I love shopping at OKA when I visit family in the UK from America. The designs are beautiful and the quality is exceptional. While we have other home stores the unique designs at OKA are special and... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Poor customer service, nobody offered to help upstairs while looking at pillows they were having their own conversation very loud while doing a stock take. When I did ask for help they helped but it w... Voir plus
L'entreprise a répondu
The OKA Chelsea store on Fulham Road is less of a shop and more of a total interior design experience. I spent hours browsing the three floors, and every corner is filled with gorgeous textures, laye... Voir plus
L'entreprise a répondu
Ross was incredibly helpful and assisted me in putting together a scheme for our master suite and cinema room. I highly recommend clients go to OKA Chelsea and ask for Ross! Suzie, a very happy cu... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Our beautiful glass-fronted flagship store is located in the heart of London’s design scene, a stone’s throw away from the stylish King’s Road, where you will find countless high-end fashion and interiors shops. Our entire collection of furniture and accessories can be explored across the three floors, with pieces styled in seasonal room sets. Explore our light-filled upper floors or our moodily lit lower floor, styled by our visual team to give you abundant inspiration.
Coordonnées de contact
155-167 Fulham Road, SW3 6SN, London, Royaume-Uni
- +44 20 7581 2574
4,4
Excellent
371 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Quick efficient ordering & delivery
Quick efficient ordering & delivery
Product met expectations
17 juin 2026
Réponse de OKA - Chelsea
Dear Debra,
Thank you for taking the time to leave your review. We're delighted to hear that you found the ordering process quick and efficient, and that your delivery met your expectations.
It's also wonderful to know that you're pleased with your purchase. Thank you for your kind feedback and support. We look forward to welcoming you back to OKA again soon.
Kind regards,
OKA
Fabulous staff
22 juin 2026
Réponse de OKA - Chelsea
Dear Rhian
Thank you for your wonderful review. We’re delighted to hear you received such friendly and helpful service from our Chelsea team, and we hope that you are happy with your purchase.
Your comments are truly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Réponse de OKA - Chelsea
Dear Customer,
Thank you for taking the time to leave your review. We're delighted to hear that you enjoyed the overall OKA experience, from the team and customer service to the atmosphere within our Chelsea store.
Creating a welcoming environment alongside exceptional service is something we strive for every day, so it's wonderful to know that this stood out to you.
Thank you again for your kind feedback and support. We look forward to welcoming you back to OKA again soon.
Kind regards,
OKA
When it’s a common experience to find…
When it’s a common experience to find no help whatsoever in a store today, my experience at Oka London was outstanding. Holly spent a long time helping me satisfy my requirements for two matching table lamps. Nothing was too much bother including unpacking items from storage to ensure the two lamp bases I chose were exactly what I wanted. Many thanks to all who helped.
14 juin 2026
Réponse de OKA - Chelsea
Dear Maxine,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Holly and the Chelsea team provided such exceptional service and helped you find exactly the right table lamps.
Going the extra mile for our customers is something we pride ourselves on, so it's fantastic to hear that Holly's dedication and attention to detail made such a positive impression. We'll be sure to pass your kind comments on to her and the rest of the team.
Thank you again for your support, and we hope you enjoy your new lamps for many years to come. We look forward to welcoming you back to OKA again soon.
Kind regards,
OKA
Friendly helpful staff at the Chelsea…
Friendly helpful staff at the Chelsea branch that went the extra mile to help. Would definitely recommend.
15 juin 2026
Réponse de OKA - Chelsea
Dear Kate
Thank you so much for your kind feedback. We’re delighted to hear about your experience in our Chelsea store, and we’ll be sure to pass your lovely words on to the team. It’s wonderful to know you felt so well supported.
We appreciate your recommendation and we hope to welcome you back again soon.
Warm regards,
OKA
Just the right lampshade for me!
I found the lampshade I saw online, which meant I could measure it properly within the shade where the lampholder was to see how it would fit a lamp I had from another brand. It was also on sale , so even better! Staff was friendly and helpful! Good experience all round!
13 juin 2026
Réponse de OKA - Chelsea
Dear Tess
We're delighted to hear that you enjoyed your visit to our Chelsea showroom. Our team are dedicated to providing excellent customer service, and we're thrilled that they were able to help you find what you were looking for.
We hope you enjoy your new lampshade!
Kind regards
OKA
Went in the store to get some…
Went in the store to get some furnitures and everyone was very nice and helpful. Ross answered all my questions very patiently and took time to make the best arrangements for me to purchase and pick up two stools that were the last ones left.
15 juin 2026
Avis spontané
Réponse de OKA - Chelsea
Dear Jiani
Thank you very much for your kind feedback.
We are delighted to hear about your positive experience in our Chelsea store and that Ross provided such helpful and knowledgeable assistance. It is always wonderful to know when our team are able to go the extra mile to support our customers.
Your comments are truly appreciated, and we hope you enjoy your new stools.
Warm regards,
OKA
The quality of products very fine…
The quality of products very fine indeed.
Niall was most informative about all the products and went above and beyond with service.
would purchase again from OKA.
12 juin 2026
Réponse de OKA - Chelsea
Dear Anne
We are delighted to hear about your positive experience in our Chelsea store and that you received such helpful and knowledgeable assistance from Niall. It is always wonderful to know when our team are able to go the extra mile to support our customers.
Your comments are truly appreciated.
Kind regards
OKA
Always ready to help
12 juin 2026
Réponse de OKA - Chelsea
Dear Susan,
Thank you for taking the time to leave your review. We're delighted to hear that you had a positive experience with our Chelsea team and that they were able to provide the support you needed.
We really appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
exceptional service
I had exceptional service from Isla and Ariana who are taking care of my account and orders. Thank you
Laila interiors
8 juin 2026
Réponse de OKA - Chelsea
Dear Customer,
Thank you for taking the time to leave such a lovely review. We're delighted to hear about your experience and will be sure to pass your kind comments on to Isla, Ariana and the Chelsea team.
We truly appreciate your support and look forward to continuing to work with you in the future.
Kind regards,
OKA
Excellent service
We love the Oka range….and all the staff are great….with a special mention to Salvo who always goes the extra mile
7 juin 2026
Avis spontané
Réponse de OKA - Chelsea
Dear John,
Thank you for taking the time to leave such a lovely review. We’re delighted to hear that you've had such positive experiences with our Chelsea team, and we'll be sure to pass your kind comments on to Salvo.
We truly appreciate your continued support and look forward to welcoming you back again soon.
Kind regards,
OKA
Réponse de OKA - Chelsea
Dear Customer,
Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience during your visit to our Chelsea store. We’ll be sure to share your feedback with the team, and we hope to welcome you back again soon.
Kind regards,
OKA
Good furniture but let down by delivery service
Well presented excellent furniture in the Chelsea store with helpful staff, however, badly let down by the appalling delivery service of our garden furniture. After a few changed delivery dates we had further changed timings over 4 attempts to delivery and assemble the furniture. These included damaging the fixings and having to change the table. Dirty old vans used by rushed delivery staff who apparently aren’t given enough time to deliver and assemble furniture. It’s a shame that OKA are badly let down by their delivery contractors.
5 juin 2026
Avis spontané
Réponse de OKA - Chelsea
Dear Mr Lingham
Thank you for taking the time to share your review. We are pleased to hear about your positive experience in our Chelsea store and that you received such helpful and knowledgeable assistance.
We are very sorry to learn of your disappointing delivery experiences. The service you described falls short of the standard we expect from our delivery partner.
Your comments will be escalated with our delivery partner to ensure the matter is addressed directly with the teams involved and that appropriate improvements are implemented.
Your feedback is invaluable in helping us uphold the high level of service our customers should expect from OKA.
Kind regards,
OKA
Outstanding service from Salvatore at Oka Chelsea
Salvatore is the best salesman we’ve dealt with. He solved all our issues with customer service and went above and beyond to help us. We’d bought furniture that turned out to be out of stock, and rather than leaving it there, he went the extra mile to track the pieces down in the warehouse. An amazing guy who clearly cares about getting things right for his customers. Highly recommend asking for him if you visit the Chelsea store.
2 juin 2026
Avis spontané
Réponse de OKA - Chelsea
Dear Kelly
Thank you for your lovely review. We are delighted to hear about your positive experience with our Chelsea store and your wonderful comments about Salvatore, it's lovely to know that he provided you with such exceptional service.
Your feedback is greatly appreciated.
Warm regards
OKA
The service was fantastic
The service was fantastic. We had multiple items ordered on various invoices and a complicated delivery as furniture was being shipped abroad.
Salvatore who dealt with us was fantastic and went above and beyond to help us and ensure everything went smoothly. He was always checking in and was always available .
16 février 2026
Réponse de OKA - Chelsea
Dear Mrs Ward
Thank you for your lovely review. We are delighted to hear about your positive experience at our Chelsea store and your wonderful comments about Salvo, it's lovely to know that he provided you with such exceptional service.
We do hope that you are happy with your purchases and we appreciate your feedback.
Best wishes
OKA
This item was not suitable and was…
This item was not suitable and was collected from me on 22/05, so over 10 days ago by now, by your couriers but I have had no confirmation that this has been received and no refund.
Please advise at your earliest convenience.
This is not the kind of customer experience I would expect.
20 mai 2026
Réponse de OKA - Chelsea
Dear Caroline
Thank you for taking the time to share your review and we are sorry to see your comments.
We can see that your return was receipted your return today and your refund has been processed, we aim to action refunds within 7 to 9 working days and today is the 7th working day from your collection on 22nd May.
We apologise for any inconvenience caused and please do not hesitate to contact our customer service team, on 03330 042042, should you require any further assistance.
Kind regards
OKA
Book cases
I orderedthree book cases. The delivery was organised and they were delivered punctually by a helpful team who removed the packaging. I am pleased with the book cases. Thank you.
14 mai 2026
Réponse de OKA - Chelsea
Dear Ron
Thank you for taking the time to share your experience and are pleased to hear that everything went smoothly with your delivery and you are happy with your bookcases.
We appreciate your feedback and hope to welcome you back soon!
Kind regards
OKA
The help and assistance provided by…
The help and assistance provided by Salvatore Maione was outstanding.
22 mai 2026
Réponse de OKA - Chelsea
Dear James
We're happy to hear that you had such a positive experience in our Chelsea shop and received such friendly and helpful service from Salvatore.
We appreciate your kind words and look forward to your next visit!
Kind regards
OKA
Réponse de OKA - Chelsea
Dear Dr Weindling
Thank you for sharing your experience. We’re thrilled you received such friendly and helpful service from our Chelsea team and we’ll be sure to pass your kind words on to them.
Your comments are truly appreciated.
Warm regards
OKA
Pleasant customer service in the Fulham…
Pleasant customer service in the Fulham Road Store, delivery fine
16 mai 2026
Réponse de OKA - Chelsea
Dear Lynne,
Thank you for your kind feedback. We’re pleased to hear you received pleasant customer service in our Fulham Road store and that your delivery experience went smoothly.
We appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
OKA
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.