OC Motor Repairs Avis 

You were punctual, have efficient, friendly staff who did an immaculate job on my car. Thank you

Getting in touch was at first not easy online.Very confusing when you can't talk to anyone.However once U managed that all communication was great and with an actual person ringing with information. Both guys that took away and delivered my car were really great too

My transit van was damaged by someone/something scratching it along it's full drivers side.

I went through my insurer Yoga who use OC motor repairs

After the usual online procedure sharing photos of the damage OC motors contacted me and confirmed that my vehicle was repairable. The service manager was professional and polite.

Sadly when it came to getting a courtesy van they failed. They refused to "out source " because it was just a paint job!

I had to wait weeks for their own van to be available. Very poor for such a big insurance repairer.

Eventually their van was available and my van was collected and delivered by low loader. Both drivers were professional and courteous.

When I inspected the repair it was very good but I was bitterly disappointed that a previous small scratch /mark in the same area of the main repair was ignored.
Considering that the whole offside of the vehicle was virtually resprayed, how unprofessional is it to leave minor marks.

I liken it to taking your car to a garage with a puncture and telling them it's not driving very well. They give it back to you saying engine is running fine !!!!!
Just check the engine and fix the puncture.!

I had no option in choosing the repairer but after my Google search of OC Motor repairs I felt reassured BUT after this incident I'm reluctant to recommend them.

Fantastic service, my car came back fixed & spotless.

OC handled the damage to my car in an exemplary fashion from the time I reported that someone had run into my car (in a Tesco supermarket!) to the day it was returned in its original condition. Communication was excellent and I was updated at every step. I was very impressed by their own repair centre in Teesside (the very same building I spent 20 years of my working life!) and the brand new loan vehicle. Highly recommend.

Came dropped off hire car and picked up my van 2 weeks later dropped of van first class service all round phoned with updates

Excellent service and brilliant communication, from start to finish. Work completed in a really quick time too. Excellent thank you

Efficient professional service

This element of my insurance claim was very smooth with a date agreed for collection, a Courtesy car delivered and clear areas for the work identified. Return of my car and collection of the courtesy vehicle was also slick and professional. Very happy with the repair work done and those involved in the process.

Very efficient and friendly service. Prompt collection and repair of vehicle.
Regular updates on progress and vehicle returned in pristine condition.
Thoroughly recommended.
Thank you.

They are very friendly and efficient. My car was collected promptly and returned on time all fixed which was a great relief as it could have been written off so can’t fault them at all.

No complaints, easy book in and drop off process, hire car for the duration of the repair and I had my car back in 9 days. The repair was good, everyone had commented on how well it has been done. The only comment I would make to improve on customer service would be to maybe have a bit of communication about an estimate of how long the repair might take. I had a text to tell me to book in when I was going to collect my car once it was completed, but it would have been helpful to have an idea ahead of time to plan.

The repair itself seemed fine and communication regarding arrangements was fine (when communicating directly with OC Motor Repairs and not my insurance company). However, the interior, which was previously spotless, came back in a mess. It had apparently been cleaned in a half-hearted manner leaving the plastic trim/dash and windows smeared, and the leather seats marked. I came home and spent two hours cleaning it and it’s still not back to how it was before it went in for the repair.

They were brilliant, they picked my car up and drop a loan car to my house
They did the work in under a week and it’s perfect
I don’t know the lady’s name who I meet when I picked my car up but she so helpful
Thank you all

Car was collected on time. Curtesy car was clean. Collection of vehicle straight forward.

Local to me . Was kept informed throughout the repair process. The job itself was done to a high standard very pleased

Vehicle collected on time and delivered back on time repair carried out to a high standard staff very helpful.

Couldn’t fault them really friendly staff repair carried out quickly and efficiently and very happy with the work carried out