OKA - Chelsea Avis 

Not good customer experience. I received an email stating that my online order could not be filled, despite the items being in store. I buy the items in store, I’m told a refund has been processed on the order but the refund doesn’t appear and I then receive emails prompting me to collect the order in store. I phoned the shop who didn’t help at all and then I phoned customer services who said they would process a refund. No explanation. An absolutely chaotic system.

Amazing customer service from Sarita- above and beyond!

The staff were super helpful and friendly which made for a very pleasant
experience. .

I was charged for 5 pillows and bought only 4 both covers and gill

I bought so many things from OKA I absolutely love their style and design. The customer experience can be a bit tricky so I would go to Chelsea and find Salvo who is the best and will help you with anything. Design wise look for Brooke at Chelsea as well she is amazing and did my entire living room.

Stunning service with a smile from Carina, great with trusty second opinions and general good vibes + energy. Thank you! I felt so looked after too, much appreciated :)

I’m writing to express my disappointment regarding a recent experience with your Chelsea store.

Five months ago, I purchased a goblet glass which now shows a clear manufacturing defect, a circular protrusion (not a chip) has formed inside the bowl of the glass. When I raised this concern with your manager Kate, I was met with a dismissive attitude and no sense of customer care. She repeatedly insisted the glass was chipped and spoke to me in a condescending manner, as if I were a child. I found this both unprofessional and insulting.

As someone who has spent thousands of pounds with OKA over the years, I am shocked that replacing a single faulty glass is considered out of the question. This experience, combined with what I feel is a noticeable decline in product quality despite consistently high prices, makes me question OKA’s current business model and customer values.

Very helpful staff and beautiful products.

fabulous shop in Chelsea with very helpful staff

Michelle was excellent and even though my purchase was small and at closing time I wasn’t rushed.

Brilliant shop, Brilliant products, Wondaful Staff, specially Salvatore who spends time to go through items and tries to find suitable choices.

I had a very good sales assistant who was extremely informative and went out of her way to be really helpful!! Very unusual today!!

I visited yesterday to look for ideas to brighten up the sitting room. The sales assistants were all well informed very helpful and I left feeling very happy with my purchases.

Well informed friendly staff and gorgeous product range

Quick and easy since the item was in stock and relatively easy to transport.

Very helpful and attentive customer service regarding the faux flowers