Officeworks Avis 

This store offers an impressive range of products that you won't find in any other shop in Australia, making it a fantastic choice. However, the customer service often leaves much to be desired, particularly with the printing service. The staff lacks sufficient knowledge about printing options, aside from basic A4 paper and photos. It raises the question: why offer these services if there aren't knowledgeable staff to support them?
On one occasion, a staff member told me, "This is our policy; we can't print on glossy paper because it jams the printers!" It seemed he created this policy on the spot to avoid printing my stickers for some unknown reason. When I inquired if this was an Officeworks policy or specific to their store, he hesitated for a moment before responding, "It's just ours!"
Additionally, with the school rush in full swing today, the store was extremely busy. It would make sense to extend the opening hours instead of having staff become aggressive towards customers.

Just waited 15 minutes in line whilst watching young worker not serve only to be told I need to do photos online and come back to pick them up.

I needed to ask an Officeworks staff or customer service member a simple question (which customers often have). I checked the internet for the East Victoria Park WA phone number and found it easily on a number of sites - so it's posted in many places which is a great thing. BUT no one had the courtesy to answer the phone. Coles group, the owner, has the audacity to expect customers to listen to a recorded message with no option to speak to customer service. There is No option to be put on hold if all staff members are busy. What happened recorded messages that put the customer on hold and say"all staff are busy and will answer your call as soon as possible?" What happened to a little customer service, a little decency? The rudeness of companies and monopolies like Coles is appalling!
The recorded message had the cheek to tell the customer to come in-store for help.
Shame on you Coles! Customers, vote with your online accounts and share online any genuinely appalling customer service experiences you have. More and more companies are passing everything onto automated responses, AI, and think technology can do it all. Not so! These companies need to deliver some customer service, be accountable and demonstrate ethical practices. Enough is enough!

I placed two orders from Toowoomba Qld to be delivered to Dalby Qld less than 1 hour away. Two orders placed on 15th January. It is now the 30th of January still no delivery and I have had 4 calls through to them. They are having to redirect back to the store they came from being Toowoomba and I am having to go pick them up. They will not supply me the goods today so I can pick them up on no I have to wait for the delivery to go back to the store with the original stock and I am told it will take another 2 days. These goods were prepaid on the 15th of January.

Every time I have been to Officeworks, the staff at Bondi Junction and Rosebery have been invaluable, happy and professional. Customer Service was excellent. Today was a classic example @ BJ: the two young men called "Will" were kind to me. It was amazing. I had a walking stick, and they helped me so much. God Bless them Both.

Ordered a Samsung FE+ and paid $747 for it. Picked the tablet up, installed my Apps and files. My husband pointed out I'd received the $547 FE. Took the tablet back and the manager said I'd got the FE as per the receipt. When my husband pointed out that I'd wanted and paid for the FE+. The manager agreed I'd paid $747 but for the FE. My husband then pointed out that the FE was on their shelves and online at $547 and the FE+ likewise was listed at $747. The manager wouldn't budge so my husband insisted on a full refund. We then bought the FE+ at $747.
Very poor customer service.

WELL YOU ratbags. WHERE IS MY ORDER?????
9181619090583
You dont know do you. Ordered on thursday 16th Jan
Site said overnight delivery.
Package sent from Redlands, WHY WHEN I AM IN NINGI LOCAL AREA ???????
caboolture recievedd on of four sheets of Foam board
WHY WERE THEY NOT PACKAGED TOGETHER ?????
What a pack of ratbags you are. No place on website to complain and you Bastard dont answer your phones.
Well I have given instruction to all my company staff to delete the Officeworks a/c form there computers.
We will never again use you service (oops What service)
Find my delivery NOW or face possible legal action.
This massive delay is coting our company delayed completion fees which we be invoicing you for Via our legal dept Failure to respond, we will send you an invoice for the fees. Failure to pay will result in all matters to all CREDIT REPORTING AGENCIES.
You wont like that as a bad and put your future borrowing powers in jeopardy.

HAVE A NICE DAY

Once again officeworks policies let them down. Once again I thought I’d give them another chance, but this is the last chance. I thought I’d try them on the soda stream exchange this time and told them I would like to open two of the boxes that looked like it had been opened to ensure the product was intact and they said I was unable to. ‘It wasn’t policy’. I had explained that I have had an issue before of products not being to intact. No budging from them. I turned and left and went straight down the road where I could do this transaction without the ‘policy’ getting in the way.
Guess what Officeworks you are not the only ones that do what you do, previously having poor experience with a few other goods over different visits. I am now done with you. I’d prefer to go to the competitors who are in some circumstances more reasonable or the same in price with a much better customer experience, where policies don’t get in the way.

I had to get electrical plans printed and spent 1.5 hours fussing around - by the time I waited in a queue and got to the counter and I was told they couldn’t do it I needed a usb, I didn’t have my laptop with me and I was desperate I spoke to someone else and they basically said file was too big and I left very frustrated.
On the way home went to Taren point office works and was so lucky to come across Ilaria who printed them in minutes and explained what I need to know for another time. She was particularly outstanding and obliging and helped me with a host of other documents so effortlessly

The company has joined all the others into corporate contemp for people by not having a website that's worth a cracker and prevents people contacting them to see if a product is in the store. So I've added Officeworks to my growing list of businesses to be treated the same way they treat me. If you won't allow potential customers to make contact, you're effectively preventing them from buying and sending them to your competition. So, goodbye for good, and good riddance.

Southport store
Customer service is zero & outright rude
Printers often out of service

I have problem with Lenovo computer and 17 of Dec 2024 I send to Carnegi office work for repair Today 3 of Jan 2025 my comp still in Carnegie shop
I thing it's very bed service And I never come to Office Work
Igor Kligerman

Will never shop here again. My computer died in less than 10 months. Took it back 7 weeks ago and have not heard anything from them. Absolute rubbish post purchase service. No way to contact other than go instore, only to be told they have no one from service team that can help.

Office Works Glebe have had a free parking provided there has been a purchase agreement in place for years and more recently they have added a credit card registration to the entry agreement with out signage advising that you use your credit card in store as proof that a purchase was made. On Monday 23/12/24 I entered the car park with visa card for the first time in years and made then decided to make payment in cash as part of my campaign to keep businesses cash friendly and then of course the system refused to allow my car to exit the car park.

I then had to pull over to one side to allow other customers to exit whilst I called the Divvi Car park security desk who insisted that my card number was not on the system and that I should use my card when entering the car park. Need I say any more than both

1. Office Works Glebe are out of line with the absence of signage rmeinding customers card to be used as condition of enry other go and park out side with you want to push your cash agenda

2. Divvi Car park security need to have a CCTV on the gate and / or staff with some sort of idea as to how to kindly assist customers calling about exit difficulties.
Yours Concerned
John W
Balmain
0416 020 400

Every experience I've had with Officeworks over the years has been excellent but that isn't the main point of this review.

I find it really handy that every item has the Country of Manufacture stated which helps me make ethical choices. More companies should do this

I am going to go 'against the grain' here, and give these guys a big thumbs up. The main reason is they NEVER give me any hassles whenever I return anything. Also though, I find the staff courteous, the prices reasonable for most things, and the one time I asked them to 'price-match' something, they did it with minimal fuss. I am quite surprised that they have such a low rating here.

I recently purchased a Cygnett 60W charger with 2x lightning cables for $99 from Officeworks Bayswater North, Melbourne, Victoria. Upon realizing I had bought the wrong charger (I needed a USB-C to USB-C charger and cords), I returned to the store with the charger, cords, and my receipt. Unfortunately, I had already discarded the box, which was torn into pieces.

When I first visited the store, a staff member informed me that I needed the box for a return. Despite explaining that the box was in pieces, she assured me it would be fine and that they just needed the box. However, upon returning with the torn box, the manager refused to accept the return, even though I had the receipt and user manual, and the charger had not been used.

While I understand that this may be store policy, I should have been informed of the specific requirements before making the effort to return with the torn box. I intended to exchange the charger for the correct one of the same brand and price point. I even suggested using another box or sending it back to the manufacturer for repackaging, but these options were not considered.

Additionally, the manager's tone was quite rude and unprofessional, which added to my disappointment. I have never encountered such an issue before and feel that the staff's response was unreasonable. I would have been satisfied with store credit, but instead, I feel I have wasted $99 and a lot of time and petrol going back and forth.

I hope this feedback is taken seriously, as it reflects poorly on the customer service experience at Officeworks. I believe more flexibility and understanding should be shown, especially during the Christmas period when packaging may not always be in pristine condition.

I am very disappointed in the handling of this issue.

Did a 2 hour click and collect order on Friday 29th Nov. The email confirmation said pick up Monday so I called to cancel as I needed items that day. I was informed I couldn't cancel until the items were received by the store! On Monday 2nd I again asked for cancellation - was told it would be. It's now 9th December and it's still not cancelled. Called the store, waited 20 minutes to speak to the manager as Mel said I had to speak to him. He never came to the phone so I asked her to ensure it's cancelled. I have no confidence it will be.

Officeworks Underwood is a fantastic place to shop for all office and stationery needs. The staff are consistently friendly and approachable, creating a welcoming environment for customers. Their willingness to assist ensures that every visit is a smooth and pleasant experience.

The store itself is spotless, spacious, and well-organized, making it easy to navigate and find whatever you’re looking for. This thoughtful layout not only saves time but also adds to the overall positive shopping experience.

A standout feature of this location is the self-service section. It’s incredibly user-friendly and efficient, making tasks like printing, scanning, and copying a breeze. I use it regularly and find the prices very reasonable for the convenience it offers.

Overall, Office-works Underwood combines excellent service, a clean and organised space, and top-notch self-service options, making it a reliable and enjoyable destination for all office-related needs.

I placed an online order with Officeworks on 20th November 2024. It was a big order for me and I had previously bought things from the store near me. The delivery was promised for Monday 25th November and I went to the office to wait for them to arrive. I am npt moved into the office yet as we have no desks or chairs. It is now 5th December and I have 4 items out of 11. I have called them every day and I have been promised several times that it is coming today and so far none of those promises have been kept. I am a stage 4 cancer patient and I cannot keep waiting all day with nothing to sit on. The customer service is appalling and I will never buy anything from them ever again. If I could give less than 1 star I would do it. I expected a much better experience than this. They should be ashamed...