oliver was able to help you recover your bag and turn a stressful moment into an easy experience! We hope you have a great rest of your trip.

Noté 5 sur 5 étoiles

Maeve on customer service was so…

Maeve on customer service was so helpful, kind and patient in resolving a stressful issue for me and a friend. Thanks again!!

4 janvier 2026
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Réponse de We Are NUCO

Thank you so much for your kind review Aisling. We’re really pleased to hear that Maeve was able to help resolve a stressful situation with such patience and care, we’ll be sure to pass on your lovely feedback to her. Thanks again for taking the time to share, and we hope you have a fab trip!

Noté 5 sur 5 étoiles

What a Week - thank you Bells

We had Bells Harris-Johnstone as our main rep and she looked after us so well. Answering any questions and making sure we knew all the info. She also REALLY bought the vibe to the aprees and got us all up on the tables it was SUCH FUN! The skiing was amazing and there was themes and stuff to do every night! Thank you to Bells and to NUCO for the best week ever!

14 décembre 2025
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Réponse de We Are NUCO

Thanks Jess for your kind words. We are delighted to hear that you enjoyed your ski trip with us and that Bells made such a fantastic addition to your week. We hope to see you travel with us soon!

Noté 5 sur 5 étoiles

Will atkinson is what made the…

Will atkinson is what made the experience great. He is my GOAT. He made us feel so welcome and we had many a great chat.

15 décembre 2025
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Réponse de We Are NUCO

We're thrilled Ollie, that Will made such a great impact on your trip. We really appreciate your feedback and look forward to welcoming you on a future trip.

Noté 4 sur 5 étoiles

Trip to Val thorens

Trip to Val thorens

Started off great, learnt how to ski, had some fun nights out etc.

Unfortunately was cut short after a bad ski accident and had to be airlifted to hospital.
Customer service was a bit mediocre with handling everything, but managed to get it all sorted in the end.

Overall if it wasn't for injuring myself would have been an amazing trip

13 décembre 2025
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Réponse de We Are NUCO

Hi Brandon, we're so sorry that you were injured on your trip - that is certainly not how we would want you to end the trip.
Thank you for the review and the kind words. We really appreciate your feedback and look forward to welcoming you on a future trip, once you're recovered!

Noté 5 sur 5 étoiles

they were all so lovely

they were all so lovely, we had an issue with the driver on the way there as he was making us a bit uncomfortable with some comments and nuco handled it perfectly. the reps were all so nice and so much fun, more friends than workers. abi rosy and johnnie were so good and cant wait for our next trip with them

20 décembre 2025
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Réponse de We Are NUCO

Thank you Maisie for your review. We’re delighted to hear that you enjoyed the trip and that Abi, Rosy, and Johnnie made it such a fun and memorable experience. We're glad our team was able to handle the situation promptly. We appreciate your feedback and can’t wait to welcome you on another trip soon!

Noté 4 sur 5 étoiles

We had the best time in Les Arcs!!

We had the best time in Les Arcs!!! Everything ran very smoothly and the reps were so fun, especially our room rep Monty! He made sure we were all doing okay and having a good time and was always there if we needed him — he made the week that much better!

13 décembre 2025
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Réponse de We Are NUCO

We're buzzing Emma, that Monty made such a great impact on your trip. We really appreciate your feedback and look forward to welcoming you on a future trip.

Noté 5 sur 5 étoiles

Had the best holiday ever

Had the best holiday ever ! Bells was such a caring and fun rep thank you so much to her for making our holiday so fun! She was so knowledgable and helped us get through the week knowing exactly what we should be doing and when. There were so many fab activities. Bells is the most incredible rep, person and human being known to mankind. Defo would recommend to all uni students.

14 décembre 2025
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Réponse de We Are NUCO

Thank you so much for your amazing review Lizzie. We’re thrilled to hear you had the best holiday and that Bells made it such a fun and memorable experience. It’s great to know you enjoyed all the activities too! We can’t wait to welcome you on another trip soon.

Noté 5 sur 5 étoiles

What a week

What a week!

Nenah was a fantastic rep when I was in Les deux alpes. She was so helpful in showing us around the resort and giving helpful tips. She’s the best :)

19 décembre 2025
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Réponse de We Are NUCO

Thank you Ella for your lovely review! We’re so glad to hear that Nenah made your time in Les Deux Alpes enjoyable and helped you make the most of the resort. We hope to see you on another trip with us soon.

Noté 5 sur 5 étoiles

Alpes D’Heuz trip

I was part of the Swansea lot, great experience, reps were great. Big shoutout to Max and Flick for being brilliant reps!

19 décembre 2025
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Réponse de We Are NUCO

We’re thrilled to hear you had a great experience in Alpe d’Huez Jack, and that Max and Flick made your trip so enjoyable. We hope to see you on another trip with us soon!

Noté 5 sur 5 étoiles

Nuco is great

Nuco is great, the provide the most fun and security for your days and nights.

12 décembre 2025
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Réponse de We Are NUCO

Thank you for the great review!!

Noté 5 sur 5 étoiles

I love Monty !!

I love Monty !!
Thank you for his job and kindness
He made us feel welcome and he helped us out for complaining to the hotel

13 décembre 2025
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Réponse de We Are NUCO

Thank you so much for your amazing review Lise. We’re thrilled to hear you had the best holiday and that Monty made it such a fun and memorable experience. We can’t wait to welcome you on another trip soon.

Noté 5 sur 5 étoiles

would happily go with NUCO again

Nenah was really great and brought the vibes to Southampton snow, and the pub and club. We loved her! 🩷❤️

19 décembre 2025
Avis spontané
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Réponse de We Are NUCO

Thanks for the great review Joe! We're buzzing to hear Nenah brought the vibes and enhanced your trip!! Hopefully see you on another trip soon

Noté 5 sur 5 étoiles

Was such a good time and cassie was…

Was such a good time and cassie was amazing she made sure we knew what was going on and looked after us really well

13 décembre 2025
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Réponse de We Are NUCO

Thanks Sam for your review! We’re so glad to hear you had such a great time and that Cassie really enhanced your trip. We can’t wait to see you on another trip with us soon!

Noté 5 sur 5 étoiles

Fantastic trip as always

Fantastic trip as always! NUCO always made sure we were organised for events during the day and in the evening. Our room rep Cassie McGurk was great with any questions throughout the week and was spot on with arrival/departures.

12 décembre 2025
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Réponse de We Are NUCO

Thank you for your review, Sam. We’re thrilled to hear you had another fantastic trip with us and that everything ran smoothly throughout the week. We're glad Cassie was able to support you throughout your week and we look forward to seeing you on your next trip with us soon!

Noté 5 sur 5 étoiles

Amazing skii trip

Amazing skii trip, had the best experience from beginning to end. Bella our rep was so accommodating and made our experience even better!

13 décembre 2025
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