Oakley Avis 

Received excellent service from Cedric at the Covent Garden in January this year when I bought three pairs of glasses including a pair of Oakley Latch prescription polarised sunglasses. Unfortunately the arm came off and was therefore unable to use. Went back again yesterday to the the same store met with Cedric who not only repaired them promptly and efficiently but also adjusted them so that they are even more comfortable.

The whole time with a friendly efficient manner and a smile. Will definitely be recommending him and the Covent Garden store.

Oakley -Covent Garden. Best customer service for a long time. I have had several Oakley frames. Prescription spectacles frame had been damaged by enthusiastic 5 year old! I contacted Oakley covent garden where I'd bought them as they were within the 2 year warranty.
Anton,the manager was excellent. Clear organised advice and made arrangements for immediate replacement of frames whilst I was visiting London. No quibbling!
Janet, the dispenser, seems to be a store 'fixture'! There isn't anything she doesn't know about Oakleys- every model since they launched I think. Frames sorted and lenses transferred inside 20 mins. And as a result of advice will be buying by next frames there.
If only others were so professional! Maybe 'you get what you pay for' applies. ANyway WELL DONE!

I bought a pair of Oakley Wingfold EVS prescription glasses and prescription Oakley Straightlink sunglasses from seperate companies. Love them both - have had Oakley sunglasses (non-prescript) twice before over the years. One pair was stolen, the other I still have. Finding decent wrap around prescription sunglasses is difficult as the lenses are hard to make properly, but I trust Oakley to make them well. I had a small but significant issue with the Wingfold glasses nose piece and panicked after reading reviews and Trustpilot Oakley Cust. Service reviews of 1 star, then realised that was for the US. Keeping my fingers crossed I contacted UK Cust. Service and basically found them friendly, helpful and the whole situation in the end was resolved to my satisfaction such that I would certainly continue as an Oakley customer, at least from the UK side of things.

Been riding motorcycles on and off road for 25yrs.
I bought a pair of very expensive motocross goggles and the coating de-laminated (I stress not scratched) - de-laminated within 3 weeks !!
This particular pair had been used on a couple of occasions for road-use only before they started to fail.
I took them back to the store in Portsmouth and the staff clearly didn't know anything about the product or the expectations of the Customer having spent a lot of money on what is marketed as a quality item. Having given up with the obvious approach, I played email ping-pong with the Oakley 'customer services dept' for a while and after jumping through hoops without any result, chucked the goggles in the bin as they were unusable.
Conclusion here is there are much better products on the market, without all the hype, that are far better value for money and who knows, you may even get some support if there's problem.
Ride Safely !

Some of the best extreme sport products on earth. Great gear. Deliver free and quick with no hassle.