Officeworks Avis 

the price match thing is a joke, i was hunting for a new phone, found one that was advertised for $100 less and showed this to them instore and they used an excuse that its a members only offer, i walked in to Telstra to buy the phone, i did not need to me a member i just paid for it and walked out

I ordered a desk 7 weeks ago- still no sight of it, every time I call for a refund I’m on hold for 20-40 minutes. Ridiculous.

This is a constructive feedback from a loyal business customer, I love everything you stock and the business plan, but your website is the worst among the major merchants. It lags and glitches constantly. You really need a proper redesign or debugging.

I honestly dread the online shopping experience. At home, I have a high-end PC so it’s more bearable, but at work it slows down my workflow a lot because the website either doesn’t load properly or throws errors during checkout.

I had this very nice man. His name was Neon. He works at the Cairns store. Amazing worker, he asked how my day was and everything. Awesome customer service especially with printing. He finished my printing perfectly no errors what so ever.

Customer service was excellent.
The service person Rich in the Pitt Street SydneyBranch is always friendly polite and very professionail.
Great service

A very bad experience with customer service at the printing counter. An unpleasant and unhelpful service ever.

Came to Carnegie to have photo printed as photo larger than normal.
Was at service desk for 20 minutes before being served.
Girl went to print photo, came back and told me it was going to take an hour for printing?
Came back well after an hour. I was told she tried to text me...checked phone no text.
I am still waiting and it's 1.20pm. Was just passed photo over counter with apology,but to envelope to protect photo,poor,poor

Wanted to print some photos off my phone and at 78 yrs of age I did not know how. Stood waiting for help at counter about 5 minutes. No customers around. Staff behind table had no idea I was even there. Helping me was a inconvenience for her. Smiles could be taught to all members working there, even male at cash counter I was paying for my Items. I deliberately ignored their attitudes and I kept my polite manners towards them as I was taught to as a child growing up…. Chadstone vic store needs more staff training. Maybe some lessons on how to smile and assist customers.

We have visited Officeworks at Trinity Gardens twice in the last few months. The first time was looking at laptops - found the staff had little to no knowledge about the product we were looking at and didn't care!
Second time was to purchase an Ethernet to USBC Adapter. I had researched online and had a couple of different models to look at. Walked in and there were two staff members in the area chatting (not about work) I showed on the photo of what I wanted to look at and he just pointed me in the direction. No assistance and given that they didn't have that one in stock (although website indicated they did) I had to work out if one of the others would work. Gave up and called my husband to have him check.
The checkout person was on autopilot with everyone which was annoying. Overall a poor experience.

I contacted online to ask about delivery times, as I needed the delivery by end of the week if ordering on a Monday. I was advised I would have the delivery by Friday, even the courier saying delivery between Wednesday-Thursday. Friday still no delivery and after 1 hour of ringing around to be told expect delivery next Monday or Tuesday. If we knew that from the beginning I wouldn’t have ordered projector screen from them. Very frustrating and impossible to deal with. Some overseas operators say someone will contact you but never happens.

Just be aware that if you use the Officeworks intranet, the information may be manipulated by them. For example, I noticed when I entered scott-rauvers.com into their intranet that it does not go to the website, but to another website. This is not only deceptive to customers but mis-direction and theft of information.
Proof of this deception can be found by doing a search for the video titled: Officeworks Australia Manipulates User Internet Traffic. This show proof of their deception. This is an act of misleading the public in plain sight. Are these people above the law?

Use them for work. Useless. I used them for som personal needs. Useless

On Tuesday February 10 at the Rothwell store, I received excellent customer service from Mel. She went above and beyond to help me with scanning of photos and then the selection a suitable frame. My experience I received was greatly appreciated because of her knowledge, advice and patience.

Shocking. I ordered an item to click and collect as was going to Adelaide (I live rural). In stock, ordered, paid etc. Went down and don't have stock. Even though they did at the time of order. Wanted to then cancel order, can't do that in store have to do it online. So came home and after being on hold for 41 minutes used my mobile to phone (whilst still on hold) and someone finally answered and I told them I had been on hold for ages on the other phone. Finally stoke to a human and told that they can't do the credit and cancellation so put through to customer service, oh yehah, on hold another 30 minutes, finally cancelled order and wanting for payment to be reimbursed. This was yesterday, then today at 4 pm get an email to say my order is waiting to be collected. NEVER AGAIN. I want a refund, I want it now and will not spend 2 hours in transit with them again. The postage for this one ink cartridge was going to be $25. Ridiculous. Lost my business.

I wanna marry officeworks ! When are we getting married!!!:D! So I could indulge in stationeries and papers notepads folders etc

Officeworks chooses to partner with the most despicable of couriers which has resulted in worsening health condition, a disabled child unable to attend schools and severe anxiety for said child
We shopped every store north of Melbourne when my son's device broke the day before school started . No one stocked the item we needed but we were assured delivery would be quick.
Team Global Express came up on my order and I immediately shuddered. Why would you not just use Auspost.
It was due for delivery Monday, no show. Tuesday no show. I called and let them know just how important this was. They didn't care
I requested notifications for progress.
Wednesday I got nothing. 3pm I was gone for 5 minutes to collect daughter
On the website it said driver will attempt contact... There was no attempt. NONE. I saw and spoke to him in the doorbell and he ignored me. My neighbour over the road could sign for it. . I called immediately and they told me it was back at the warehouse! I told them he literally knocked at the door 2 minutes ago!! No its back at the warehouse. I was raging so I hung up and used the chat. The chat claiming to be a person was a bot. At 3.36 I got a notification, good news, your delivery is on board and will arrive today 🤬🤬🤬 this is 36 minutes after the attempt.
I will be contacting the ACCC As this excuse for service has caused my son I imaginable disadvantage and angst! Give up and go home.

The click and collect system was a spectacular failure. When ordering one item that wasnt in stock, i was told it would be ready for collection in 2 hours. So i drive 45 minutes in the middle of dinner time to find out they didnt have it in stock. So the order was cancelled and the refund for over $250 will take 5 days. Meanwhile i still need the item with no money to purchase it.

Firstly, I sent a request to customer service two weeks ago and I am still waiting for a reply. I doubt that it takes that long to reply to an email, even if 'more than usual' requests are being received. This seems to be the standard reply anyway.
Secondly, it happened to me twice now that I bought a technology product (Logitech keyboard and Comsol hub) that stopped working just after 12 months of purchasing. And when I say 'just' I literally mean 3 or 4 days! Officeworks is very inflexible and does not allow any grace period, which is very annoying. It seems, they time their products to make it just beyond the 12 month mark so they don't have to replace them under warranty and you have to buy a new product.

Bought a projector it overheated stop working in the first 20 minutes of use they will not replace or refund they want to send it away for repairs will never buy from them again they sell rubbish and shit customer service beware at Shellharbour store

I ordered an iPad A16 on Monday, ETA Tuesday. A $39 price reduction was advertised on the Tuesday while my order was still in preparation. I rang the call centre to ask for the reduction to be applied to my purchase and was told the price would be adjusted when I collected the iPad. (No stock available locally so I ordered online).
On collection (after it was delivered to the store 1 day late), I asked for the price to be adjusted in accordance with the advice from the call centre and was told by 2 staff members that it couldn't be done. I posted on Officeworks Facebook page to say that the call centre had given me incorrect information and was told the only way to get the lower price was to return the product and reorder! A simple credit was beyond company policy. Officework prefers losing a customer to owning its mistake. Was it poor training? Given that store staff were adamant in telling me company policy is not to adjust prices, I believe that call centre staff may be trained to fob off customers without resolving the issue.