Offe Avis 3

Ordered 3 items from Offe Market, including a baggu bag. The baggu bag was clearly not the same quality as the ones I bought from the official Baggu store (I had 4 at home), as the baggu logo tag was stitched improperly and the material was a lot rougher. So it seems like they sell items that did not pass QAQC. In addition, it's really difficult to reach customer service. Only 2 of 3 items in my order shipped so after more than a week of not receiving the third item, I tried cancelling my order and I received a response after 4 days saying that they couldn't cancel it since it was shipped. No, the item I wanted to cancel was never shipped.

not always the best with ship times, but overall good experience ad nice deals. I had an item missing and they responded resent it without fuss.

This is for Offe Market. I’ve made 4 purchases from them online.

Purchase #1
I ordered a sweater on 9/29/2025. It hadn’t shipped in 5 days so I checked the website and the sweater was still for sale. On 10/9 I sent an email asking for an update. The initial email said it’s still being processed and I’ll get the tracking info when it’s shipped. They followed up replying that same day saying it was oversold and they gave me a refund.

Purchase#2
I ordered a mystery box that is sold for $60 but claims to be worth $120. I calculated the products I received and it was worth under $50. They gave me $10 refund - that $10 was still worth less than what I paid.

Purchase 3
Had some jewelry from a company I like so I ordered. No issues

Purchase 4
Ordered some jewelry from the same maker as my last order as well as a few other things - 5 things in total. They didn’t all come in at the same time. I initiated contact and asked about the ring that didn’t have shipping info only to be told it was oversold.

Biggest issue - they did NOT contact me when they realized these items wouldn’t be shipped to me. They were both still on sale on the website days after I paid for them! The only reason I was informed that I wasn’t going to get what I paid for was because I reached out to customer service, otherwise they would have kept my money. Don’t do business with them, they are so unorganized that products are still for sale without fulfilling outstanding orders, they provide no updates, and attempt to steal from their customers unless they are direct confronted. They don’t know what customer service is.