Oishya Avis 

109
•
TrustScore 4.5 sur 5

4,3

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Still have NOT received our order, placed 7 months ago. Beware of orders placed, this company is not responding, we are fighting to get our money back.

L'entreprise a répondu

Noté 5 sur 5 étoiles

The Kintsugi crockery set that I bought from Oishya are really beautiful and elegant pieces. I have bought many 'gold-plate designs over the years and these are by far the best. I absolutely love th... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Super excited having traditional knife from Japana. Didn't want to believe it (my boyfriend showed me one Japanese knife) but now I'm converted 😛 They are super sharp and wouldn't go back to my cheap... Voir plus

Noté 5 sur 5 étoiles

For starters, their customer service is excellent; Kamila is very considerate. Aside from the beauty of the razor-sharp Damascus steel blades, the handles are exquisite and elegant. Cutting has never... Voir plus

À propos de l'entreprise

  1. Magasin de couteaux
  2. Magasin d'ameublement et de décoration
  3. Magasin de plans de travail

Écrit par l'entreprise

Timeless and unique homeware and kitchenware for home cooks used by world’s top chefs. ​


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

109 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,3

Tous les avis

(109)

6 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

A worthy and beautiful natural wood product

Love the natural wood cutting board. An item to love and cherish but asking to find out how to care for it. Does it needs oiling with wood oil before use? Does it needs a quick rinse with water, dried before oiling?

Look forward to doing more custom with your shop. Good luck with your business. A lovely shop selling only masterpieces of domestic items.

23 juin 2020
Avis spontané
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Réponse de Oishya

Thank you so much Valerie for such kind words! As for the board maintenance, you should treat the board with applying a food safe mineral oil every now and then (you can also add the beeswax to the mixture but mineral oil alone should do the job).

Noté 5 sur 5 étoiles

Very quick to process and ship order…

Very quick to process and ship order however I would suggest they review shipping methods as Royal Mail handed off to Canada Post where it foundered for a few weeks without tracking or updates (Covid delays). A courier that serves end to end would be better. Not the sellers fault of course.
Knife is a beauty.

23 juin 2020
Avis spontané
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Réponse de Oishya

Thank you Chris! We're glad to hear that the knife arrived sound and well and that you love it :) Re courier choice - unfortunately due to covid many of our other courier choices are limited and don't allow shipment of particular goods to Canada, hence had to have it handled by RM via Canada Post.

Noté 5 sur 5 étoiles

Magnetic knife block

Purchased a magnetic knife block. Beautifully made, all communication from Japana Home was clear and product was delivered on time. I would recommend and use them again.

16 juin 2020
Avis spontané
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Réponse de Oishya

Thank you Scotty :)

Noté 5 sur 5 étoiles

I bought a nice wooden knife board from…

I bought a nice wooden knife board from Japana Home, one that stands up on the bench and you can attach knifes to without scratching them. It is a beautiful peace of art by itself and looks gorgeous in our kitchen. All my beautiful knives are now no longer hidden away and have finally found a good home. Thank you Japana Home.

10 juin 2020
Avis spontané
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Réponse de Oishya

Thank you Jurgen for such a beautiful review! All the best!

Noté 3 sur 5 étoiles

Dear Japana Team

Dear Japana Team
Nothing against the quality of the items ordered but the packaging was really borderline. I've received my shipment in a very bad condition and luckily nothing was deteriorated.
Based on the price of the items you should consider a better protection of your products. Don't hesitate to separate them and do multiple shipments if size and weight are very different. I know it could become more expansive but... I'm not sure if you should risk or gamble on the awareness of transport companies.
I'm ordering similar japanese items in an other website (US) and they are a more attentive on this transportation issue.
Based on this experience I will not take the risk in the future to purchase via your website.
Best regards, Luc

5 juin 2020
Avis spontané
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Réponse de Oishya

Hi Luc, we're really sorry the packaging didn't meet your expectations and happy to know that none of the products got damaged. If you could please send us the email with photos of the packaging on info@japanahome.com we will take a look and inspect what happened. We want you to have the best experience with us hence if there is anything we can do to correct it, please do let us know.
All the best,

Japana team

Noté 5 sur 5 étoiles

Super excited having traditional knife…

Super excited having traditional knife from Japana. Didn't want to believe it (my boyfriend showed me one Japanese knife) but now I'm converted 😛 They are super sharp and wouldn't go back to my cheap daily knives. You only need to practice a little bit as the shape is a bit different from the Western ones 🙂. But what is most important it's super pretty and you can feel and see craftmanship.

10 mai 2020
Avis spontané
Noté 5 sur 5 étoiles

I ordered a Deba

I ordered a Deba, and it's pretty awesome. Glides right through meat. Looks great on a magnetic knife stand.

16 octobre 2019
Avis spontané
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Réponse de Oishya

Thank you Laurel for such kind words!

Noté 5 sur 5 étoiles

Lovely products

Lovely products, excellent service.
Arigatou gozaimasu.
nmh.

8 octobre 2019
Avis spontané
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Réponse de Oishya

Thank you! We are glad you love our products :)

Noté 1 sur 5 étoiles

A terrible experience from beginning to…

A terrible experience from beginning to end. 4 weeks after my initial order of a knife block I was promised it the following week. It never appeared. Having then sent 2 further emails it was only after cancelling the order on PayPal did I receive further communication. I was given excuses that did not add up and led me to doubt the knife rack had ever been made, in spite of the fact I had been told it was on its way. I was offered discount and promised th E order would be prioritised. When I reordered the discount was insulting and I was asked if I wanted an alternative colour, as this would be quicker to make. I found the last part confusing as I had been previously told my intial order was enroute, leading me to doubt anything else I had been told. 7 weeks later I am back to square one. And would never buy anything from Japan again

23 septembre 2019
Avis spontané
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Réponse de Oishya

Hi Kevin,
We apologise for the situation once again. As we've explained you in the emails, we work with craftsmen and deliver handmade products and often, we have no control over human and other factors such broken saw at our carpenter's factory. The product you ordered goes through few complicated processes of shaping the steel cover, then undergoes a brass electrolytic passivation (to cover the steel in a real layer of brass), at the same time another craftsman shapes the wood and finally - attaches it to the cover. So many things may go wrong along the way - even at last stage! That's why sometimes things don't go as planned, and so I have informed you about that in our emails.
We have refunded you the money immediately as you requested. We really apologise we couldn't fulfil your order in the time convenient for you, but we can't (and don't want to) rush our craftsmen, as we respect the hard work they are doing.

We wish you all the best,
Kamila @Japana Home

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