The quality varies considerably despite the above average prices. I have no idea from where the goods are shipped - well protected but a long way from eco-friendly. Apart from the box it was all plas... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
MY NEXT REVEIW of 2x throws...... I complained that the throws were very bad quality and sent photos of the original photos on line and a photo of the actual product they sent, I'm not sure you will... Voir plus
L'entreprise a répondu
Considering where it was being delivered from, it arrived in a reasonable time. Totally worth waiting on. It's so soft and cosy. Really good quality throw. My husband has had a transplant and I've had... Voir plus
L'entreprise a répondu
Ordered a walnut tray and over 4 weeks later (via China YunExpress delivery!) a cheap imitation stained tray with awful quality arrived - the photos on the web page do not look at all like the version... Voir plus
2,6
Bas
36 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Lovely and soft blanket.Perfect for…
Lovely and soft blanket.Perfect for winter.
17 septembre 2026
Avis spontané
I wish I had read these reviews before…
I wish I had read these reviews before placing my order, I assumed I was ordering goods on a UK website, it looked professional and similar to Etsy. I ordered the Tsuki Notebook Gift Set for a gift for a few work colleagues. When it arrived, it was wrapped in a black thin black bag and sellotaped together making the entire thing look cheap and nasty. Please don’t be scammed by this website you are ordering it from a Chinese website that will take ages to arrive and provide you with bitter disappointment
7 août 2026
Avis spontané
Awful imitation goods
Ordered a walnut tray and over 4 weeks later (via China YunExpress delivery!) a cheap imitation stained tray with awful quality arrived - the photos on the web page do not look at all like the version that was delivered and the description said solid walnut wood and this is stained cheap wood. Avoid this company !!
27 juillet 2026
Avis spontané
Avoid At All Costs
I ordered a vase from what looked like a reputable British Company. I was emailed to state it was in transit. I've since had an email stating vase is out of stock? Sooo sorry I didn't read reviews on Trust Pilot first. Now realising it is a scam Chinese website. I just wish there could be a stop to this fraudulent activity online.
11 juillet 2026
Avis spontané
This is a Chinese company posing as British and flogging rubbish
I have also ordered an item from this website, a dressing gown, which was nothing like the item shown on the website. The fabric was cheap and nasty, the gown had no labels, either for the make nor for washing instructions.
When I asked for a refund I was told that I had to send back the item to China! at my own expense. They eventually offered me a 50% refund, which still left me with a useless item, but I accepted as it was the best I could get.
I think the whole look of the website is fraudulent: it looks like a British or at least European site, when it is really trading from China. Unfortunately, the Internet is now swamped with these kind of sites, and I am now very careful before I order anything. Checking Trustpilot feedback and the return policy is a must, and if this is bad, I give it a miss. Companies such as these make internet shopping a nightmare.
4 décembre 2025
Avis spontané
Couldn't gift due to the state of the box
Considering the price of these notebook gifts you would expect them to arrive in mint condition. The box had a tear across it, like when you rip tape off and the pen was broken. I don't have time to send this back as it's supposed to be a leaving gift for my manager so I have wrapped the note book in some nice paper and will hope for the best however, I will not be ordering from Olive and Tuck again and wouldn't recommend them
7 juin 2026
Avis spontané
Shoddy Service
I ordered a Christmas present from OliveAndTuck with a delivery time of 3-5 working days. It arrived two weeks after Chirstmas - too late to be used and I bought an alternative present in the meantime.
The package is still sat unopened on my desk as I have tried in vain to get returns information either from the email provided or the phone number.
Amex won't allow me a chargeback because I still have the parcel - still trying to contact them to make a return. No doubt if I do get through they will tell me I have gone beyond their 14 day returns window.
Very shoddy service from start to finish
19 janvier 2026
Avis spontané
Réponse de Oliveandtuck
Hi Mick,
We’re sorry to hear your order arrived later than expected, especially as it was intended as a Christmas gift. We completely understand how disappointing that experience must have been.
After reviewing your case, we can confirm that your return request was handled and resolved directly with our support team. During the Christmas period, some deliveries unfortunately experienced delays beyond the estimated timeframe, and we understand the frustration this caused.
We appreciate you taking the time to share your feedback and have continued improving our communication and support handling since then to help prevent similar situations moving forward.
– Olive & Tuck
Olive and Tuck Rip Off !
Ordered a throw from Olive and Tuck, when it eventually arrived...from China !! I was not made aware of this at point of order !! It arrived like a screwed up ball !! Upon opening the throw, it is of poor cheap quality !! I have contacted this company 3 times to request a refund, and have been completely ignored. You have to contact them via email to obtain a return address !! DO NOT ORDER FROM THIS COMPANY!!! Absolute rip off !! Will now be contacting my bank regarding this purchase
8 janvier 2026
Avis spontané
Réponse de Oliveandtuck
Hi AJ,
We’re sorry to hear that your experience did not meet expectations.
After reviewing your case, we can confirm that communication was handled through our support team and that your request was responded to directly. We understand that packaging during transit and product expectations can strongly affect first impressions, and we regret that the item was not received in the condition you had hoped for.
We appreciate you taking the time to share your feedback, as it helps us continue improving both our customer communication and fulfilment experience moving forward.
– Olive & Tuck
Avoid this company at all costs
After using the throw I feel I have to warn others. The “winter warm, cosy throw” has the warmth and thickness of a tea towel. To return this item to this fake company they offer 35% refund. This would still make it vastly overpriced. This company us fraudulent AVOID AT ALL COSTS
6 janvier 2026
Avis spontané
Réponse de Oliveandtuck
Hi Rod,
We’re sorry to hear that the throw did not meet your expectations.
After reviewing your case, we can confirm that your concerns were handled directly with our support team and that a resolution was offered in line with our returns process. We understand that preferences around thickness and warmth can vary from customer to customer, and we regret that the product was not what you had hoped for.
We appreciate you taking the time to share your feedback and will continue working to improve both our product communication and customer experience moving forward.
– Olive & Tuck
I ordered an item never knowing that it…
I ordered an item never knowing that it had to come from abroad I thought they were a British Company that is just the start, It took forever to come and when it arrived I couldn't believe the quality was rubbish it cost £36 and after it had taken so long I have either to return it to the Netherlands or accept just a 35% refund, this is a fiddle or what! Icing on the cake last night was I had a phone call from the nursing home where my husband is and was told he had died this was 10.45pm. What an end to 2025!!!! I will never use this company again! Do not use OliveandTuck you will regret it.
1 janvier 2026
Avis spontané
Réponse de Oliveandtuck
Hi Valerie,
First and foremost, we are deeply sorry to read about the loss of your husband. We can only imagine how difficult that moment must have been, and we sincerely extend our condolences to you and your family.
We’re also sorry to hear that your experience with your order added further frustration during such a difficult period. After reviewing your case, we can confirm that communication and resolution options were provided directly through our support team in line with our returns process.
We appreciate you taking the time to share your experience and regret that your order did not meet expectations.
– Olive & Tuck
Overpriced low quality product
Overpriced low quality product, insanely slow shipping, it’s a site made to look luxurious but it’s cheap Chinese rubbish when it arrives.
29 décembre 2025
Avis spontané
Réponse de Oliveandtuck
Hi Chris,
We’re sorry to hear that your order did not meet your expectations.
After reviewing your case, we understand that both the delivery timeframe and the product itself left you disappointed, and we regret that your experience with us felt this way. We appreciate all customer feedback, as it helps us continue improving our communication, fulfilment process, and overall customer experience.
Thank you for taking the time to share your thoughts.
– Olive & Tuck
Warm & Snuggly
Considering where it was being delivered from, it arrived in a reasonable time. Totally worth waiting on. It's so soft and cosy. Really good quality throw. My husband has had a transplant and I've had a stroke so we both feel the cold, especially at night. No more hot water bottles for us. There is quite a bit of weight in this throw so it keeps us warm and snuggly all night. The green throw is a perfect colour match for my curtains. I would highly recommend this company. ⭐⭐⭐⭐⭐
25 décembre 2025
Avis spontané
Réponse de Oliveandtuck
Hi Liz,
Thank you so much for your thoughtful words and for taking the time to share your experience with us.
We’re truly happy to hear that the throw has brought warmth and comfort to both you and your husband, especially during the colder nights. It means a great deal to know it has become part of your daily routine, and we’re glad the green shade matched your home so beautifully as well.
Wishing you both warmth, rest, and all the very best moving forward.
– Olive & Tuck
I appreciate the attention and kindness…
I appreciate the attention and kindness to help on my request and the opportunity to get a quick feedback
26 décembre 2025
Avis spontané
Réponse de Oliveandtuck
Hi Giulia,
Thank you for your kind words.
We’re very happy to hear that you felt supported throughout your experience with our team and that we were able to assist you quickly. Your feedback truly means a lot to us.
Thank you again for choosing Olive & Tuck.
– Olive & Tuck
TERRIBLE…
TERRIBLE…
Gonna be simple and sweet +!100% true
You’d be good to Ignore the false reviews
“Stainless steel chopping boards”
Arrived nearly a month late
Absolutely nothing like what was advertised
Wafer Thin and dangerous
Excuse after excuse from Olive&Tuck
Simple…..
26 décembre 2025
Avis spontané
Réponse de Oliveandtuck
Hi Cath and Rob,
We’re sorry to hear that this was your experience. We strongly disagree with the characterisation of our reviews and products, but we do take all feedback seriously. Delivery delays and dissatisfaction with a product are never our intention, and we regret the frustration this caused.
We would welcome the opportunity to review your order directly and address your concerns appropriately. Please contact our customer service team with your order details so we can assist further.
Regards,
Olive & Tuck Team
I am so happy with my blanket
I am so happy with my blanket! Great quality and very comfortable. Highly recommended.
18 décembre 2025
Avis spontané
Réponse de Oliveandtuck
Hi Selina,
Thank you so much for your lovely review! We’re really happy to hear that you’re enjoying your blanket and that you’re pleased with the quality and comfort.
Your recommendation truly means a lot to us. Thank you for choosing Olive & Tuck.
Warm regards,
Olive & Tuck Team
BEWARE !!
BEWARE !!! go past the paid for reviews and read all the negative ones as stated TEMU products for high end prices the website looks great but its just cheap chinese products they send out DO NOT BUY FROM THIS SITE !!!!
24 décembre 2025
Avis spontané
Réponse de Oliveandtuck
Hi Dodge,
We’re sorry to hear that this was your impression. We strongly disagree with this characterisation, but we do take all feedback seriously. Our reviews are written by real customers, and our products are designed and sourced through established manufacturing partners — not resold marketplace items.
We understand that expectations can differ, and we’re always open to reviewing concerns directly. If you’ve placed an order with us, we’d welcome the opportunity to look into it and provide appropriate support.
Regards,
Olive & Tuck Team
Surprised by to good quality of the…
Surprised by to good quality of the products. It was worth the wait! Just arrived before christmas :)!
See you next time!
24 décembre 2025
Avis spontané
Réponse de Oliveandtuck
Hi Milton,
Thank you so much for your lovely review! We’re really happy to hear you were pleasantly surprised by the quality and that your order arrived just in time for Christmas, that’s always a great feeling 😊
We appreciate your patience and are glad it was worth the wait. Looking forward to welcoming you back again next time!
Warm regards,
Olive & Tuck Team
Great products !!
19 décembre 2025
Avis spontané
Réponse de Oliveandtuck
Hi Thomas,
Thank you so much for your kind review! We truly appreciate you taking the time to share your experience and are delighted to hear you’re happy with your purchase.
Thank you for choosing Olive & Tuck — it means a lot to us.
Warm regards,
Olive & Tuck Team
Kwaliteit-prijs
Stijlvolle, kwalitatieve producten die perfect zijn als cadeau. Mooie materialen, zorgvuldige afwerking en een luxe uitstraling! Helemaal tevreden 👍🏼
24 décembre 2025
Avis spontané
Réponse de Oliveandtuck
Hi S,
Hartelijk dank voor je mooie review! Wat fijn om te horen dat je zo tevreden bent over de kwaliteit, materialen en afwerking van onze producten. Het is geweldig om te weten dat ze ook als cadeau in de smaak vallen.
Dank je wel voor het vertrouwen in Olive & Tuck en voor het delen van je ervaring 👍🏼
Warme groet,
Olive & Tuck Team
Great quality of products
Great quality of products. I had a question about my order and customer service helped me perfectly with it. Delivery was also on time.
16 décembre 2025
Avis spontané
Réponse de Oliveandtuck
Hi Samad,
Thank you for taking the time to share your experience. We’re delighted to hear that you’re happy with the quality of the products and that our customer service team was able to assist you smoothly with your question.
It’s also great to know your order arrived on time. Thank you for choosing Olive & Tuck and for your kind feedback.
Warm regards,
Olive & Tuck Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.