I am extremely disappointed with my experience with Nylah’s Naturals. Poor communication has occurred twice. The first time was between 15 and 18 December, when I was contacted regarding a UGC... Voir plus
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Nylah is the first product that has worked for me since my hair started thinning and shedding. I've still got a way to go, but the results have made me feel a lot more confident, and will continue on... Voir plus
L'entreprise a répondu
I have just discovered Nylah's products and bought the Superseed Hair Balm which I absolutely love. It's very effective for my 3C-4A hair. It contains great ingredients like jojoba & grapefruit peel o... Voir plus
This is an investment. I am a baby faced matured soon 51 year that has gone from hormonal changes to hair and body. Plus life experiences of different hair styles which has added a lot pressure to be... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Award winning hair Care, Nylah's Develop natural high performance hair care for people with Curly | Kinky | Coliy | hair types. Our products are simple carefully selecting the best natura has to offer. seen on: Dragons Den, Vogue, ITV, BBC. Cosmopolitans winner for best afro Shampoo 2021
Coordonnées de contact
120 Vyse Street , B18 6FN, Birmingham, Royaume-Uni
- info@nylahsnaturals.com
- nylahsnaturals.com
4,0
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148 avis
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The Moisture Retention Leave In Cream…
The Moisture Retention Leave In Cream is exactly what my hair needed. It keeps my curls hydrated for days and makes detangling so much easier. My hair used to feel dry and brittle between washes but now it holds moisture and looks healthier. I also use the Maximum Moisture Hair Spray for refreshing my style and the two work beautifully together. The team at Nylah’s even emailed me after my first order to check how I was getting on with the products.
15 août 2025
Avis spontané
Réponse de Nylahsnaturals
Thank you so much for sharing your experience. We’re so happy to hear that the Moisture Retention Leave-In Cream is keeping your curls hydrated and making detangling easier, and that pairing it with the Maximum Moisture Hair Spray is working beautifully for your routine.
It’s wonderful to know your hair now feels moisturised and healthier between washes. We’re also glad our team could check in after your first order supporting you on your hair journey is very important to us.
Reactiavted subscription 2yrs later without permission
Cancelled subscription in 2023. 2 years later they reactivated subscription without my permission. Requested order to be cancelled but they wouldn't. Goods sent to old address. And refused to give me a refund. Customer service is atrocious.
24 juillet 2025
Avis spontané
Réponse de Nylahsnaturals
We take allegations of unauthorised account activity very seriously and would like to clarify the details surrounding your subscription.
Our records show that the subscription was reactivated on 22nd May 2025 from your account, and we have the associated IP address on file. If this activation was done without your consent, we are more than willing to share this information with the police for further investigation.
As explained in our earlier correspondence, we advised that once the order is returned to us, we will issue a full refund including the original shipping cost. Once you resend the products and they are received at our warehouse, your refund will be processed in full.
We understand this has been frustrating and are committed to resolving the matter in line with our policies.
Kind regards,
The Nylah’s Naturals Team
Straight Forward Exchange Refused
Order 28258
I received my bundle order from Nylah almost a week ago. Realising that I had ordered Flourish instead of Thrive with the bundle, I contacted customer service to explain that using Flourish on a previous occasion had resulted in excessive shedding and I had meant to order Thrive. Bear in mind that Thrive is also part of a bundle offer at the moment. I was told that if I could return the whole bundle unused, I could have a refund, otherwise I would have to buy the Thrive separately. I explained that I have not used the Flourish, and perhaps I should have made the most of their money back guarantee when I used Flourish the 1st, as it didn't work.
I also explained that I thought their approach was a cynical one; only seemingly caring about grabbing more money, as opposed to giving a repeat customer a straightforward swap.
I have heard nothing from this team since. So here I am now with 2 bottles of Flourish I can't use. One of which remains completely untouched.
I should have asked for a refund from my first bottle of Flourish. I have been ignored now, regarding a perfectly reasonable request. I even send a picture of my previous unused bottle of Flourish.
The proceeding stream replies referred to are irrelevant; a moot point. They were added statements and proof to my original request for an exchange. The exchange was the issue, and you could have offered the option to pay the difference between the price of a bundle FLOURISH and a full priced THRIVE, but it seems you went for the MAXIMUM money making option.
I fully understand that some shedding should be expected before a product is expected to show any result, which is why I used a bottle and a half of the stuff previously before realised is doesn't work for me. Look at my order history.
Can I take it then, after reading you policy that, if the most recent bundle doesn't work for me, that I can return the bundle for a full refund within 28th days???
Reply or not if you wish. The amount of shedding after a month and a half of using FLOURISH from previous orders created enough SHEDDING for me to not want to continue for the 150 days suggested on your website, as there was a clear risk of going bald. Not worth it just to get a refund, I think. However, you claim that THRIVE works with hormones and that is what I wanted. It's not a gotcha moment for taking out the time to remind me about the bundle mistake I admitted to making in the first place. I have seen 2 professional trichologists. My scalp is healthy, and I have no significant deficiency that could impact hair growth. If by ' working with' me, you mean condescending lecture, then well done. Perhaps another mug will let their hair drop out for 150 days when it clearly isn't working, in order to meet your criteria for an exchange or refund. You are banking on worried older women with good incomes. Awful practice.
12 août 2025
Avis spontané
Réponse de Nylahsnaturals
Thank you for taking the time to share your feedback. We’re sorry to hear you feel disappointed with your recent experience, and we’d like to address your concerns clearly.
We can see from our records that your first messages came through at 08:20 on the 9th - the weekend where we are off work then 1:55 pm, 1:51 pm, and 12:20 pm on the 12th, and again at 4:56 pm on the 13th. Our team responded at 12:13pm and 12:20 pm on the 13th with a 15% discount offer for you to purchase Thrive as you preferred. As a small team, we operate with a 48-hour customer service response policy, so while we do our best to reply as quickly as possible, we aren’t always able to respond immediately due to the demands on our time.
We also explained our returns policy, which requires the full bundle to be returned unused in order to issue a refund, as the products were purchased at a discounted bundle rate. Unfortunately, we can’t swap out a single item from a bundle once it has been shipped, but we did offer this discount to help you purchase Thrive separately at a lower cost. giving you an additional 15% off the order
Regarding your experience with Flourish in the past and the shedding you noticed — this can sometimes occur when starting a new scalp-stimulating or growth-supporting product. Increased shedding in the early stages is typically a sign of older hairs in the resting (telogen) phase being shed to make way for new, healthier growth. This is known as “telogen release” and is a temporary stage for some users. While it can feel concerning, it’s generally not a sign of damage to the follicles.
We do our best to be transparent and fair, and we’re sorry if our approach came across otherwise. We’ve reached out directly to you again via email to ensure you have the information you need and to see if we can assist further.
Kind regards,
The Nylah’s Naturals Team
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Update 14.08.25 in response to customer enquiry
Dear Alison,
Thank you for your response. I’m sorry to hear that you are not happy with our reply.
With regards to Flourish, we advise customers that results may take up to 12 weeks to become visible. Using the product for only 1.5 months means it has not yet had sufficient time to show its full effects. We also suggested that you consult with our trichologist or an independent trichologist, for further personalised advice if you are concerned about your results. With regards to our money-back guarantee, please see the full policy on our website for the specific terms and conditions.
Unfortunately, we do not have an equivalent bundle that contains the Leave-In Moisturiser, Hair Spray, and Thrive product together. For this reason, we’re unable to swap your order for an exact alternative as you requested. We have tried to work with you to find a fair solution and have offered two options , either exchanging the Flourish for Thrive by paying the difference with an 15% discount which offers an equivalent discount allocated to the bundle you purchased, or returning the whole bundle unused for a full refund. We are not able to create a bespoke bundle or pricing structure, that you appear to be insisting on as this is not a service we currently offer .
This is not about maximising payment from you and we are sorry you feel that way, The initial order was placed by you in error, and we are doing our best to work with you to find a solution that works for both parties. Unfortunately, we cannot simply swap the bundle as there is no alternative that contains exactly Thrive, Maximum Moisture Hair Spray, and Moisture Retention Cream.
Unfortunately, we cannot keep going back and forth on this matter. We have given you two clear options please let us know which you would prefer so we can resolve this for you.
Be careful please
I accidentally signed up to a three months subscription. I tried to emailed Nylah numerous times and there would not budge.
Customer service is bad
Please be careful
22 juillet 2025
Avis spontané
Réponse de Nylahsnaturals
We’re sorry to hear you feel disappointed and would like to clarify how our subscription service works.
All customers have a 14-day period from the date of purchase to cancel a subscription, as outlined in our terms and conditions, which are clearly displayed at checkout and in your confirmation emails. After a subscription is set up, we also send several reminder emails before your next order is processed, giving you the option to adjust your order frequency, pause, or cancel.
In your case, the subscription was set up for a three-month cycle. Our records show we responded to your emails and explained that we can always adjust the frequency or pause the subscription, but we did not hear from you until after the cancellation period had passed and the order was already being processed.
We do our best to make the subscription terms clear and accessible for all customers, and we’re sorry you missed the window to make changes this time.
Kind regards,
The Nylah’s Naturals Team
Customer service is impeccable
Customer service is impeccable
I had a query about my subscription so I sent an email in the evening. By the morning not only had they responded they gave me a variance of options around amending my subscription, pausing or cancelling. I didn’t have to wait 3-5 business days and I felt listened to. Outstanding
1 juillet 2025
Avis spontané
Réponse de Nylahsnaturals
Thank you so much for your lovely feedback. We’re delighted to hear that our team was able to support you quickly and give you the flexibility you needed with your subscription.
We always want our customers to feel listened to and cared for, so it’s wonderful to know this came through in your experience. Your kind words mean a lot to us.
Kind regards,
The Nylah’s Naturals Team
It's Ms Hastings
Nylahnaturals have literally changed my granddaughters hair care experience. As a neurodivergent little girl she has always struggled with hair washing, brushing and styling. I bought her shampoo, conditioner and oil, and wow, such a difference. The oil even makes light work of the dreads she gets when she has slept. I would 100% recommend these products ❤️
26 juillet 2025
Avis spontané
Réponse de Nylahsnaturals
Dear Ms Hastings,
Thank you so much for sharing this beautiful feedback. We’re truly touched to hear how much of a difference our products have made to your granddaughter’s hair care experience.
We know that wash day and styling can sometimes feel overwhelming, especially for little ones, so it’s wonderful to hear that the shampoo, conditioner and oil have helped make things easier and more enjoyable for her. Knowing that our products are bringing comfort and confidence to your family means everything to us.
We so appreciate your recommendation and support. ❤️
Kind regards,
The Nylah’s Naturals Team
Their product made my hair worse
I was quite enthusiastic to come across these products. They were UK based and featured black women. When I initially contacted them, the communication was great and I followed through on the recommended products primarily Flourish to help address CCCA. However less than a month later I started to lose more hair and more bald spots were created. I was in a panic and reached out to them twice. Over 10 days now and they have not responded. Another waste of money and these little bottles are not cheap. They claim to care about us but the care went missing after purchase when you needed them the most. Would not recommend.
26 juillet 2025
Avis spontané
Réponse de Nylahsnaturals
ONEY - Thank you for sharing your experience I’m sorry to hear how distressing this has been for you.
I’ve checked both our customer service inbox and social media channels, and unfortunately, I haven't been able to locate any messages from you. In some instances, customers may reply to our automated “no-reply” automated emails, which unfortunately aren't linked to a monitored inbox and can get lost in cyberspace. To ensure we can support you fully, please email us directly at info@nylah.co.uk and include a screenshot of any messages or emails you’ve previously sent so we can investigate this thoroughly and respond promptly.
As a brand, we take CCCA (Central Centrifugal Cicatricial Alopecia) extremely seriously. Its the hair loss I have, so I understand it well. It’s a complex and aggressive condition with multiple triggers including inflammation, hormonal imbalances, and stress. Our Flourish has been carefully formulated to help soothe the scalp and target some of these inflammatory pathways so its un-likley to make the condition worse. nevertheless with scarring Alopecia's , we always advise that products work best as part of a broader, holistic care plan.
That’s why we offer consultations with qualified trichologists, who can provide an in-depth assessment and, if appropriate, write referral letters to your GP, dermatologist, or even hair transplant surgeon. If you’d like to explore this option, we’d be happy to set this up for you.
We are deeply committed to helping our community through every stage of their hair journey, especially during the difficult moments. Please do get in touch so we can give you the support you deserve.
Warmest regards,
Kam
Founder, Nylah’s Naturals
Hi Oney,
I’m reaching out again as we’ve been unable to locate your order in our system due to not having enough information to identify it. Could you please provide us with your order number so we can look into this further for you?
We’ve spoken with our trichologist and hair surgeon regarding the concerns raised in your review, and they have confirmed that our hair treatments cannot make hair fall worse. This suggests there may be another underlying factor contributing to your experience, which we would like to help you identify.
Hair loss can be complex, with potential causes ranging from trauma and inflammation to stress. In cases such as CCCA, scarring can occur if the condition is not addressed promptly.
We’re ready and waiting to refer you to a specialist who can support you further, please just reply with your order number so we can move forward.
Kind regards,
Kameese Davis
CEO – Nylah’s Naturals
LIKE ALL THE PREVIOUS REVIEWS
LIKE ALL THE PREVIOUS REVIEWS , I HAVE BEEN SENT REPEATED PRODUCTS WHICH I HAVE BEEN CHARGED FOR TO THE VALUE OF OVER £45.00 ....WHICH I DID NOT ORDER. I WANT TO UNSUBSCRIBED BUT CANNOT SEE THE OPTION .THIS IS VERY FRUSTRATING .THIS IS NOT GOOD CUSTOMER SERVICE.
I REPEAT ...DO NOT SEND ME ANY MORE OF YOUR PRODUCTS
26 juillet 2025
Avis spontané
Réponse de Nylahsnaturals
Thank you for taking the time to share your feedback. I'm sorry to hear that your experience has left you feeling frustrated.
To clarify, you signed up for our 3-month subscription plan, which offers 50% off your first order and 10% off the two subsequent monthly orders. These details are clearly stated at checkout, on our product page, and within the terms and conditions agreed to at the point of purchase. This model is designed to support consistent product use for visible results and to protect the integrity of the introductory offer from misuse.
We understand that subscription services can sometimes be confusing, and we're here to help. As you’ve now completed the 3-month term, your subscription has been cancelled per your request, and no further products will be sent or charged.
Should you need any further assistance, our team is always happy to help.
Great products, highly recommend
Nylah's has a wide range of products all of which have proven to be excellent.
The creams and spray make your hair feel smooth and glossy without being excessively greasy or oily.
All of my family have found the condition of our hair has improved since we started using these products.
The scent is really nice and light and isnt overpowering.
Excellent design and packaging.
25 juillet 2025
Avis spontané
Réponse de Nylahsnaturals
Thank you so much for your thoughtful review. We’re delighted to hear that you and your family are enjoying our products and seeing such a positive difference in the condition of your hair.
It’s wonderful to know the creams and spray are giving you smooth, glossy results without feeling heavy, and that you’re enjoying the light scent and packaging too. Your recommendation means a great deal to us.
Kind regards,
The Nylah’s Naturals Team
I had read many reviews before trying…
I had read many reviews before trying the products, hoping the product is sincere and not another gimmick.
I was very pleased that there were products specific to Afro hair available, to help with the problems we tend to experience.
The positive reviews gave me the confidence to try the products.
The shampoo and conditioner were very nice and nourished my hair.
The moisturising cream and oil felt very nice for my hair.
I also tried the serum on an area of hair which was thin and patch saw an improvement.
I look forward to using these products on my hair journey.
20 avril 2025
Avis spontané
Réponse de Nylahsnaturals
Thank you for sharing your experience with us. We’re so pleased to hear that our products have given you confidence on your hair journey and that you’re already noticing improvements.
It means a lot to know that the shampoo, conditioner, moisturising cream, oil and serum have all worked well for you, especially on areas of concern. Our mission has always been to create products that truly support Afro-textured hair, so feedback like yours is very special to us.
We look forward to continuing this journey with you.
Kind regards,
The Nylah’s Naturals Team
Amazing products!
Amazing products and great customer service. The products have done wonders for my baby girls hair. Her hair is flourishing and well moisturised but use to be dry, brittle and breaking. Fantastic products and will continue to use for the entire family. Definitely recommend!
28 février 2025
Avis spontané
Réponse de Nylahsnaturals
Thank you so much for your lovely review. We’re delighted to hear that your baby girl’s hair is now flourishing, moisturised, and healthier that’s exactly the kind of transformation we hope to support.
It’s wonderful to know that our products are making such a positive difference for your family, and we’re so grateful for your recommendation.
Nylah Customer service is fantastic
Nylah Customer service is fantastic! They responded immediately to my request to extend their international shipping options.
Three words to describe the service; polite, proactive, responsive.
Thanks so much Nylah
1 juillet 2025
Avis spontané
Réponse de Nylahsnaturals
Thank you so much for your wonderful feedback! We’re thrilled to hear you found our customer service polite, proactive, and responsive. We appreciate your support and look forward to serving you again soon!
Amazing products
Amazing products! Amazing customer service.. will be recommending to family & friends!
2 juin 2025
Avis spontané
Réponse de Nylahsnaturals
Thank you so much for the kind words! We're grateful for your support, and we're thrilled to hear you've had such a positive experience.
Very Happy Customer 😊
I wanted to express how fantastic your shampoo has been for me. I have struggled for years to find a shampoo that doesn’t irritate my skin, dry out my hair and suitable for my very curly hair texture. So thank you for producing this wonderful product. It has been a life saver for my sensitive scalp. I also love your super seed oil and about to start taking your hair growth supplements which I cannot wait to try. Thank you for producing such wonderfully researched products. It’s great to find such a great company you feel you can trust! 👏
1 juillet 2024
Avis spontané
Réponse de Nylahsnaturals
Thank you so much for your kind and thoughtful message. We're absolutely delighted to hear that our shampoo has made such a positive difference for your sensitive scalp and curly hair. Knowing that it’s brought you comfort and confidence after years of searching is exactly why we do what we do. We're also thrilled you’re enjoying the Super Seed Oil and exploring the supplements, we can’t wait to hear how you get on with them! Thank you again for your trust and support, it’s customers like you who inspire us to keep creating carefully researched, effective products.
Professional with Magician like qualities!
I had a query regarding a Subscription; my query was promptly responded to. I’ve contacted Nylah Customer service a few times and really appreciate the quick response. As a side note. Their products do work. I had no edges (bald) and they have now reappeared.
Thank you, Nylah.
2 juin 2025
Avis spontané
Réponse de Nylahsnaturals
That’s such wonderful feedback, thank you for taking the time to share it! We're thrilled to hear your edges have returned and that you've had a positive experience with both the products and the support team. Thank you for being part of the Nylah community
I’m a First Time Buyer Nylah
I’m a First Time Buyer Nylah , my experience with the Customer,s Support has been excellent I needed the help advice on the “Subscription model and I immediately received an email update and they were very helpful and supportive..👌🏾👌🏾👌🏾
25 mai 2025
Avis spontané
Réponse de Nylahsnaturals
We're delighted to hear that our customer support team was able to assist you quickly and effectively with the subscription model. It means a lot to us to know you had a positive first experience with Nylah.
Fab experience… Sent them a message to…
Fab experience… Sent them a message to add to my purchase and they responded promptly. One of the products leaked and I sent them proof, I was sent a replacement
Excellent customer service.
I can’t review product yet as it’s too early but so far I like the feel of the Thrive product.
Thank you
30 avril 2025
Avis spontané
Réponse de Nylahsnaturals
Thank you so much for your kind words! We're really glad to hear our team was able to help quickly and that you're enjoying the Thrive product so far.
Prompt Query Response and missing order replaced
My query was promptly responded to by Nylah customer service team . I had my order replaced as the initial order I made somehow didn't get to me. I reached out and I got a replacement . Excellent communication all through
17 mai 2025
Avis spontané
Réponse de Nylahsnaturals
Thank you so much for your kind feedback! We’re really glad to hear that our team was able to resolve your issue promptly and that your replacement order reached you safely. It's always our goal to make sure every customer feels supported throughout their experience with us. If you ever need anything else or have any questions in the future, please don’t hesitate to get in touch, we’re always happy to help.
Exceptional Customer Service
After receiving a faulty hair mist, I reached out to Nylah’s customer support, and the lovely Shovon handled the issue perfectly and promptly. Although there were some initial communication issues, they were quickly resolved, and I have now received a replacement with swift delivery. I was genuinely impressed by how Shovon managed the situation with such courtesy and professionalism. This is what you call a company that truly values customer satisfaction and strives to provide a positive experience. I will definitely be ordering again, and I hope Nylah continues to deliver exceptional customer service.
15 mai 2025
Avis spontané
Réponse de Nylahsnaturals
Blossom, thank you so much for your kind and thoughtful message. We’re pleased to hear that Shovon was able to support you and resolve the issue quickly. Providing a positive customer experience is at the heart of everything we do at Nylah’s, and it’s always wonderful to know when our team has made a difference.
We really appreciate your understanding and patience, and we’re so glad to hear that you’re happy with your replacement.
Bundle purchase
After reading reviews on how good these products were I decided to place an order. Unfortunately I made the decision to cancel and request a full refund. No acknowledgement and they couldn’t even stick to their own rules regarding posting the items, maybe the items weren’t in stock. However, common sense with a notification why the items weren’t despatched. I refuse to do business with anyone/company who cannot stick to their own rules. Refund received.
27 avril 2025
Avis spontané
Réponse de Nylahsnaturals
Thank you for your message. We’re sorry to hear about your experience and any frustration it caused. We do want to clarify that we responded to your request within a day and actioned a full refund promptly, as per your request. We also apologised for the delay and any inconvenience caused. As a growing brand, our products can sell out quickly due to high demand, which can occasionally affect dispatch times. That said, we fully acknowledge the importance of clear communication, and we’re constantly working to improve how we keep our customers informed. Your feedback is incredibly valuable to us.
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