Oldglorybank Avis 

I have found out from sources that this isnt a bank and they have bad reputation and as well are struggling with finances and other matters also customers who.had open an account had been removed from overdraft is a violation of customer rights by constitution of the u.s. they ban them from overdraft and poor ratings are already showing up about it this is a bad place to call it old glory bank I use to have one other bank that gave me overdraft and they also had whats called mypay you cam get up to max amount before payday comes 2 days early too as well sometimes mypay can give you up to $500 depending on how long you are with that account open this is very good options old glory bank doesnt do that stuff like that which shows not good banking relations they banned me from overdraft permanently and are preparing to close my account they are fraud its been reported already

I opened my account in September 2023 to support the bank's cause and deposited $50 to get started. Although I never used the account, I kept it open because I wanted to continue supporting their mission.

At no point did I receive any communication informing me that my account was being charged $20 per month in dormancy fees. It was only after my account became overdrawn that I received an email notifying me of the situation, nearly three years after opening the account.

By that time, the entire $50 I had originally deposited had been depleted by fees. When I contacted the bank and requested that the fees be reversed, they refunded only one fee, leaving me with a balance of just $10.

The end result? I opened an account with $50 and ended up with only $10.

I understand that my business may have been insignificant to the institution, but I find it disappointing that no one ever reached out to establish a relationship with me or inform me of the charges being applied to my account. Had I been notified of these fees, I could have taken action, avoided the unnecessary charges, and potentially begun using the account more actively.

This is extremely disappointing! Avoid this institution.

I became part of a scam and then I disputed the charge for $1125 and this bank sided with the scammer instead of me. This bank's motto is that we are on your side. This is the biggest lie! I have a business account and I've always deposited checks written in my name and not the business name and then for some reason one check did not go through and they charged me $20 for it. And they won't refund it. This bank is absolutely not on my side!

I joined Old Glory bank about 2 years ago under the height of its marketing campaigns. I opened a business account and began to conduct normal operations that I was previously doing with Citizens bank for this business. Since then it has been a nightmare of declined charges based on "Fraud" which requires a 2-step (pun intended) process every time I have to call...speak to Customer Service, then to the fraud department to have a simple RECURRING charge put through. A $25 charge which recurred for 4 months straight is suddenly declined for "fraud' meanwhile a brand new charge for something which never appeared on my account for $150 goes through without a hitch. Make it make sense!

I have to constantly take time out of my business to call and speak to these 2 departments because they don't have the current tech apparently to do this with a text message like other banks.

And you would think that calling fraud and having them tell you "the charge will go through on the next attempt" will work, nah! $25, declined 4 additional times. 4!!! AFTER speaking to the fraud department and AFTER it having gone through my account for month previous.

It's out of hand. It's time consuming, it's distracting and I'm over it.

The marketing worked...but that's all that works.

First, I want to be clear: I am not affiliated with Old Glory Bank in any way other than being a REAL customer. I’m writing this based solely on my personal experience.

I was honestly surprised by some of the negative reviews here, particularly those mentioning “hidden fees,” “statement fees”, a $1,000 required business deposit, or a business account “setup fee.” That simply isn’t true. I have not been required to deposit $1,000 to open a business account, nor was I charged a setup fee.

I also saw criticism about being asked for information such as a mother’s maiden name. Personally, I appreciate strong identity-verification measures. In a world where scams and account fraud are everywhere, I would much rather my bank ask additional security questions than make it easy for someone to access my money.

Now for what really stands out about Old Glory Bank: it feels like a small-town bank with a BIG community behind it. There is a personal touch that is increasingly difficult to find in banking today. My experience has been that they genuinely care about their customers and will go the extra mile to make sure you are taken care of. If you call them, you WILL get an American that speaks English.

I believe reviews should reflect actual firsthand experiences, which is exactly why I wanted to share mine.

I’m proud to bank with Old Glory Bank and very happy to be part of the community.

Extremely alarming application process. We submitted an application and never heard from anyone. The application itself was truly alarming because it asked for my mother's maiden name...not sure why that was requested or needed. I sincerely regret placing the application, giving them so much personal information, uploading my identification documents, etc.

Over a week went by, only to receive a denial without any form of due diligence. This is extremely alarming!

Great concept and mission, but it needs a great deal of oversight in their application process. The scrutiny and information request almost feels criminal.

Business accounts have a setup fee with a minimum of $1k to open. Depositors are the sole reason financial institutions remain open...many have closed. Extremely concerning with the information requested...

Banking should not be this complicated. We deserve a banking partner that actually understands our needs, who has a personal touch (community), does their due diligence, has sensible processing times, and a state-of-the-art website/application portal.

Please, stick with your local banks/credit unions who has a personal touch. A financial institution that has your back. One where you are within their demographics. We formally regret this decision!

DO NOT RECOMMEND!
Best of luck!

Review for April at Old Glory Bank
I want to give a special thank you to April at Old Glory Bank for her outstanding Customer service.
I’ve been dealing with ongoing fraud issues on my accounts, so when I saw an Apple charge appear on my personal debit card, I immediately became concerned. I had canceled my Apple Card back in September 2025, and I wasn’t sure if this was another fraudulent charge. April not only listened with genuine empathy and patience, but she went above and beyond to investigate and reassure me. She took the time to walk me through everything clearly and made me feel confident that if this was indeed fraud, Old Glory Bank would get to the bottom of it.
Old Glory Bank is very lucky to have representatives like April. I’ve dealt with other helpful people there in the past, but something about how April handled today’s call really stood out — she was exceptional.
April represents exactly what customer service should be — attentive, knowledgeable, and truly caring. In a world where so many companies outsource support and you often end up speaking with someone who can barely understand you, it’s refreshing and reassuring to work with an American-based bank that values real, clear communication and American Values.
I’m not sure what April is getting paid, but she definitely deserves a raise, a promotion, or at least a big bonus — a good review on a webpage just doesn’t seem like enough recognition for the way she handled things today!
I’m incredibly grateful for April’s help and proud to bank with a company that stands for American values. Old Glory Bank is the real deal. If you’re looking for a bank that actually cares about its customers, this is it.
Thank you again, April — you’re a credit to your bank.

I really like the idea behind Old Glory Bank and what they’re trying to do. That was a big reason I signed up in the first place, and I still think the mission is a strong part of what makes the bank appealing.

It does seem like they’re working to improve the website and app so they feel more like a bigger bank. They’ve made some progress, but it still feels like there’s a little ways to go before everything is as smooth and polished as the larger banks.

The biggest issue for me has been customer service wait times. Everyone I’ve dealt with has been nice and helpful, but no matter why you call, you’re probably going to be waiting a long time.

They do have messaging through the app and online, but in my experience that just led to them calling me and telling me to call support. So really, it still comes back to phone support and long hold times. I had fraud on my card, and the wait was so long every time I tried to call that I finally just decided to eat the charges and shut the card off. I couldn’t spend 30-plus minutes on hold during the middle of my workday.

If you just need a basic bank and like what they stand for, I think it’s worth supporting. But if you have more involved banking needs or move larger amounts of money around, I’d probably go with a bigger bank.

Tried to ooen an account. I received the welcome emails and that my card would arrive in 7 to 10 days. It never did. At 3 weeks even old glory said i should have had it. So, they cancelled it and said they would send out a new card, priority, snd waive the fee. Cool. But, after 4 days, not only did i not have a card, nobody could give me a tracking # to even know if it was actually sent. After being passed around to 4 different supervisors over a few different calls, i told them to just close the acount. And 4 business hours later, i got the email my account was closed. So, theyre
good at closing accounts i guess, just not very good at opening them.

The signup process was concerning from the start, especially when they asked for my mother's maiden name, just to start a simple checking account. I don't remember having that asked by any other institution, and remember being warned since I was a kid not to disclose that to anyone, except maybe on an application for credit. In this case, I had to give them that, my social sec#, upload a scan of my driver's license, tell them my income, employer etc.. After going through the process, today I received a short email stating that they're unable to accommodate my request, with no reason given. I've never had to jump through hoops for other online banks, or had to prove I was worthy of an account before. Also, I saw no way of reviewing or editing my sensitive information or application once it was entered. It just disappeared into their website. The process felt less than professional from the beginning, and reviews from several others made me apprehensive. I should've listened to my instincts. The more reviews I read from their customers or former ones, the more I think they did me a favor by declining my "request" for a checking account. I opened an account with another online bank immediately, with zero issues., and without the mother's maiden name garbage.

I signed up for an account because they said it was free. Then a year later I get an email telling me they're charging me $25/mo for a statement fee.

Then I contacted them on their website, asked them to close my account and they said I need to call them.

So I call them, sit on hold for 63 minutes before I talk to someone to close the account.

$25 per month fee is insane, who would pay that when I can get free checking accounts?