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2,8
4 avis
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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This is a continuation of a previous review. I still haven’t received a reply for my return. I have received a cancellation. Julie is supposedly working on why I haven’t received a response to me return. I have no hope at this point.
Terrible customer service. Awful product with 2 endocrine disrupter in it. Do not purchase from this company.
Customer service sucks. I canceled my subscription online but they require a phone call which I couldn’t take because I screen my calls and when I’m working I can’t take personal calls. I chatted with them and I’ve received multiple emails trying to convince me to keep my subscription but I just want to cancel. I already said I didn’t see any difference why would I continue to use something that doesn’t do anything for me. I’ve been using it over a month twice a day and no difference.
Réponse : Okoaskin
We understand how frustrating it is to go through multiple steps just to cancel, especially when you’ve already made your decision. We’re currently working on improving our system to make cancellations much simpler and not require additional steps like phone calls.
Regarding your subscription and refund, if this has not yet been fully resolved, please reach out to our support team again at hello@okoaskin.com, and we will make sure your case is handled as quickly as possible.
Thank you for your feedback—it truly helps us improve.
If I could give no stars or negative stars I would.
I signed up for the wrinkle cream subscription and received my 1st bottle and it did nothing except leave a white film on my face that I didn’t see until people would point it out to me. This happened 3 separate times and it did nothing for my wrinkles. So I went into the site to cancel and a pop up message comes up saying they want more info for why I’m cancelling and say someone will call me within 24 hrs. I called them and each time it says there’s no one to take the call. I left a message. I emailed them 3 times. I finally got a text from them and told them what was happening and the response was to use the link sent to cancel which send you right back to the same place and the same message that they will call you. When someone finally responded to my email it was also the same message to follow the link and now after two weeks, 6 emails, 4 text conversations, 3 phone calls the subscription is still active and I have to escalate it to the credit card company. I’m livid. This company is a total scam company. Product doesn’t work. Links don’t work. Customer service is a joke.
DO NOT BUY ANYTHING FROM THEM.
Réponse : Okoaskin
I’m really sorry to hear about your experience - this is not the experience we want anyone to have, and I completely understand your frustration.
Regarding the white film, we recommend applying a moisturizer beforehand, as this can help the product absorb more evenly and prevent any visible residue. That said, we appreciate your feedback and understand how frustrating that experience must have been.
More importantly, we sincerely apologize for the difficulty you encountered while trying to cancel your subscription. This should be a simple and smooth process, and we’re actively working on improving it.
Unfortunately, we’re not able to reach out to you directly from this platform. If your subscription has not yet been canceled, please contact us at hello@okoaskin.com, and we will make sure this is resolved for you as quickly as possible.
Thank you for bringing this to our attention, and again, I’m very sorry for the inconvenience caused.
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