Very poor customer service , my tank was supplied via a 3rd party and after delivery it was found to be faulty so had to be sent back , kept ringing asking when was it being collected and asking about... Voir plus
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Unfortunately i had a problem with my tank and was very concerned i need not of been it was sorted out brilliantly by your company with in a-few days , a new tank supplied and fitted brilliant service... Voir plus
Would have given 5 stars if we had been advised of a delivery date. Great service otherwise, but we felt sorry for the driver who had been sent out in a too wide truck - even though we advised of la... Voir plus
L'entreprise a répondu
Huge thanks to Olly who went above and beyond to ensure our oil tank arrived in time to be installed. Super customer service. Thank you Olly for your kindness and understanding. Best wishes, Keren x
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'équipements de chauffage
- aussi dans
- Fournisseur de mazout
- Fournisseur de produits en plastique
- Grossiste
Écrit par l'entreprise
Oil Tank Supermarket is a One-Stop-Shop for Oil Tanks and accessories. Wide range of Plastic oil tanks, Steel oil tanks, Bunded oil tanks, Single Skin oil tanks, Fire Protected Tuffa Oil Tanks, Diesel Dispenser tanks, gauges, kits and other fittings. Premium range of Heating Fuel Oil Tanks with up to 12 Tear Warranty. Free Nationwide Delivery. Payment options available. Made in Britain.
Coordonnées de contact
25 Cottesbrook park, NN11 8YL, Daventry, Northamptonshire, Royaume-Uni
- 03301748550
- sales@oiltanksupermarket.co.uk
- oiltanksupermarket.co.uk
4,0
Bien
142 avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 11 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Réponse de Oil Tank Supermarket
Hello Peter,
Thank you very much for your order and your awesome review.
Best Regards,
Oil Tank Supermarket Service Team.
Ordered online
Ordered online, quick and easy.
Arrived 3 days later as stated.
Excellent quality, very pleased.
2 octobre 2023
Réponse de Oil Tank Supermarket
Hello,
Thank you so much for your order. Your review is appreciated.
Oil Tank Supermarket Service Team.
Didn't give 5* as delivered in back of…
Didn't give 5* as delivered in back of van with no tail lift.
170kg with 3' drop not ok
25 septembre 2023
Réponse de Oil Tank Supermarket
Hello Paul,
Thank you for you order and review. We are working hard on improving our Delivery Service.
Oil Tank Supermarket Service Team.
Next day delivery for urgently needed…
Next day delivery for urgently needed tank at great price.
Can’t ask for more
3 octobre 2023
Réponse de Oil Tank Supermarket
Hello Neil,
We really appreciate your order and thanks so much for your review.
Oil Tank Supermarket Service Team.
Réponse de Oil Tank Supermarket
Thank you Maureen.
We appreciate your order and review.
Oil Tank Supermarket Service Team.
Delivery
Ordering online was brilliant and exceptionally easy; when I phoned u with a query, the gentleman was very helpful and I was advised I'd get a phone call 30 minutes before delivery - great! However ... having waited in until 5.45pm, a few minutes after I then went out I was notified the delivery driver turned up; he said he hadn't been given my phone number. Fortunately I was able to arrange for someone to take delivery as a signature had to be provided. I've spoken with Oil Tank Supermarket so they are aware of my feedback prior to my review going live, here; they were fantastic but I think they were let down by their delivery service.
20 septembre 2023
Réponse de Oil Tank Supermarket
Hello Mrs Ainsworth-Smith,
Thank you for your order. We appreciate your honest feedback and we are working hard on improving our Delivery Service.
Oil Tank Supermarket Service Team.
Great service
Great service, best price and fast delivery. Would certainly recommend
22 septembre 2023
Réponse de Oil Tank Supermarket
Hello Mr Rees,
We really appreciate your order and thanks so much for your awesome review.
Oil Tank Supermarket Service Team.
Price was competitive and delv on time
14 septembre 2023
Réponse de Oil Tank Supermarket
Hello Stephen,
Thank you for your feedback.
We really appreciate your order and review.
Oil Tanks Supermarket Service Team.
Very good website and ordering
Very good website and ordering. Excellent communication and the tank arrived as described when expected.
21 septembre 2023
Réponse de Oil Tank Supermarket
Hello Paul,
We appreciate your order and a big thanks for this awesome review.
Oil Tanks Supermarket Service Team.
A friendly and efficient service and…
A friendly and efficient service and well priced
11 septembre 2023
Réponse de Oil Tank Supermarket
Hello Graham,
Thanks so much for your awesome review.
We really appreciate your order and feedback.
Oil Tank Supermarket Service Team.
Réponse de Oil Tank Supermarket
Hello Andrew,
Thank you for your feedback.
We really appreciate your order and review.
Oil Tanks Supermarket Service Team.
Tank’s capacity listed incorrectly
Tank’s capacity listed incorrectly, so delivered and 200litre shy of what its capacity should be. I’m now having to return the tank as there “best price guarantee” is a load of tosh and buying from TUFFA themselves is actually cheaper. They refused to price match the tank despite me having it on site. It took 5 weeks to be delivered despite advertising 3-4 weeks. All in all a terrible experience with shocking customer service and a waste of 5 weeks
As I can’t reply to your response I’ll edit my review, it was impossible for me to send you a price match before hand as I didn’t have another price for a 1400 litre tank. As soon as the mistake was noticed I gave you a price for the exact same tank from a different supplier. You refused to match it so today the tank was collected, which just shows the type of customer service provided, you’d rather no doubt spend as much to take the tank away than put would’ve cost you to just price match it. Adding to the inconvenience to myself and my customer.
19 juillet 2023
Réponse de Oil Tank Supermarket
Hi thank you for your feedback.
Apologies about the confusion for the nominal capacity of the product. This an honest mistake and we have now amended our website accordingly.
Regarding the price, we did not receive any price comparison request before the order was placed, which we require. Sorry if this has caused any inconvenience.
Once again apologies for any inconvenience caused, we appreciate the feedback and we will tighten our systems with this product range for the future.
Thanks,
Oil Tank Supermarket Team
Réponse de Oil Tank Supermarket
Hello Colin,
Thank you for your feedback.
We really appreciate your order and review.
Oil Tanks Supermarket Service Team.
Ignored all emails when asked about the…
Ignored all emails when asked about the warranty and getting proof of warranty card. Tank nearly got damaged on delivery as driver let young son operate the tail lift on lorry
18 juillet 2023
Réponse de Oil Tank Supermarket
Thank you for you feedback.
We would like to apologise if the experience was not to your satisfaction but we feel this review is not totally fair. Regarding the warranty issue, apologies for the delay as we are very busy and growing fast but feel we are coping with the volume admirably but in this case we did inform you that the product is warranted from the day of delivery for a market leading 12 years and have gave the link to register also at the factory.
We also need to look into the delivery situation and this will be looked into. We are sorry again , but feel a 1 star review is a little harsh in this instance.
Best Wishes
OTS service team
Ease of ordering and delivery as advised
25 juillet 2023
Réponse de Oil Tank Supermarket
Thanks for your feedback , glad to be of help.
Thanks for your custom.
OTS service team
Order processed promptly and delivery…
Order processed promptly and delivery as promised
12 juillet 2023
Réponse de Oil Tank Supermarket
Thanks for leaving your kind review. We are proud to be of service.
OTS service team
so nearly 5 stars....
Would have given 5 stars if we had been advised of a delivery date.
Great service otherwise, but we felt sorry for the driver who had been sent out in a too wide truck - even though we advised of lane narrowing at the start.
6 juillet 2023
Réponse de Oil Tank Supermarket
Thank you for order, Kay.
We appreciate your feedback.
Great price and longer than usual…
Great price and longer than usual warranty. The delivery driver was very cheerful and helpful. The only slight issue was we had no notice of delivery until 15 minutes before…luckily we were in. All in all a great company to do business with.
29 juin 2023
Réponse de Oil Tank Supermarket
Thank you for your order, Esther. We appreciate your feedback.
Excellent service would recommend
11 juin 2023
Réponse de Oil Tank Supermarket
Thank you Alan. We appreciate your order.
Happy with the product
8 juin 2023
Réponse de Oil Tank Supermarket
Thank you Mr Apps. We appreciate your order.
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