North West Timber Treatments Avis 

From ordering online to delivery the whole process was so easy. The staff kept me updated with my order via email and on the day of delivery rang me back after I contacted them asking for a delivery time.
The driver came on time, was so nice and accommodating. A lot of delivery drivers just do what they need to do, but this driver was so nice and chatty, even though he never stopped unloading. No idea how he got up and down from the wagon in the heat, but he did without blinking an eye. Will definitely be ordering again from the Ashton depot in the near future. Brilliant customer service 👍🧱🧱🧱

Ordering and delivery was swift and easy. I ordered decorative stone for my garden and was expecting to be home on delivery day. Unfortunately that changed due to work commitments about an hour after I had placed the order so I called the Ashton In Makerfield branch. It was no trouble and they were happy to deliver without me present. The next day I received a call from the delivery driver, there was no issue he just wanted to know where would be most convenient for me to have the load left. Other well known companies in the past have appeared not to be too bothered what happens after they get your money but not the vase with NWTT. Their prices are good value and customer service is excellent. I wish I had taken note of the names of the two lovely people that helped me so I could mention them but I am sure the whole team are of the same ilk - Thank you so much

Great service - really friendly driver.
Would recommend this company for value for money and quality of products.

Have used NWT at Waterfoot several times and have always been pleased with the service and professionalism. I recently placed a small order with Matt who was brilliant. He was very obliging and his customer service was fantastic. He kept me up to date with my order every step of the way and really did go above and beyond. Can't rate him enough.

Not sure but think the young man was called Cian. He works in the yard
Absolutely brilliant when I called in for wood to make a sand table for the grandkids. Cut all the wood to size for me advised on the best wood to buy.couldnt have been any more helpful apart from building it for me

Manchester nwtt today for a small 600x600 piece of ply wood. Told to ask for an off cut inthe yard. James went out of his way to find a piece and then cut it to size for me. Went back in shop and was tod nothing to pay. Best service ever.

Big thankyou to Lee at the Rossendale depot, he went above and beyond to get my order sorted ahead of time. Very helpful bunch in general. Quality products and great service.

Everything you need for every job in one place. High quality materials at great prices. Delivery was on time and driver was friendly. Overall a great buying expirience. 100% will be using nwtt for all my future projects

I went to NWTT Skelmersdale today and was helped by a chap called Stuart Platt, who was extremely patient, professional and extremely kind. He helped me find the wood I needed cut it to the correct length. Nothing was to much trouble. Thank you Stuart 😊

I had a a delivery of six one ton bags of crushed slate this morning from your Skelmersdale branch , just to say the drop off site is on a busy junction , the driver (Edwin ) was excellent making light work in getting the vehicle into the site then offloading the bags in the right position, can’t thank him enough as well as the service at skelmersdale
Best regards Keith B

I ordered a load of C24 150 x 50 as I needed high grade, kiln dried wood to enable me to construct with precision.
Most of the wood that I got delivered was absolutely saturated as it had just come out of the pressure treatment.
Even the delivery driver noted the wood was very wet as it was very heavy.
Was is the point of me ordering high grade kiln dried wood if you send out soaking wet wood?
This makes it difficult to work with and is then prone to shrinking and twisting as it dries out.
When I ordered the wood I even requested the wood to be dry.
I would of sent it all back but this would of meant delays that would put the project behind schedule.
I will not be using NWTT again and would advise anyone who wants dry wood to do the same.

Gareth & steve were great help got me all my bits i needed struggle and hassle free. Thanks again guys!

Thank you! NWTT. Big job at home, was advised on what to use and price great. What impressed most was the enthusiasm of people I dealt with (Andrew Simm and Gaz M.) a refreshing change. Will be using again and will always recommend. Cheers. Paul. Robymill.

From ordering 2 fence panels to delivery, service was very good , my delivery driver even fitted the new panels in for me , Roger , you are a credit to the Winsford branch

ordered Levingtons manure 8th feb, told delivery 13th Feb. After many calls chasing delivery, finally got delivered 4th march - just 4 bags Levington and 4 very much cheaper bags of poor quality manure which I refused. They stated they only had 4 bags, despite it still being 'in stock' on the website and I told them I would have collected 4 bags rather than pay £9 delivery for 4 bags. Told I would get a refund and they would look at delivery charge. had to chase a refund for over 3 weeks with numerous calls and emails, each promising to call me back but didnt. Only when I stated I would take legal action did they actually provide refund but did not refund delivery charges, or for the inconveniece of having to chase with numerous calls and hassle over a 7 week period. Refund was not sent on date specified date so again had to chase this, and the final call call Jimmy sarcastaically said 'I told you I'd phone you back didnt I', then promptly slammed phone down. Terrible customer service and no explanation why it took over 3 weeks for refund. Have used NWTT for several years but wont buy again and I won't recommend.

Called in the Waterfoot branch to check the availability of some wood for couple of shelves. Lee in the office directed me to Tony who found a lovely piece of wood just the measurements I’d requested and cut me 2 perfect pieces. They knew exactly what I was looking for and took no time to fill my requirements. On top of that I was pleasantly surprised at the reasonable price. Thanks, Lee, Keenan and Tony.

my dad always used the waterfoot branch and so when I needed some hardwood for a bench project I decided to use the same place, Keenan and Lee were both helpful and informative .

Great service, products and delivery from the Waterfoot Team (Tony, Lee and Keenan) yet again!

Excellent service by Steven and the team. Highly recommended

Just pop in to northwest timber in waterfoot all the staff in was so helpful took the timber to my car and to of staff in the yard all spoke to me and staff in the sales office was out standing will be going back there thank for the help