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Support chat closed while I was still typing the ticket number.

When I reopened it, the new representative asked for the same screenshots from the beginning.

That was the point where it started getting irritating.

the conversation ended before anything was fixed, which ruined a quick session for me.

The website looked tidy until records stopped loading.

Same request number, different answer every time.

I submitted my ID photo and the profile remained pending. After that, there was no timeline displaying anyone had opened the file. A proper checklist would have saved the back-and-forth. I spent so long comparing the screens that my coffee went cold NO update.

Claimed the Friday reload on the phone in the queue at Tesco, tapped through, received the confirmation. Launched the app that evening and the promotional balance read £0.00 With no trace of the claim in the promo history at all.

The free spins email said they were ready. In the lobby, the reward tile sent me to a blank page, then chat asked for a screenshot I had already attached. Support still had the same old note afterwards.

Jordan from contact form was polite, but answered the wrong problem. I queried why a withdrawal was stuck; the response explained how to reset my password. That was the point where it started getting irritating.

Cashback showed on the account banner late Wednesday. Oddly, the rewards area remained empty after relogging. That turned a small reward into homework. I probably wouldn't have minded if the site had simply shown one accurate status

My experience was fine at first. Then the slot list seemed bigger before registration, and the rest of the session turned into a hassle.

honestly, The first session was fine, which is why I gave the site another chance. Over the next week I had login loops, missing history and a delayed withdrawal. None of the problems was huge by itself, but together they became exhausting. I spent more time checking account pages than playing, when the account finally refreshed.

I won GBP 130 on Dead or Alive 2 late one night and requested it to Skrill before bed. Next morning the withdrawal wasn't in the history and the balance was back to what it'd been before the win, minus the win entirely. Panicked a bit, raised case #7870.
Turned out a 'system reversal' had put it back and I had to request once again.
It did pay the following day, but seeing the money just gone off the account first thing was not a nice way to start.

Buffalo King appeared in search, but opening it only returned a grey loading box. Recently played still added it anyway, which made the lobby even more confusing. The status did not explain the next step.

cashout STILL pending, day seven.

Autoplay settings reset after every page change.
I turned it off twice, then watched it flip back on when the lobby reloaded.
That is the sort of glitch that makes me tense. Nobody should need three chats for one obvious answer.

The game search is messy. Typed “book” and got six unrelated slots first, while the actual game came up as unavailable.

Damien from in-account message was polite, but answered the wrong problem. I asked why a withdrawal was stuck; the reply explained how to reset my password. I had to check the page.

Cashier fee appeared only on the final screen.

i requested £63 through Visa on Friday afternoon. The withdrawal stayed pending until support moved it to review. Adam said verification was complete, then another agent requested the same bank statement again. Support called it a processing delay. That rather defeats the point of setting a limit.

The bingo caller handled a false claim calmly, but the hall gave no clear pause signal. People kept marking while staff were checking the card, then everyone argued.