I appreciate the time and trouble Gavin went to to help by providing the ingredients with these pills and in making sure my family was fine with my decision to try this product. Gavin was very patient... Voir plus
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Lisez les avis des autres
Initially didn't take drops correctly. Only 2 drops not droppers. Improvement was very subtle. Can now easily remember persons name that i had great difficilty recalling , even after writing down on p... Voir plus
L'entreprise a répondu
Pineal XT is the best way to upgrade your mind and raise your oscillations and get to higher consciousness.
The product is fabulous. It cured my memory loss completely in 2 weeks. But they have a hack because immediately after placing an order, a person named Caleb called pretending to be Nutraville... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Nutraville, we believe true wellness starts from within… when mind, body, and spirit operate in harmony. Our journey began with a fascination for the pineal gland, the ancient “seat of the soul.” That passion evolved into creating science-backed formulations like Pineal XT Gold and Pineal Guardian X, designed to restore clarity, focus, and balance naturally. We blend modern research with timeless wisdom, developing vegan, cruelty-free supplements that help detoxify, awaken, and elevate your consciousness, all while supporting cognitive and physical vitality. Every product is crafted under strict quality protocols and informed by our Five Core Values: integrity, holistic wellness, innovation, empowerment, and community. Our goal is simple: to help you become the most vibrant, clear-minded version of yourself, effortlessly and naturally.
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4,4
Excellent
49 avis
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Pineal XT is the best way to upgrade…
Pineal XT is the best way to upgrade your mind and raise your oscillations and get to higher consciousness.
2 mai 2026
Avis spontané
Gavin was great
Gavin was great! Very understanding, helpful and gave me an option with my concern about the purchase. Also, fantastic voice!
24 avril 2026
Avis spontané
I appreciate the time and trouble Gavin…
I appreciate the time and trouble Gavin went to to help by providing the ingredients with these pills and in making sure my family was fine with my decision to try this product. Gavin was very patient and kind with this old lady. Thank you again, Gavin.
23 avril 2026
Avis spontané
Gavin was wonderful to work with as he…
Gavin was wonderful to work with as he processed an order over the phone for me! Thanks Gavin and keep up the outstanding work and professionalism sir!
20 avril 2026
Avis spontané
My issue as to the shipment thatt never…
My issue as to the shipment thatt never arrived was never resolved
8 avril 2026
Avis spontané
Réponse de nutraville.com
Hello K,
We’re really sorry to hear this, we completely understand how frustrating it is when a shipment doesn’t arrive and the issue hasn’t been resolved. That’s not the experience we want you to have, and we take this seriously.
We’d truly appreciate the chance to make this right for you. Please reach out to us at support@nutraville.com or +1 302 251 2961, or check your messages as we’ve contacted you directly. We’ll personally look into your case and work with you until this is fully resolved.
Thank you for bringing this to us , we’re here for you.
Best,
Nutraville Team 💚
Great product but...
The product is fabulous. It cured my memory loss completely in 2 weeks.
But they have a hack because immediately after placing an order, a person named Caleb called pretending to be Nutraville (makers of Neuroprime) and in the guys of checking my order we on my credit card number for me and try to put through a charge of $1700.
So the company is great if you call them, but if they call you, it may be fraudulent. Again the company's name is Neutraville as noted on the
bottle.
2 avril 2026
Avis spontané
Réponse de nutraville.com
Hello Stuart,
Thank you so much for your kind words about Nutraville and for sharing your experience. We truly appreciate your trust and support. We’re especially glad to hear how positively you feel about the product and your overall experience with us.
We’re sorry for any confusion or concern caused by the follow-up call. Your experience matters to us, and we’d really like to understand more about what happened so we can ensure everything is clear and comfortable for you.
Please feel free to reach out to us directly at support@nutraville.com or +1 302 251 2961, we’d be more than happy to connect with you and help resolve this.
Thank you again for your feedback and for giving us the opportunity to make things right.
Best,
Nutraville Team 💚
very responsive
9 mars 2026
Avis spontané
Réponse de nutraville.com
Hello Jim,
Thank you for your feedback!
We’re glad to hear that our team was responsive and able to assist you. We truly appreciate you taking the time to share your experience.
Best,
Nutraville Team 💚
Order was missing one bottle
Order was missing one, customer service shipped replacement quickly.
2 mars 2026
Avis spontané
Réponse de nutraville.com
Dear Dave,
Thank you for letting us know about your experience. We’re sorry your order arrived with a bottle missing, but we’re glad our customer service team was able to get a replacement out to you quickly.
We appreciate your patience and for giving us the opportunity to make it right.
Best,
Nutraville Team 💚
Gavin was so so helpful and…
Gavin was so so helpful and understanding. I am hoping in time, my doctor will let me start with the product.
5 mars 2026
Avis spontané
Réponse de nutraville.com
Dear Margaret,
Thank you so much for your kind words. We’re really glad to hear that Gavin was helpful and understanding while assisting you, we’ll be sure to share your feedback with him.
We also appreciate your thoughtful approach in speaking with your doctor first. If you have any questions along the way, our team will be here to support you whenever you’re ready.
Best,
Nutraville Team 💚
John was right on top of my situation…
John was right on top of my situation and did all he could to help me and get my medicine to me as quick as he could.
Carlie Parke
2 mars 2026
Avis spontané
Réponse de nutraville.com
Dear Carlie,
Thank you for taking the time to share your feedback. We’re very glad to hear that John was able to step in quickly and do everything he could to assist you and help get your order to you as soon as possible.
We’ll be sure to pass along your kind words to him, they’ll mean a lot. Thank you again for sharing your experience with us.
Best,
Nutraville Team 💚
Nutraville.com
Nutraville.com
Excellent customer service from Gavin. He listened to the issue at hand and didn't hesitate to provide a solution in real-time.
Thank you - I appreciative - good customer services is sometime hard to find
30 janvier 2026
Avis spontané
Réponse de nutraville.com
Hello Dear,
Thank you so much for your kind feedback. We’re delighted to hear that Gavin was able to listen carefully to your concerns and provide a solution right away. We’ll be sure to share your appreciation with him, it will mean a lot.
We truly agree that great customer service can sometimes be hard to find, so it’s especially rewarding to know your experience reflected the level of care we strive to provide. Thank you again for taking the time to share this.
Best,
Nutraville Team 💚
Incredible Service
Unbelievable, instant follow up service with help tracking an international delivery from source to the tiniest semi-rural Post Office in South Africa. I was absolutely delighted to have been guided to receive my package through the assistance of Nutraville wonderful staff.
Thankyou for superb service. You are amazing! Love Dr Irene James, South Africa.
27 février 2026
Avis spontané
Réponse de nutraville.com
Dear Dr. Irene James,
Thank you so much for your wonderful review and for sharing your experience all the way from South Africa. We’re truly delighted to hear that our team was able to assist you in tracking your international delivery and guide you until it safely reached your local post office.
Your kind words mean a great deal to us, and we’re grateful for the opportunity to support you. Thank you again for your trust and encouragement, it truly motivates our team to continue providing the best service possible.
Best,
Nutraville Team 💚
You were helpful to me and very…
You were helpful to me and very courteous but I would have rather had the order cancelled. I was hoping to cancel before your company mailed it since it had been less than 24 hours since I ordered it.
25 février 2026
Avis spontané
Réponse de nutraville.com
Hello Kenneth,
Thank you for sharing your feedback. We appreciate your kind words about our team and understand your preference to have had the order canceled before it shipped. We’re sorry that the timing didn’t work out as you had hoped.
Thank you for reaching out and giving us the opportunity to assist you further.
Best,
Nutraville Team 💚
Great service and product!
I order the subscription of Pineal XT Gold, 18 bottles. I was told they would send 3 bottles at a time as I needed them. There was a little hiccup in the 3rd reorder, but they contacted me and made everything good. The product is good and the service is great!
17 février 2026
Avis spontané
Réponse de nutraville.com
Hello Charles,
Thank you for sharing your experience, and we’re truly sorry for the frustration this caused. We understand how concerning it can be when communication doesn’t go as expected, especially after you’ve already received prior shipments successfully.
We want to clarify that we are now in direct contact with you via email and have provided an update on the status of your order. Your next shipment has been processed and a new tracking number should be sent to you shortly.
Your order history is on file, and we’ll continue assisting you privately to ensure everything moves forward smoothly. If you’d prefer to speak with us directly, our customer support team is available at 1 302-251-2961.
We appreciate you bringing this to our attention and giving us the opportunity to address it directly.
Best,
Nutraville Team 💚
How to get in contact with company?
Tried several different ways to contact company, phone #-302251961 not accepting calls; wrote email on website-no response. My husband and I have been taking the NeuroPrime XT for almost 6 months but neither of us are having any success. I have 13 bottles left of this product and would really like to get a refund.
6 septembre 2025
Avis spontané
Réponse de nutraville.com
Hello Kathy,
Thank you for sharing your experience, and we’re sorry for the frustration this caused. We understand how disappointing it can be when you’re unable to reach support and don’t see the results you were hoping for.
We’d like to clarify that the phone number mentioned (302-251-961) is not one of our active support lines. Our correct customer support number is 1 302-251-2961.
We want to confirm that we’ve received your direct message and are now in contact with you to review your concerns and next steps. Our team will continue working with you to make sure everything is addressed properly.
Thank you for bringing this to our attention and for giving us the opportunity to follow up directly.
Best,
Nutraville Team 💚
Initially didn't take drops correctly
Initially didn't take drops correctly. Only 2 drops not droppers. Improvement was very subtle. Can now easily remember persons name that i had great difficilty recalling , even after writing down on paper! Feel alert & in control. Looking forward to see what else is around the corner!
16 février 2026
Avis spontané
Réponse de nutraville.com
Hello Maureen,
Thank you for sharing your experience and for the thoughtful update. We’re glad you were able to clarify the proper usage and that you’ve noticed subtle but meaningful changes since then. Hearing that you’re feeling more alert, in control, and more confident with name recall is wonderful.
We appreciate your patience and openness as you continue your journey, and we’re glad to be part of it. Wishing you all the best as you see what unfolds next and we’re always here if you have questions along the way.
Best,
The Nutraville Team 💚
Customer Service
The representative was helpful and listened carefully to the issues about the order and found a solution that I was comfortable with. The matter was solved with care and compassion.
I just received the product and not able at this time to give a fuller review at this time.
T
10 février 2026
Avis spontané
Réponse de nutraville.com
Hello RM,
Thank you for sharing your experience. We’re really glad to hear that our representative listened carefully, addressed your concerns, and worked with you to find a solution you were comfortable with. Providing support with care and compassion is very important to us.
We also appreciate you letting us know that you’ve just received the product. Please don’t hesitate to reach out if you have any questions along the way and we’re always here to help.
Best,
The Nutraville Team 💚
He was very helpful and understanding…
He was very helpful and understanding regarding the lack of effectiveness the Zener medication on me.
Unfortunately it did not affect my tinnitus levels and they even increased slightly occasionally.
I appreciated his knowledge of the product and being able to get a partial refund!!!
9 février 2026
Avis spontané
Réponse de nutraville.com
Hello Henry,
Thank you for taking the time to share your experience. We’re glad to hear that our team member was helpful and understanding while discussing your concerns, and that his product knowledge and support were meaningful to you.
We understand that everybody responds uniquely, and we appreciate you giving the product a fair try. For some individuals, consistent use over time can be an important part of how a product fits into their routine, though experiences can vary.
Thank you for your feedback, it helps us continue to improve how we care for our customers.
Best,
The Nutraville Team 💚
My first 6 month auto subscription was filled with wrong product.
My first 6 month auto subscription order of Pineal Guardian X was wrongly filled with another product and delivered. On my 2nd try, I was able to connect with Gavin, a Customer Service Person who was helpful and explained steps going forward. A few days later, I get an email from Sharlene, who apologized for the error. I emailed her a photo documenting the wrong order. She replied in a couple days later by email and stated they would be sending the correct order. I did not have to return the wrong product. A nice gesture on her part. The correct order was received about a week later. A bad situation had a proper ending. Glad for that. Gavin, the Customer Service Person and Sharlene were very professional and great at their jobs.
One recommendation to offer: some of reply emails that I sent to them came back undeliverable. Maybe it is a layer of security??? That was a frustrating as a customer. JH
15 janvier 2026
Avis spontané
Réponse de nutraville.com
Hello JH,
Thank you so much for taking the time to share such a detailed account of your experience, JH. While we’re truly sorry for the initial mix-up with your order, we’re glad that Gavin and Sharlene were able to step in, explain the next steps clearly, and resolve the situation properly. We’ll be sure to pass along your kind words to both of them, they’ll really appreciate the recognition.
We also sincerely thank you for pointing out the issue with some reply emails coming back as undeliverable. That feedback is important to us, and we’ll make sure it’s shared with the appropriate team so we can look into it and improve the experience moving forward.
We’re glad the situation had a positive resolution in the end, and we appreciate your patience, understanding, and thoughtful recommendation.
Best,
The Nutraville Team 💚
Hope it works!
The ad was way too long, but the product sounds too good to be true. So I will tell after using it. If it really works.
2 février 2026
Avis spontané
Réponse de nutraville.com
Hello Robert,
Thank you for sharing your honest first impression. We understand that the ad may not be for everyone, and we appreciate you giving the product a try with an open mind.
We’re glad you’re taking the time to see how it fits into your routine, and we’ll be here if you have any questions or need support along the way.
Best,
The Nutraville Team 💚
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