Offseasonlondon Avis 

Bought two dresses here as a birthday gift for my wife after she had been looking at the site for a few weeks. I was slightly unsure about choosing clothing for her, but the size information helped and both pieces fit her well. She especially liked the softer fabric and the fact that neither dress looked like something she already owned. The parcel also arrived in time for her birthday, which saved me a bit of stress.

I really liked the dress, but unfortunately the fit around the waist wasn't quite right when it arrived. I contacted the store and their customer service team was helpful and explained the size-exchange options clearly. They helped arrange a replacement, which I appreciated. The process was smooth overall, although I do wish the original sizing had been a better match.

I wish I had read these reviews. This company is AWFUL! The returns policy I checked before purchasing does not match the reality of the customer experience. I received the wrong jumpsuit after 2.5 weeks and the style was awful. I asked for a refund. Photo requested which I provided. Hadn't even tried it on as it was so bad. They offered me 15% refund and then a 25% refund based on the fact that the return would cost me 30-45£ so they would be doing me a favour. TERRIBLE TERRIBLE TERRIBLE. DO NO BUY. THEY ARE CHARLATONS!

I ordered a beautiful denim jumpsuit from this company I say ordered but this is not what I received. Shoddy fabric more pacamac than denim completely baffled by the sizing and shape of product. Now battling to get my money back

When I asked about a return they asked me to take pictures of the products vs explain how to return. They also tried to justify their sizing vs understanding it just doesn’t fit me. Very poor customer experience.

Very poor quality fabric
Looks nothing like the images
Battling to return item - no return address supplied. Nightmare

BEWARE of purchasing items from this company. Ordered 2 linen halter neck dresses in a medium size which turned out to be cotton and inconsistent sizing. Would say one was true to size and the other a small
The white was of poor quality and transparent
Returns require email correspondence with company and photographs that clearly demonstrate the faults so in my case this was not possible
Also have seen same dresses being advertised by other online retailers.i

DO NOT BUY FROM THIS COMPANY. Shoddy product, advertised as a linen 2 piece suite, when it arrived it was 100% polyester. Zipper not working correctly. Packaged it back up asked to return with a full refund as they offer a no hassel refund policy, only to be told that I needed to send a photo of what I was returning, of which I did and they came straignt back and offered me a 15% discount and to keep the product. I paid 79.95 for a shoddy product to be told they would refund me 11.99. STAY AWAY FROM THEM.

AVOID THIS COMPANY!!!

Don't be fooled by the claims of 'easy returns' - they are nothing but.

The items received looked nothing like the photos on the website. It was incredibly cheap looking poor quality, and very tacky. I contacted customer services straight away to arrange a return, only to be told that returning the item would cost me £50.

Instead of honoring their so called easy returns policy, they suggested I keep the item and offered me just 15% of my £110 purchase as compensation. That is completley unacceptabe.

I feel mislead by the advertising and the returns policy. I wouldn't reccomend this company to anyone unless you're prepared to risk being stuck with poor quality goods and an expensive return process!!