Delivery was made all together. Excellent service by the two men who delivered the goods William and Magic! They were both very polite, jovial and went over and above to ensure we were happy with go... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementNorthumberland Street 39, NE1 7DE Newcastle upon Tyne, England, GB
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Lisez les avis des autres
I wrote a review about my experience with the company OKA in Fenwick department store. Because of a misunderstanding, a message from the member of staff, I missed the call. I want everyone to... Voir plus
L'entreprise a répondu
Absolutely fantastic service at Oka in Fenwick Newcastle. Such a beautiful brand. Highly recommend Chris who served us. Definitely worth a visit. We will be back!
L'entreprise a répondu
Chris and Izzy were knowledgeable about Oka products and listened to my criteria for purchasing an armchair. I usually buy from Oka online but it was good to have an in-store interaction so I'll be po... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We’re continuing to make our northern mark - this time in the heart of Newcastle, with a new concession at Fenwick, one of the UK’s most iconic department stores. Located on Fenwick’s renowned furniture floor, the new OKA space will showcase our carefully curated collection of furniture, homeware, textiles, and lighting - all designed to help customers create homes full of character, comfort, and individuality. Keep checking back for updates on our opening plans – or sign up to our emails to be the first to hear about the exciting celebrations we have in store.
Coordonnées de contact
Northumberland Street 39, NE1 7DE, Newcastle upon Tyne, England, Royaume-Uni
- 01916 911532
4,6
Excellent
23 avis
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Great service
Chris at the Newcastle store gave good informative information and advice making our visit a success.
15 mai 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Oka Fenwick Newcastle
Absolutely fantastic service at Oka in Fenwick Newcastle. Such a beautiful brand. Highly recommend Chris who served us. Definitely worth a visit. We will be back!
13 mai 2026
Avis spontané
Réponse de OKA - Newcastle
Dear Charlotte
Thank you very much for your lovely review. We’re delighted to hear you received such fantastic service from Chris at our Newcastle concession. We are committed to providing exceptional customer service, and it's wonderful to know that Chris's expertise made your experience so enjoyable.
Your feedback is greatly appreciated and will be happily shared and we look forward to welcoming you back soon.
Warm regards
OKA
An apology
I wrote a review about my experience with the company OKA in Fenwick department store.
Because of a misunderstanding, a message from the member of staff, I missed the call.
I want everyone to know that they were completely unaware that I don’t use voicemail.
The items I purchased were extremely well packaged and protected when delivered.
The customer service is exceptional.
The staff members were very friendly and helpful.
7 mai 2026
Avis spontané
Réponse de OKA - Newcastle
Dear Duncan
Thank you for your kind words. We're so pleased to hear that you received such friendly and helpful service from our Newcastle store, and that your items arrived securely packaged.
Your feedback means a lot to us and we hope that you are happy with your purchase.
Warm regards
OKA
Exceptional delivery service
Delivery was made all together. Excellent service by the two men who delivered the goods William and Magic! They were both very polite, jovial and went over and above to ensure we were happy with goods. All unwrapped and packaging taken away. Although make on one table hoping oka sort out quickly. It’s not often you get such wonderful service. Also shout out to Chris and Izzy at Oka Newcastle for making our buying experience relaxed and informative. Thank you l. Would definitely recommend Oka to my family and friends.
2 mai 2026
Réponse de OKA - Newcastle
Dear Patricia
Thank you for sharing such a lovely review. We’re delighted to hear you received such fantastic service from Chris and Izzy at our Newcastle concession. It's wonderful to know that their expertise and dedication made your experience so enjoyable and we will be sure to pass your kind words on to the team.
We're also pleased that your delivery went smoothly, and we can see that you are in contact with our customer service team regarding the mark on your side table.
We truly appreciate your recommendation and are grateful for your support.
Best wishes
OKA
Chris and Izzy gave great customer service
Chris and Izzy were knowledgeable about Oka products and listened to my criteria for purchasing an armchair. I usually buy from Oka online but it was good to have an in-store interaction so I'll be popping in again. I also couldn't believe that my chair was delivered the next day.
30 avril 2026
Avis spontané
Réponse de OKA - Newcastle
Dear Genni
Thank you for your lovely feedback. We're delighted to hear that you had a pleasant visit to our Fenwicks Newcastle concession. It's wonderful to know that our team provided fantastic service and that your armchair was delivered so promptly.
We thank you for your support and hope that you will visit us again soon.
Kind regards
OKA
So well presented
So well presented. Just tempted me to look at more. Everything looks so stylish and put together. Which helped me see how the sofa would look - which was complete opposite to what I thought I wanted. Chris was extremely helpful in putting a look together for me. Sold!!!!
24 avril 2026
Avis spontané
Réponse de OKA - Newcastle
Dear Customer,
Thank you for your lovely feedback. We’re delighted to hear about your experience in our Newcastle store, and we’ll be sure to pass your kind words on to Chris and the team.
It’s great to know you found inspiration during your visit, and we hope to welcome you back again soon.
Kind regards,
OKA
Beautiful mirror
Beautiful mirror. Very helpful staff at Fenwick, Newcastle. Mirror arrived safely and we were kept informed of delivery. Great experience.
24 mars 2026
Réponse de OKA - Newcastle
Dear Suzanne
Thank you for your lovely feedback. We're so pleased to hear that you received such friendly and helpful service from our Newcastle store and that you are happy with your Mirror.
Your kind comments are greatly appreciated and will be happily shared.
Best wishes
OKA
Exceptional Service from Izzy at Oka Fenwick Newcastle
I had a fantastic experience at Oka in Fenwick Newcastle thanks to Izzy. She was an absolute pleasure—so patient, kind, and genuinely helpful while I made my decisions. She even used AI to show me different styles, which made everything so much easier as I was quite indecisive. I spent nearly four hours in store and never once felt rushed. Such a lovely experience and truly exceptional service!
4 avril 2026
Avis spontané
Réponse de OKA - Newcastle
Dear Serene
We appreciate you sharing your wonderful experience at Fenwick Newcastle. We're so pleased to hear that Izzy was so patient and helpful during your visit and the AI assistance was beneficial.
Thank you for your positive feedback and we hope that you will visit us again soon.
Kind regards
OKA
Very helpful staff in Fenwick Newcastle…
Very helpful staff in Fenwick Newcastle quick delivery delighted with my purchase
18 mars 2026
Réponse de OKA - Newcastle
Dear Mrs Rogers
Thank you for your lovely feedback. We're so pleased to hear that you received such friendly and helpful service from our Newcastle store and that your delivery arrived promptly.
We are thrilled you are happy with your purchase and hope that you will visit us again soon.
Kind regards
OKA
Choosing cushions!
I’m trying to choose cushions & went into Oka Newcastle & saw Issy. She was exceptionally helpful making suggestions & showing me computer generated photos on the computer of how they would look on my sofa which was brilliant. I have been in previously looking at tables & Chris was excellent to do a great team in Fenwicks! Highly recommend.
30 mars 2026
Avis spontané
Réponse de OKA - Newcastle
Dear Susan
We’re delighted to hear you received such fantastic service from our Newcastle concession. It's wonderful to know that Issy's expertise and dedication made your experience so enjoyable and we will be sure to pass your kind words on to Chris, Issy and the wider team.
We truly appreciate your feedback and thank you for your support and recommendation, and hope that you will visit us again soon!
Warm regards
OKA
Girls in Newcastle fenwicks absolutely…
Girls in Newcastle fenwicks absolutely delightful . Nothing too much trouble!
22 mars 2026
Réponse de OKA - Newcastle
Dear Mrs Ciliberti,
Thank you for your lovely feedback. We’re so pleased to hear about your experience in our Newcastle Fenwick store, and we’ll be sure to pass your kind words on to the team.
We hope to welcome you back again soon.
Kind regards,
OKA
Excellent service with sofa purchase in…
Excellent service with sofa purchase in store and delivery too.
14 mars 2026
Réponse de OKA - Newcastle
Dear Adrienne,
Thank you for your kind review. We’re so pleased to hear everything went smoothly with your purchase and delivery.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
OKA
Beautiful quality rug
Viewed the item in Newcastle and follow up Customer service friendly and helpful, delivery was efficient with a choice of when to receive the item. THe quality of the rug is lovely although a little pricy compared to some similar items
10 mars 2026
Réponse de OKA - Newcastle
Dear Caron
Thank you for your kind words. We're so pleased to hear that you received such friendly and helpful service from our Newcastle store and our customer service team. We are delighted that delivery went smoothly and you are happy with your Rug.
Your feedback means a lot to us.
Best wishes
OKA
What’s not to like?!?!
What’s not to like? Great design and service. Don’t go anywhere else for home furnishings. Oh, the team are uber helpful too! You really can’t ask too much of them. Thanks Annie et al!
4 mars 2026
Avis spontané
Réponse de OKA - Newcastle
Dear Robert
We appreciate your fantastic feedback! We're delighted to hear that you enjoy our product designs, service, and the Newcastle team's helpfulness. It is always wonderful to know when our team create a positive and memorable experience.
Thank you for your continued support!
Warm regards
OKA
Helpful and informative staff
Helpful and informative staff
Great sofas, goid price, prompt delivery. Really pleased with look and quality of the two sofas we bought.
17 février 2026
Réponse de OKA - Newcastle
Dear Philip
We’re so pleased to hear that your visit to our Newcastle concession was such a positive and enjoyable experience. It’s lovely to know you’re so happy with your Sofas.
We really appreciate your kind feedback and hope to welcome you back again soon.
Kind regards,
OKA
Fantastic Service
Victoria in Fenwicks OKA Newcastle provided the most excellent customer experience. We were looking for a cushion to support my Mum's spine, and Victoria provided a full range for us to try, including varying cushion pad sizes. She provided an excellent and patient service throughout. We also bought a set of placemats/coasters, and again Victoria offered a number of options. A beautiful concession with first rate service. Highly Recommended.
14 février 2026
Avis spontané
Réponse de OKA - Newcastle
Dear Susan,
Thank you very much for taking the time to leave such a thoughtful review.
We are truly delighted to hear about your experience and that Victoria was able to provide such attentive and patient assistance. It is especially rewarding to know that she helped you find the right solution for your Mum, as well as supporting you with your additional purchases.
Your kind comments are greatly appreciated and will be happily shared. Thank you again for your recommendation.
Kind regards,
OKA
"Five stars for the exceptional service…
"Five stars for the exceptional service from Victoria at Oka in the Fenwicks store in Newcastle.
Shopping for interior pieces can be stressful, but Victoria made it effortless helping me choose a lovely sofa and cushions for my living room.
It's rare to find such genuine, personalized care these days,Oka is lucky to have such a lovely lady so if you're looking for someone who truly understands design, ask for Victoria.
5 décembre 2025
Avis spontané
Réponse de OKA - Newcastle
Dear Philippa
We’re delighted to hear you received such fantastic service from Victoria at our Newcastle concession. We are committed to providing exceptional customer service, and it's wonderful to know that Victoria's expertise and dedication made your experience so enjoyable.
We truly appreciate your feedback and will ensure that this is shared with Victoria, and the wider team. We thank you for your support and wonderful comments and hope that you will visit us again soon!
Warm regards
OKA
Annie and Izzy made our shopping…
Annie and Izzy made our shopping experience a delight.
With a knowledgeable and supportive approach they were exemplary
30 janvier 2026
Avis spontané
Réponse de OKA - Newcastle
Dear Robert
Thank you for your wonderful review. We’re delighted to hear that your visit to our Newcastle concession was such a positive one. It’s wonderful to know that Annie and Izzy provided the care and attention needed to make your visit so enjoyable.
We truly appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
Lovely side table it looks perfect
Lovely side table it looks perfect
Fast delivery
Good value for money
Very pleasant and helpful staff at Newcastle store
26 janvier 2026
Réponse de OKA - Newcastle
Dear Kim
Thank you for your lovely review. We’re delighted to hear that you enjoyed your visit to our Newcastle concession and that the team made such a positive impression.
We're so pleased to hear that delivery went smoothly and that you are happy with your new Side Table.
We truly appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
Staff are a credit to Oka
Such friendly, helpful staff at Oka Fenwick Newcastle. Christopher and team made my visit a dream! Christopher went out of his way to help with my purchases.
The way they curate the space is fabulous, nothing is too much trouble even when busy.
28 janvier 2026
Avis spontané
Réponse de OKA - Newcastle
Dear Julie
Thank you for your wonderful review. We’re delighted to hear that your visit to our Newcastle concession was such a positive one It’s wonderful to know that Christopher, and the team, provided the care and attention needed to make your visit so enjoyable.
We truly appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
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